This site is disgusting. Ordered a skirt using next day delivery. 9 days later still not been received, sent numerous emails and what a surprise got NO reply to any of them in a week! Their is no number to ring. Eventually used facebook to contact them and was told their was a technical fault meaning my order hadn't reached the warehouse, and also that their having trouble receiving emails at the moment. I was then told that I can get my order reordered and to be " rest assured I wont be charged for this" too right! You should be refunding me -.-

Their fashion is a little "out there" for me, but occasionally I'll find something that I like. But this is why I have only ordered from Boohoo.com once so far. I had no issues with the payment and shipping process; I ordered two dresses, and was grateful for the free shipping. They're based in the UK, and me being in Australia I understood the delivery time would be a little extra.

My dresses took about two weeks to arrive. One dress had a brown stain, kind of like a dirty finger print, and it was very obvious due to the bright colour of the dress. Both dresses came with poor plastic belts that were useless; they were far too long and flimsy, I had to wrap the belt around my waist twice for it to fit. The dresses come in different sizes, but the belts don't, as if they expect one belt to fit sizes from 6 through to 18.

The dresses, however, fit me to a T; they were the perfect shape and size.

Worst. Customer. Service. Ever. I think their customer service "people" might be 'bots, programmed to find keywords in your email queries and pull pre-written phrases that might (but probably don't) address your issue.

Christmas sweater ordered: 11/28
Promised date: 12/8-12/11. Perfect! Christmas party on 12/13.
Today's date: 12/18. Still no sweater, and they asked me to give it a few more days. In a few days, the sweater will be basically useless.

Awesome.

The only problem I had with this site was the delivery process. When I tracked my package on their website it said it would get to be on 26, which it didn't. It was pain trying to find the delivery that they use because I didn't know which delivery service they use. After searching on all the delivery options I figured out they use USPS and I was able to track my package directly through them. My package finally arrived almost two weeks after the expected date. When I got my clothes they fit AMMAAZZIINGG!. I bought a skirt, high pants and a shirt, I am an xs and usually I have to get them altered because my stomach is smaller then my waist. But the pants fit PERFECT! And the skirt fit amazing as well. I would shop here again its just the delivery is longer then what they write on their website.

The online shopping experience was great! I got 15% off when i finished looking at my clothes and was excited to recieve my order! The site told me it was giong to be there on the 7th of may and i had order it on the 1st of may, i didnt recieve the package till the 16th of may and when i did receive it the tops where absolutley horrible! On the models they look like they were an acctual material but they are some thin $#*!ty material and even with a top underneath them it still looks CRAP! I will never buy shirts off boohoo AGAIN! I got some pants though and leggings and they are absolutley brilliant! I love them and were them everywehre :)

This site is an alright site. It's based in the United Kingdom and has generally low prices on trendy items. Not everything is good quality. I bought a t-shirt that had a slight hole in it but I was able to repair it. They have really affordable leggings. The good thing about this site is that it has free shipping to the United States if you spend over $25 US Dollars. When I ordered a pair of leggings that went out of stock, they responded quickly to my inquiry about what happened and the money was credited back to my credit card.

Overall so so merchandise with non-existent customer service. Out of my order of 5 items, a pair of supposedly stretchy lycra leggings didn't fit WHATSOEVER. Sizes were soooooo off. Supposedly they were composed of 3% lycra so they should have stretch in it but they did NOT. Extremely cheap material. I emailed their customer service team and didn't receive anyyyyy response back. Extreeemely poor customer service with no customer service skills whatsoever. They just lost me as a return customer.

I ordered some clothes for the first time on this website, thinking it had a good rating. After returning the clothes that i did not want, it then took 5 months, 3 emails and countless amounts of phone calls (all of which were charged of course!) i eventually got a refund. However, it doesn't stop there! The amount refunded was less than what i payed for the clothes in the first place. Not only did I pay for postage, sending the items back and the phone calls I now payed money for some clothes I don't even have!
Don't use the webiste unless you want to loose a lot of money and time over it!