Sitejabber Website Reviews and Complaints
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From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,393
quality
252
This company responds to reviews on average within 0 days

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48,677 reviews

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Wisconsin
1 review
0 helpful votes
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Available styles are great!
December 14, 2025

Available styles are great! Metal purity is not.
You need to carry these in either surgical steel or sterling silver. I can't shop your items if they irritate my skin

Date of experience: December 4, 2025
California
1 review
0 helpful votes
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Vip processing should be better labeled I thought it meant express processing I also was sent the wrong nose ring and it doesn't match the rest like I wanted it to.

Date of experience: December 4, 2025
Georgia
1 review
0 helpful votes
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I will say the best part of my experience was with customer service. I had an issue and it was quickly rectified. Thank you for that!

Date of experience: December 4, 2025
Chris P. BodyCandy Rep
4 weeks ago

Thank you so much for your wonderful review! We're truly grateful for your support and thrilled to hear that you had an excellent experience with us. It means a lot to our entire team, and we look forward to serving you again soon!

Canada
1 review
0 helpful votes
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I paid the extra 5$ for faster only to discover it...
December 14, 2025
Updated review

I paid the extra 5$ for faster only to discover it meant nothing and it was days before processed or delivered so that was neat

Date of experience: December 4, 2025
Chris P. BodyCandy Rep
4 weeks ago

Thank you for sharing your feedback in your recent review. We’re very sorry for the inconvenience you experienced with your order.

Our customer service team is ready to help. Please contact us at sales@bodycandy.com, and we’ll make sure your concern is addressed promptly.


Decent pricing and Black Friday deals for what I'm...
November 17, 2025
Previous review

Decent pricing and Black Friday deals for what I'm hoping is quality jewelry

Date of experience: November 7, 2025
Washington
1 review
0 helpful votes
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Site is easy to navigate and find what type of style...
December 14, 2025
Updated review

Site is easy to navigate and find what type of style you want for what type of piercing you have. Always my go-to for buying any jewelry

Date of experience: November 28, 2025

Fast shipping
December 6, 2025
Previous review

Shipping was fast and the website is easy to navigate

Date of experience: November 26, 2025
New York
1 review
0 helpful votes
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I really didn't appreciate not being informed one of my items were out of stock until after the package arrived. And I don't like that I was given a store credit instead of my money back for the out of stock item. I don't think that's good business.

Date of experience: December 4, 2025
Mississippi
1 review
0 helpful votes
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Shopping online was straightforward
December 14, 2025

Shopping online was straightforward. Products shipped in a reasonable time with good protection. Products are high quality and as expected based on the pictures shown on the website.

Date of experience: December 4, 2025
Chris P. BodyCandy Rep
4 weeks ago

Thank you so much for sharing your experience! We're thrilled to know you’re happy with your purchase and truly appreciate your trust, it means the world to us. Looking forward to serving you again soon!

Canada
1 review
0 helpful votes
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…………………………………………………
December 14, 2025
Updated review

………………………………………………….

Date of experience: December 4, 2025
Chris P. BodyCandy Rep
4 weeks ago

Thank you for sharing your positive experience! We're delighted to know our products exceeded your expectations, and we look forward to continuing to provide quality and satisfaction with every purchase. Please don’t hesitate to reach out if you need anything in the future.


Xxxxxxxxxxx
November 29, 2025
Previous review

Xxxxxxxxxxx

Date of experience: November 19, 2025
Maine
1 review
0 helpful votes
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I only get my jewelry from BodyCandy
December 14, 2025

I only get my jewelry from BodyCandy. I trust their quality, speed of order processing and shipping, good customer service, fair pricing, and the many, many options I have to choose from. Never had a bad experience!

Date of experience: December 4, 2025
Chris P. BodyCandy Rep
4 weeks ago

Thank you so much for your wonderful review! We're truly grateful for your support and thrilled to hear that you had an excellent experience with us. It means a lot to our entire team, and we look forward to serving you again soon!

Virginia
1 review
0 helpful votes
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Ordering was easy, as always, and the shipping updates made me feel comfortable in knowing where my order was and when I should expect to see it!

Date of experience: December 4, 2025
Chris P. BodyCandy Rep
4 weeks ago

Thank you so much for sharing your experience! We're thrilled to know you’re happy with your purchase and truly appreciate your trust, it means the world to us. Looking forward to serving you again soon!

