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BonanzaReviews 945

1.9

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Bonanza Reviews Summary

Bonanza has a rating of 1.9 stars from 945 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bonanza most frequently mention customer service, credit card and phone number. Bonanza ranks 566th among Marketplace sites.

service
179
value
160
shipping
141
returns
127
quality
143
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Louisiana
1 review
0 helpful votes
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Nice Eggs I got
May 1, 2023

I loved the eggs I got. I got the Mickey Mouse and Teenage Mutant Ninja Turtles Eggs, and so far a huge success.

Date of experience: April 29, 2023
New York
1 review
7 helpful votes
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Flim Flam Game
April 28, 2023

I bought a Chrome OS bootable USB on this site. It said it was provided by GNU Zone. When I inserted the USB, I got a message that there was nothing on it. Furthermore, I couldn't even use the USB to download the Chrome OS on line myself, because it only had 1.5 GB and download required at least 8 GB.
Total waste of $19. Got USB drive with 32 GB from Best Buy for under $9.
Would not recommend this site, nor GNU, for that matter.

Date of experience: April 28, 2023
California
1 review
5 helpful votes
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First and last time I ever purchase from Bonanza, the seller they had once backed now gets kicked off their site immediately after my purchase and Bonanza plays push the buck onto PayPal. No help at all trying to get this resolved they just took my money and sent me a dispute ID # for PayPal. Almost like I just purchased a dispute ID # for $227.29,
Since I don't use PayPal, and purchased this as a guest only now PayPal is making it extremely difficult to try to get my credit. Not too sure of what the outcome will be but I know of about 20 other things I would rather do with my weekend then spend alll morning trying to get a lousy 227 bucks back.
Thank god I used my Capitalone credit card because if I don't hear anything from PayPal I will just be filing a dispute with Capitalone and they don't screw around.
No matter, since Bonanza didn't even attempt any support what so ever in this matter I will never be using them again. One and done!
Just for the record I have had an issue with a seller on Amazon one time as well and received an immediate refund. I assumed all these places were the same but at least I found this out on a small purchase instead of a large purchase.
Go try anyone else instead of Bonanaza maybe you'll receive better support

Date of experience: April 23, 2023
Indiana
1 review
6 helpful votes
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Fake sellers
April 15, 2023

I purchased from 3 sellers, with no order confirmation, no history of my purchase in site. I reached out to customer service with PayPal receipts, got no help. Just a well sorry we can't help.you. I ultimately went through PayPal to get refunds. Will NEVER use this site again.

Date of experience: April 15, 2023
Florida
2 reviews
2 helpful votes
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MISLEADING WEB PAGE NEVER BUY AGAIN
April 8, 2023

ONE ITEM SHOWED IN THE DESCRIPTION AND OTHER COMPETELY DIFERENT RECEIVED I REVEIVED AN SUNCOVER FOR MI ELANTRA COMPLETE DIFERENT AT THE ITHEM SHOWED IN THEIR WEB PAGE DESCIPTION, NEVER BUY AGAIN.

Date of experience: April 8, 2023
Jordan
2 reviews
22 helpful votes
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Selling on Bonanza
April 7, 2023

As a seller, Bonanza is a very bad site to sell your items through. Even with turbo traffic you sell nothing and no progress, it is as they take your money and do nothing. I make efforts to sell but for nothing, one or two items sold in a year. What king of advertising and online marketing Bonanza do? I don't recommend this site at all

Date of experience: April 7, 2023
Bulgaria
1 review
1 helpful vote
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Good prices and great service. One of the few sites that have a personal touch with customers. Thank you

Date of experience: March 29, 2023
New Jersey
1 review
4 helpful votes
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UNTRUSTWORTHY
March 23, 2023

Paid for a product that I did not receive! Received error message every time I tried to contact the so called "seller"! No contact at all from the "seller"! Have placed a complaint with my credit card in hopes that I will receive a refund! PLEASE stick to the trusted and safe e-commerce markets that have been proven!

Date of experience: March 23, 2023
Ohio
1 review
5 helpful votes
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Sent me wrong product.
March 10, 2023

I received garden plant inserts today. They were the wrong item. There's no way to make it right bc my user name doesn't work on the bonanza website. The only thing now is ask my cc for a charge back. I didn't believe I was buying something from a 3rd party website that has no affiliation with the seller beside a platform to distribute items. Unfortunately, the Dogwood Farm Market sent me 72 cell tray inserts when the paperwork and what I ordered was 48 cell tray inserts. Very disappointed. There's no number to contact.

