BILLReviews 143

If anyone owes you money and insists on paying you through bill.com, tell them to give you hard money, because you ain't getting $%it from bill.com. BILL.COM is the worst service I ever witnessed and I would not wish a service such as this on my worst enemy. This company owes me money and they sent me one penny as a deposit rather than what was owed.

I've been told for months that my rent relief check is in payment processing. I keep getting told that I'm waiting for them to cut the check and mail it. What is the hold up and how difficult can that be? Is not brain surgery. If it wasn't an urgent issue, I wouldn't have asked for help. Honestly, the State needs to do something about this because Bill.com doesn't seem able to handle this. I'm about ready to start raising hell at the top. It's like when BOA was put in charge of all the EDD funds. It was too much for them. I'm not going to continue to wait much longer, and by that, I mean, a day or 2 tops. We lost family to covid. We worked, and struggled and lost jobs. We've done all we can to survive just to get to the point where others are doing less than mediocre? I can't do this.

Their sofware is really hard to use. Has completely ambiguous "sync errors" that no one can figure out how to resolve. The money "pulled" is way in excess of the bills paid, and it's taken me over an hour just to realize I don't seem to have any way of resolving it. Great concept. Horrible execution.

Recently I went through a change of banks; I've done this through payroll and receivable programs countless times in my life. Typically, when you deactivate one account set to receive electronic payments and replace it with another, it's going to automatically set the new account to receive electronic payments as well. At a minimum, it would prompt you to say "would you like to automate payments to come electronically to this account?" After receiving my payment from my business, I was mailed a paper check instead. No email automated reminder to say "your payment method changed" or "you may want to ensure you've set the new account to receive electronic payments". Bill just decides that of course I want to receive paper checks. This is a microcosm of how truly awful this program is.

They operate in a completely nonsensical and backwards way (example: you can use instant transfer on a basic account. If you upgrade your account that feature apparently goes away and if you downgrade back to a basic account that feature STAYS gone and apparently there is NOTHING that they can/will do to fix it). The customer service is IMPOSSIBLE to get ahold of other than chat and the chat representatives seem to have NO power to actually help do anything.

I've been using bill.com to pay my bills for a couple years and recently the customer support is almost non existent. There is NO PHONE SUPPORT and the chat function hasn't been effective with any issue I've had in the last 3 weeks. Sometimes waiting DAYS between responses.

I signed up to pay about 80p, to watch an episode of a tv programme, that I had missed. Since then, they've been stealing money, from my bank account: over £40, on one occasion and over £20, on another, along with smaller amounts. I did not order anything, apart from the 80p tv programme and I didn't even get that.
Do not use them.

Bill.com com will result in the total loss of control of your accounts payable function. There is no customer service and the reports are very lacking. This is software written by tech people who have no idea how the accounting works. DO NOTUSE BILL.COM.
Paul CFO

This place is hard to communicate with. They only talk to you on chat. My money has been held hostage with them for a week.

You can't get anyone on the phone. They take eons to set up ACH and checks take over 45 days to arrive. This is my 4th month with them and they are absolutely horrible to work with. Vendors set up never seems to work and you have to rely on chat to attempt to get help. They are the worst payment company and they aren't good for small businesses and non profits.

My company set up an account with mail.com because one of our contractors wanted to pay us through bill.com. The proper steps were followed. Which contained uploading company documents, personal ID, bank statements, etc. The money was taken out of the contractors bank account on a Thursday and should've hit my account on Tuesday. Tuesday came in the money was not in my account. The only way to reach buill.com is through their website on a chat. You cannot talk to a real person and the people on the chat are not able to help you. They just send the request on to another department. It has been well over a week since they were supposed to put the funds in my account. The funds are still not in my account. My bank does not show any attempt to put the funds in my account. And the customer service representatives keep telling me that it's in my account. One representative told me that it was delayed because of a change on my account no such change has been made. Definitely would not recommend this to anyone. We are a small company and times are tough. This has put a tremendous amount of strain on the business and is threatening to put us out in business. Do yourself a favor and stay away from bill.com

Bill.com claims to have sent money to an old account at Wells Fargo which has been inactive for years. Wells Fargo doesn't have the money, our clients didn't get the money back, and Bill.com says it's at Wells Fargo. I trust our clients and they will testify that the money didn't come back to them. I cannot believe the business practices of these companies. To add insult to injury, there is no way to speak with anyone at Bill.com. They claim you can submit your name for a callback in 2 business days. Unbelievable.

