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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
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Excellent. Cloey addressed everything I needed to know about my return.in a friendly, helpful manner. I have no issues with BladeHQ being my primary site to pickup a blade!
Blade HQ and its people are great. Reply quickly and with their full undivided attention. This is the first time I have returned something and it was done well.
Hey Jeffrey!
Thank you for the great review! 😄 We’re really glad to hear you felt taken care of, that personal attention is exactly what we strive for. Making your first return smooth and stress-free is a win in our book.
We truly appreciate you choosing Blade HQ and look forward to helping you again whenever you need us! 🔪🧡
~Lisa
I had the pleasure of communicating with Cloey E. Via email. I wanted to take a moment to thank Cloey for her professionalism and courteous support.
Hey Richard!
Thank you for the kind words! 😄 We’re thrilled to hear Cloey was able to help promptly and make your experience a smooth one. She’s definitely a pro at keeping things running like a well-oiled knife pivot! 🔪🧡
We truly appreciate your support and look forward to helping you again soon.
~Lisa
My order never came in. So, I contacted Customer Service and w/ in 24 hours they had a new replacement being sent to me. You can't ask for anything more.
Thank you for sharing your experience! While we’re sorry your original order didn’t arrive, we’re really glad our Customer Service team was able to jump in quickly and get a replacement on the way within 24 hours. That’s exactly the level of care we strive for. We truly appreciate your support and hope you enjoy your order! ~Tiffany
My experince with support person was excellent. She provided a link via email how to open the AKC-X treme shadow blaster which was not obvious. Thank yoy
Thank you for taking the time to share this! We’re thrilled to hear your experience was excellent and that our support team was able to help with clear, easy-to-follow guidance. That AKC-Xtreme Shadow Blaster can definitely be a little sneaky at first 😄—we’re glad the video did the trick. We truly appreciate your feedback and thank you for choosing Blade HQ! ~Tiffany
Received a defective purchase item, it happens. Customer service handled my problem right away, made everything right. I can buy products anywhere, but I choose who I deal based on quality and customer service. BladeHQ is always my first choice.
Hey Steven!
Thanks for the awesome review! 😄 Sorry your item decided to show off its “unique character,” but we’re glad our team was able to swoop in and make things right, no duct tape required.
We know you can buy knives anywhere, but we’re thrilled you choose Blade HQ for the quality and the people who make it all happen. We’ll keep sharpening our service so you never have to question it! 🔪🧡
~Lisa
I have purchased many knives from Blade HQ, so when it came to returning a knife, I knew they would be very helpful. I really liked the way they gave me a return postage. I just had to put it back in the box that it came in, and turn it into the carrier. Thank you Cloey E
Hey Seth!
Thank you for sharing your experience! 😄 We’re glad to hear your return was smooth and hassle-free! Cloey really knows how to make returns feel almost as easy as unboxing a new knife.
We appreciate your continued support and all the “lots o’ knives” love! 🔪🧡
~Lisa
My knife arrived with a malfunction. BladeHQ took care of my return quickly, and Cloey E made sure I got my refund promptly. BladeHQ customer service rules!
Hey Drew!
Thanks so much for the awesome review! While we’re sorry your knife arrived with a hiccup, we’re glad Cloey was able to jump in and get your return and refund handled quickly. That’s exactly how we like to do things.
We truly appreciate your continued support, and we agree, our customer service team does rule! 🔪😄
~Lisa
I. Had a flawless return experience with Cloey E. At BladeHQ. I shipped the return on 12/16/25 and it was delivered on 12/18/25 and the refund processed on 12/19/25. Many companies could take a lesson in customer service from Dloey E. And BladeHQ.
Hi Michael!
Thank you so much for the kind words! We’re thrilled to hear your return experience was smooth and timely! Cloey really does set the standard when it comes to great customer service. 😄
We truly appreciate you taking the time to share your experience, and we’ll be sure to pass along the compliment to Cloey. Thanks for choosing Blade HQ! 🔪🧡
~Lisa
I have been reaching out to BladeHQ via email and phone to get my return handled with any urgency. I ordered a knife for a Christmas gift on 12/1, received it late on 12/11, requested return on 12/11, shipped out the return on 12/12, and BladeHQ received the return on 12/15. Considering I was sent a defective, possibly previously returned knife, I received it late, and I returned it next day after receiving it. The fault was not on me for this process taking so long, and nobody at BladeHQ was willing to help me get this resolved in time to get a new knife shipped to me by Christmas. Finally, Cloey E. From the return department reached out today because she took care of this return for me instead of making me wait out the full "7-day return processing" window. Thank you, Cloey. You are the 1st person at BladeHQ who did something to make this right.
Hey Lars!
Thank you for sharing this with us. We’re glad Cloey E. Was able to step in, take ownership, and get your return handled quickly! That’s exactly the kind of support we strive to provide. We’ll be sure to pass along your appreciation to her; she’ll truly appreciate it!
~Lisa
I reached out to customer service to assist me after a purchase. I received a response within days, after the service team had resolved my issue.
Outstanding service, thank you!
Hey Jon!
Thank you so much for the great review! 😄 We’re glad to hear our team was able to take care of everything and get your issue resolved. That’s exactly what we aim for: smooth, stress-free support from start to finish.
We truly appreciate you taking the time to share your experience. Thanks for choosing Blade HQ! 🔪
~Lisa
Alyssa T provided exceptional customer service while assisting me with my return. I will continue to be a BladeHQ customer thanks to employees like her!
Hey Kirk!
Thank you so much for the kind words! 😄 We’re thrilled to hear Alyssa took great care of you and made your return experience a smooth one. She truly is a rockstar on our team. 🌟
We really appreciate your continued support and are glad to have you as part of the Blade HQ family. We look forward to helping you again soon! 🔪🧡
~Lisa
After I placed my order (2), I received an email stating that one was shipped. I immediately knew the stock wasn't there.