Date of experience: March 10, 2023
Spain
2 reviews
1 helpful vote
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Good Service
March 11, 2023

Question regarding setting up seller account answered very promtly and easy to understand.
Would recommend on this basis.

Date of experience: March 10, 2023
Maryland
4 reviews
5 helpful votes
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I ordered an item and it was to shipped on a Friday. Received an email stating it would go out on that Friday and tracking info. Was going to be sent. Waited until the following Tuesday and Bonanza reply was
Since you are dealing directly with the seller to direct questions directly to them. What a scam I went through Bonanza and a few days later they issued a refund. DO NOT WASTE YOUR TIME. I BELIEVE THEY WOULD HAVE KEPT THE MONEY HAD I NOT PAID THROUGH PAYPAL.

Date of experience: March 9, 2023
Australia
1 review
6 helpful votes
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Encourages Criminal Activity
March 6, 2023

Beware of seller Chandiagomart!

Bonanza's platform encourages criminal activity.

Seller "Chandiagomart" offers expensive electronic products at half the going rate.

I purchased a Beelink GTR6 mini pc and two days later got given a tracking number that didn't work. It's 5 days in and it still doesn't work. The seller is giving a nonsense story about "postal service issues". They also refuse to provide proof of postage.

The seller is a scammer who PRETENDS to stock and post items. They make up a false tracking number and blame the Malaysian postal service when it doesn't work.

They force the buyer to lodge a claim with PayPal and I suspect that they keep their initial sales money.

Whether I will get my money back is uncertain at this stage.

I may contact a solicitor in Malaysia to send the seller a letter of demand as I have their business registration number.

Suffice to say do not use Bonanza! It is very lax and encourages criminals to operate with total impunity!

Date of experience: March 6, 2023
GB
1 review
3 helpful votes
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Not happy
February 13, 2023

I received a tshirt which was too small asked them for a refund they said I could keep the top out of goodwill and if I send them the size I want they would send me another one 4 emails later and messages not responding to them si I've got a top that's too small and no refund thanks for nothing

Date of experience: February 13, 2023
California
3 reviews
12 helpful votes
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A Ringing Zero Star Endorsement
February 3, 2023

"Customer Support" is worse than non-existent. No phone number, and emails are only sporadically returned by their "Happiness Producers" (yes that's what they actually call their customer service members--funny/not funny) Entire weeks pass in between replies and when they final arrive they are misinformed and ineffectual. A word to the wise: You're completely on your own when purchasing through Bonanza.

Date of experience: February 3, 2023
Illinois
1 review
5 helpful votes
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A scam
January 22, 2023

My card was charged before item was shipped. I contacted them several times. It was never shipped. They gave no help or support

Date of experience: January 22, 2023
Texas
1 review
4 helpful votes
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Great The Support, Friendly Members and Site
January 13, 2023

We love Bonanza and have made so many friends there. The site is easy to use, listings are free as are booth banners or you may crate your own. It interfaces with eBay, Etsy, Amazon Shopify, and you can upload/download your inventory file. Tech is amazing and always so helpful. Highly recommended.

Date of experience: January 12, 2023
Michigan
1 review
1 helpful vote
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Best free to sell site
December 24, 2022

Free site new member already a sale. Great customer service, fast friendly. Community help
Great to.

Date of experience: December 22, 2022
New Mexico
2 reviews
3 helpful votes
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Poor customer service
December 18, 2022

Shipped the wrong size and I cannot get any response from the seller. Will not but from any Bonanza seller again

Date of experience: December 18, 2022
California
1 review
7 helpful votes
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Stay away from Bonanza
December 1, 2022

If you want to sell on-line there are many places but Bonanza I would NOT recommend. They do not work with their sellers or communicate with them. Very Light traffic and crazy requirements that you do not even realize you have violated until they decide to close your store. No warning and no responses to repeated attempts to find out what the issue was. I am selling on many different sites and this one I am glad to be away from. You may not beleive what I am saying and that is fine. You are free to find out for yourself. Just don't say you were not warned.

Date of experience: December 1, 2022
New York
1 review
8 helpful votes
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DO NOT BUY, NOT REPUTABLE
November 29, 2022

I made a PayPal payment of $37 to a merchant on Bonanza and never received the product. Merchant doesn't reply, Bonanza says I must get the refund from them, they do not assume any responsibility for their Sellers.

Date of experience: November 29, 2022

From the business

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.


bonanza.com
Seattle, WA, United States