Canada
1 review
0 helpful votes
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Only downside was I didn't receive one item that was on clearance. I lost the paper voucher they gave me with the store credit though :(

Date of experience: December 4, 2025
Utah
1 review
0 helpful votes
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BodyCandy was easy to shop and select items I was interested in, but I wish they had more "real" pictures of their items though. Like people actually wearing the actual jewelery with the measurements of each piece the model is wearing. (Like a real picture of a model wearing a 7mm nose hoop.) Not just an enhanced photo of the jewelry on a mannequin, or placed on a stock photo.

Most photos seem enhanced or not a good representation of how they actually look in person. I get that it's marketing, but it when I received my items the size difference from what I had in mind was so much smaller. (Yes, I read and understood the measurements, but they look so much tinier than the measurements and photos suggested.)

Shipping took about 2 weeks, and there was no tracking, but it was free and everything arrived safely.

I do like that they follow up to be sure you received your package.

The jewelry itself seems to be a very good quality. My body does not react to the metal which is nice, and the rhinestones seem to be pretty secure.

Seems like a good legit company to buy jewelry from, just make sure you understand what size your getting and how that size actually looks on a real human.

Date of experience: December 4, 2025
Arizona
1 review
0 helpful votes
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Great items, everything fit nicely and website was easy to navigate. Only thing I wish more items had a realistic image of the item on a model.

Date of experience: December 4, 2025
Chris P. BodyCandy Rep
4 weeks ago

Thank you so much for your kind words and support! It means a lot to know that your experience was positive, and we're truly grateful for the opportunity to serve you.

Ohio
1 review
0 helpful votes
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Emailed about an exchange of product
December 14, 2025

Emailed about an exchange of product. I got instructions and sent it back, but have not the the new item and customer service will not reply to my emails!

Date of experience: December 4, 2025
Chris P. BodyCandy Rep
4 weeks ago

We noticed your recent review and are so sorry to hear that your experience didn’t go as expected. We truly value your feedback and want to make things right.

Please reach out to our customer service team at sales@bodycandy.com
So we can personally assist you and help resolve the issue as quickly as possible.

Thank you for giving us the chance to make it up to you.

Puerto Rico
1 review
0 helpful votes
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I love this place
December 14, 2025

Ever since I got my nose pierced, I've gotten all of my nose studs and rings from here. I definitely like the ones that clamp they have some really unique designs and a lot of them are really fun. Just remember to keep your nose shape in mind.

Date of experience: December 4, 2025
Chris P. BodyCandy Rep
4 weeks ago

Thank you so much for sharing your enthusiastic feedback! We’re thrilled to hear you had a great experience and really appreciate your support—it motivates us to keep delivering the best. Looking forward to serving you again soon!

California
1 review
0 helpful votes
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Ordering was easy and they arrived quickly. Quality is good so far and I love the sizing options. I'll be returning for sure for my jewelry.

Date of experience: December 4, 2025
Chris P. BodyCandy Rep
4 weeks ago

Thank you so much for your wonderful review! We're truly grateful for your support and thrilled to hear that you had an excellent experience with us. It means a lot to our entire team, and we look forward to serving you again soon!

Florida
1 review
0 helpful votes
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The tracking system for your shipment is nonexistent. I would like to see a tracking number for my product that I've ordered so that I can tell when I'm going to receive it. I placed an order after this one to make up for this small nose ring that I cannot use And I still don't know if it's even been shipped.

Date of experience: December 4, 2025
Chris P. BodyCandy Rep
4 weeks ago

Thank you for sharing your feedback in your recent review. We’re very sorry for the inconvenience you experienced with your order.

Our customer service team is ready to help. Please contact us at sales@bodycandy.com, and we’ll make sure your concern is addressed promptly.

New York
1 review
0 helpful votes
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I'm thankful for my product but it is not anything like I expected. It's dark and dingy looking. It's probably my first and last thing I'll purchase from this site.

Date of experience: December 4, 2025
Alabama
1 review
0 helpful votes
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They are super quick with shipping and the pricing is amazing I just wish I would've got what I ordered especially since I called customer service to replace it

Date of experience: December 4, 2025
Florida
1 review
0 helpful votes
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Shopping is always good, I like the discounts. You also have cute product. I do wish you had more titanium options with cute themes. I usually have to throw away the stainless bars and move the ends to my own titanium bars. It would also be helpful if all products noted their thread type.

Date of experience: December 4, 2025