Bill.com would like to manage your receivables, the very heart of your cash flow, but they do not think that is important enough to provide telephone support. I am trying to work thru a complex problem with a low-level chat agent and it is a nightmare. Avoid at all costs.

This company is worthless when something goes wrong!

Zero help online and less than zero help on phone. Wife called over the period of three days trying to get our account fixed and at last the person who answered the phone was SNORING! She had to wake her up! She refused to give her last name and refused to help with the account. She just said 'go to the webpage and click 'help'. We are unable to pay bills because of a bill.com screw-up and there isn't a person who will answer the phone and help. They keep redirecting us to the website FAQs.

DO NOT GO WITH BILL.COM IF YOU ARE A SMALL BUSINESS! YOU WILL BE SCREWED!

If you want a completely online experience while allowing them to be in control of your bill pay without ever being able to speak with a human and having inept foreign zombies answering the phone only to tell you to go to the website, then this is for you.

If you run a business, then this is NOT for you.

This organization failed to mail payment to me by not including my whole address which was in their system when I signed up. They try not to talk to anyone and hides their phone number so you can't call them. When I called them they directed me to the website to talk to the live chat and they took days to respond to me. They will not give good support, they will not own their mistakes. They will not do what is right when they recognize they messed up but only give you canned responses. So now I have done work for a company and have not gotten paid for it and it has been 6/15 through today and they hardly respond to me. DO NOT DO BUSINESS WITH THEM IF YOU CAN HELP IT.

If I can leave negative stars, I will!

I implemented Bill.com in the past at my old company, PO didn't sync to Bill.com constantly from our ERP system, so bills can't be paid out of Bill.com for all POs. So it only does half of the job from there. Now I am with my new company, they are using Bill.com as well, again, the bills are not syncing back to our ERP since Jan 2022, I mean no bills can be posted to our ERP system. Our people has reached out so many time, nothing happened, no resolution. I came onboard, first thing is connecting with Bill.com customer service to tell them the issue, I was promised that they will call me. They got my contact info and everything, also give me a timeline (which they said "next week"), now it's mid week, no calls, no follow ups, didn't leave any phone number or anything for me to call or email. Nothing! I have never seen such a bad system and customer service, we will switch to something else sooner than later.

My suggestion is STAY AWAY FROM BILL.COM, I don't know how they survive this market, how can they even get any customers, one thing for sure, if they kept operating like this, it's a recipe for disaster.

We had nothing but issues with this program from day one. From over charging, to incorrect syncing. It did nothing but have issues. When we separated from a client using it, they took our access away and gave it to the client even though we were paying for the use of the system. I then was basically told they couldn't do anything to help me when I was being charged for added users and companies. Zero stars. DO NOT RECOMMEND.

Requesting passports or drivers license to confirm an identity is illegal.

Holding money and not immediately transferring it to clients or charging a 1% fee is illegal and is money laundering.

This is an offshore company located in India. Check out how they handle your data and their policies. Report them to authorities and refuse to use them.

Charged me "instant trasnfer" fee without my knowledge and consent. Customer support is only through chat in the app, feels like talking to a bot. No support through email or phone. Always frustrating and useless experience. Needless to say, they basically ignored my ticket and never got back to me. Wouldn't be surprised if they don't have real people in their chat support but just bots doing the absolute minimum. Untrustworthy and useless is what your product is. If my client didn't force me to use it, I would never use your service because you're a bunch of crooks.

My money is being kept hostage over a request of a "registration document that reflects the business's current registration status". I've been working as a contractor for over 6 years, I have never had a request like that. Ever. I have no idea what they mean by this document.

I contact support since they are just unresponsive and I need my money. Support "contacts" the finance team and instead of asking for what the document is, comes back with "they'll get back to you".

It sounds like a skit in a bad Seinfeld episode, but it happened, I promise