It just keeps getting worse. This is my second issue with Eloquii. The first time the two day shipping took much longer and came after the event I needed it for. They wouldn't even cancel the order when it was still in the distribution center. This time they sent the wrong size skirt and were going to force me to return it in order to be refunded $30. In what world is $30 worth risking bad reviews everywhere and losing a customer that spends hundreds if not thousands a year? Give people an option for store credit or just refund it for something that small. Then you earn a customer for life and potentially even a second when the wrong size skirt makes it to someone else it does fit.

I have shopped with Eloquii a handful of times but that comes to an end today. I received a dress that was too big and the fabric was some of the scratchiest I've ever come across. Eloquii did not send me an email confirmation of my order. After calling customer service, I was assured the order was placed and that I would receive an email confirmation when it shipped. Again, I did not receive that either. I did receive an email after it was delivered. Then I had to go about figuring out how to return the item which was not straightforward, so again I called customer service. The "365 days a year, 7 days a week, 24 hours a day" touted line was "not open." So I called again on a weekday and they helped me with the return.

Here's the caveat: there is no way for you to receive a full refund unless you choose the gift card option. I wanted the money returned to my card. If you choose that option, they charge you $10.99. That was more than my shipping was at $7.99, so at this rate I lost money on this transaction by shopping with Eloquii. After speaking with customer service and complaining about this, I was assured I would hear back from them within 24-48 hours--again, they did not live up to their word.

It's disappointing because I do think they generally (though not in this case) have good quality clothes. Due to their customer service (or complete lack thereof I should say) and the fact that shopping their return policy is bullocks and costing me money when I am not receiving any product, I will no longer be visiting any Eloquii website ever again.

I ordered a Navy Ruffled Blouse and they sent me a bikini top and there receipt says navy ruffled blouse, also I ordered the new coated jeans and was sent a different pair. Trying to set up a return has been difficult, the site doesn't work, customer service is confusing. They use to be nice, not the same anymore.

I ordered a red top for a special event and received white joggers. It clearly says on the label that it should be a red top.

I love their clothing. They have lots of trendy clothing for plus sized women and I have received compliments on everything g I have purchased from them

This is the 2nd time that I had an issue with this website. IT must be a gig job for them. Items double up after order and even 24 hrs later not shipped but I am unable to get it corrected by them. If you use any payment method for pay later options when you return back to the website it doesn't register and ofcourse you don't know until after the purchase which you can't cancel. Like I said, second time for me and that is enough. I thought it was a fluke thing the first time.

WORST PLACE EVER TO SHOP AT...DON'T WASTE YOUR TIME, IF YOU WANT TO PAY 10.99 FOR EACH ITEM A RE-STOCKING FEE...PLEASE DON'T SHOP HERE!

I placed a pretty large order and they just didn't send 2 of my items. I emailed customer service on the Friday my order was delivered and they got back to me on monday saying I need to call without providing a number to call. What is the point of having an email address other than to waste peoples time? Ofcourse they have very restrictive customer service hours so now I've got to take time out of my work day and call and it takes me to an automated system that has me input my order number and starts spouting off everything I bought. There is no option to speak to anyone so I just have to sit there repeatedly saying speak to a representative for like 5 minutes before it finally connects me to someone. I repeat the order number and tell them I'm kissing two items and give her all the details and then sit on the phone for another 5 to 10 minutes while they get the details. Then she just says we sent you a refund. When I was like um so I'm just not getting the clothes I ordered? She said well the warehouse said they sent them so we can't resend them. You can reorder them (at full price since I bought these on sale) if you want. Additionally, some of the clothes were like completely see through and not true to size so I had to return them and they make you pay an $11 fee unless you choose refund via store credit FYI. I wouldn't order from here again and would suggest you also don't unless you like getting scammed.

Be careful with purchasing e-gift cards. They take 3 days to process...if you are purchasing a gift don't do it.

I have placed two orders since eloquii became full beauty. What a disaster. One order was doubled and items from a previous order shipped again. The second order was delivered with another customers order in the box. It took me 30 minutes to help the customer service person understand that my real order was not in the box. Waste of my time. I will hold on ordering until the beta test eloquii is fixed.

The experience of purchasing was great but it also added me to their newsletter and those emails come in every single day (or more). So I hit the unsubscribe button, and then a few weeks later hit it again, then again, then again. I sent a Tweet DM. Finally I reached out to customer service and after some days the response came that they will remove me from the list within 10 days. Nope, I continue getting emails from them which spam my inbox. I don't understand how companies think this reflects well on them or leaves a positive image. I didn't want to block them because I was planning to purchase more from the company in the future so I wanted to receive order emails but after this experience and a total lack of customer consideration they will be blocked and I will no longer purchase from them. Bad customer service made them lose at least one customer here.

I love their clothes. However, you had better get the sizing right because it's hard to speak to a human. They just won't answer the phone. Very disappointing.

I had a problem with billing. I needed to speak to a human. It took me 45 minute to find a number I could actually call to fix the problem. I was disconnected twice and had to start over each time. Finally got a CS rep and I couldn't understand her and had to ask for a supervisor. Needless to say it took me an hour to complete a call that should have been 10 minutes. I will never use this company again. The clothes are over priced Evan in sale and CS is horrible. I give it one star

I have been trying for 2 days now to contact customer service. Constant music. You dont know if they are closed or not just answering. Not only that i have put my Credit Card info and pressed submit and it goes back to method of payment! It says chat now its 11 am there and comes up sorry chat not available, all i want to do is purchase a gift card for a friend. Unbelievable!

I bought 3 items, all 3 fit poorly. I returned them within their timeline. Nothing I purchased was on sale. 6 weeks later they returned everything saying they were final sale items. I paid full price. Terrible company.

I must be honest this is one of my favorite stores but the customer service simply sucks. Each and every time I've called I've been disappointed. As of this email I still have yet to hear of a resolution to my last issue. Order placed 9/7 said it was shipped 9/11 then email sent 9/12 telling me one item is missing due to limited availability just for me to go online and see 7 of the item left in my size. I sent two emails and never heard back. I finally called 9/14 since no one responded to my emails just to be told "were going to check our Canada warehouse and see if anyone else is having this same problem and we'll call you back and send an email". " There must have been a problem because we would never not ship it due to pricing". Now I'm not sure why someone else's complaint would have any bearing on mine but apparently it does. Smh. It's now 9/16 and I still haven't heard back. The bottom line is the customer service SUCKS, and the item was marked down to 29$ and went up tremendously and then disappears from my order. I believe they must have made a mistake with pricing and made sure if I did get it, it wouldn't be for 29$.