I followed up with an email that was never answered to verify the amount (2).
Low and behold the box came with one. Upon calling customer service, I was told I will eventually receive a refund.
I placed this order in hopes of participating and being the king of a white elephant.
I was hoping that they would provide something of equal or greater value. Instead, I am still waiting for a refund.
This inconvenienced me because now I have to order another.
Jen was a receptive customer service rep but I believe the company should've done more.
Hello!
Thank you for taking the time to share your experience with us. We’re genuinely sorry for the frustration this caused, especially with your order being intended for a White Elephant gift, where timing really matters. We understand how disappointing that situation was.
You’re absolutely right that the inventory issue should have been communicated more clearly. During the holiday season, our email volume increases significantly, which can sometimes slow email responses. While that’s not an excuse, we do want to share that calling in is often the fastest way to get immediate help during peak times, and we’re glad Jen was able to assist you once you reached us by phone.
We appreciate your honest feedback regarding expectations and have shared it internally so we can continue improving communication and inventory accuracy moving forward. Even when it’s tough to hear, feedback like this helps us grow and do better for our customers.
If you’d like to follow up directly, our Customer Experience team would be happy to review the situation further and ensure everything has been fully resolved.
Thank you again for bringing this to our attention.
~Lisa
I've had only a few issues over my years as a customer, which speaks to their capability. But whenever there is an issue, the whole team seems to spring into action to help make it right. The staff is personable and prompt.
Thank you so much for your continued support and kind words! We truly appreciate you being a long-time customer. While we’re glad issues are few and far between, it means a lot to hear that when something does come up, our team is able to step in quickly and make things right. We’ll be sure to share your feedback with the team — they’ll love hearing it. Thanks again for trusting us with your knife needs! ~Tiffany
I had a great experience using BladeHQ. Product was shipped quickly and was flawless. Great communication as well! Would highly recommend.
Hey Tyler!
Thanks so much for the great review! 😄 We’re happy to hear everything arrived quickly, in perfect shape, and with clear communication along the way; that’s the trifecta we aim for.
We truly appreciate the recommendation and look forward to helping you again on your next Blade HQ order! 🔪🧡
~Lisa
I already love this company but I had to deal with customer service for the first time and let me say that it was wonderful and they made my return painless.
Thank you!
Hi Heather!
Thank you so much for the kind words! 😄 We’re thrilled to hear your first experience with our Customer Service team was a great one, and that your return was painless. That’s always the goal.
We truly appreciate your continued support and are glad to have you as part of the Blade HQ family. If you ever need anything again, we’re always happy to help! 🔪🧡
~Lisa
I have been a customer since 2013 and spent thousands over the years.
Purchases always has been a breeze with the best & biggest selection in the world.
Sometimes, things don't work out and a return is needed. BHQ handled return/exchange as well as sales and never had a glitch.
I will always continue to support BHQ for many years to come.
Thank you so much for your continued support — it truly means the world to us. Having you as part of the Blade HQ family since 2013 is something we don’t take lightly, and we’re incredibly grateful for your loyalty over the years.
We’re thrilled to hear that both your purchases and any returns or exchanges have consistently been smooth experiences. Our goal is to make every part of the process as easy and reliable as possible, and it’s wonderful to know that’s been your experience time and time again.
Thank you for trusting us with your knife and gear needs. We look forward to supporting you for many more years to come! ~Tiffany
I received a knife from BladeHQ that was rusted- I presume because it was a discontinued model HC steel knife that had been in storage for a while. I would have been happy with an exchange for the same knife, but I received an email from Chad P. That I could both keep the rusted knife and be credited for the cost. Thanks Chad and BladeHQ! I will be spending more money with you guys now, so I truly do believe that great customer service pays off!
Hey Michael!
Thank you so much for sharing your experience! We’re sorry that the knife showed up with some unwanted “patina,” but we’re thrilled to hear Chad P. Was able to turn that into a positive outcome. 😄
We always want to do right by our customers, and sometimes that means going a little above and beyond when things don’t arrive exactly as expected. It’s great to hear that Chad took care of you and helped reinforce why customer service still matters.
We truly appreciate your support (and future knife spending 😉), and we’re glad to have you as part of the Blade HQ family! 🔪🧡
~Lisa
I had to return an item but Cloey made the return very smooth and easy. My return was processed very quickly and the funds returned to my account in a very timely manner.
Hey Craig!
Thanks so much for the review! We’re glad to hear Cloey made your return smooth, easy, and quick! That’s exactly how returns should be. 😄
We really appreciate you taking the time to share your experience, and if you ever need help again (hopefully with something you love next time!), We’re always here for you. 🔪
~Lisa
I did a return on a knife. I had a slight issue with. The return credit was issued promptly and Cloey the customer service person was great to deal with. I've been buying from HQ for years and been very satisfied over the years. Don't hesitate to purchase from them.
Mike
Hey Mike!
Thanks so much for taking the time to share your experience! We’re really glad to hear that Cloey took great care of you and that your return was handled quickly. That’s exactly what we aim for.
We appreciate you sticking with us over the years. Hearing “don’t hesitate to purchase” from a longtime customer like you is the kind of review that makes our Customer Service team do a little happy dance at their desks.
If you ever need anything else (return, question, or just to talk knives), we’re always here for you.
~Lisa
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Roger!
Thank you for the excellent review! 😄 We’re glad Cloey was able to answer all your return questions and make the process friendly and easy. That’s exactly the experience we aim to provide.
We’re honored to be your go-to spot for blades! We’ll keep the service sharp and the experience smooth! 🔪🧡
~Lisa