Booking.comReviews 4,274

Horrible, after booking through booking.com, I noticed discounts (i. E. student, aarp, military, etc) posted by the hotel. The hotel only provides these discounts if you book directly through them (this is true with most hotels), therefore I missed out on a $68 discount on a $680 hotel tab. Also found out my rate would have been the same booking directly through the hotel, actually they could've provided a better rate on less extravagant room (booking. Com gave me the top priced room). After inquiring with Booking.com about their pricing guarantee is does not include such discounts such a student, aarp, etc provided by the hotel. Therefore, end result I paid more by going thru booking.com - I am an aarp member and would've saved the $68 (10%) - tell students, military and seniors get your discounts by going directly thru the hotel!
Why should you pay more when there is a pricing guarantee - makes no sense.

I'm a hotelier and the customer service is ok, in the way they can sometimes take a couple of days to get back to you. The extranet has features they should improve such as there isn't a way to cancel deals you create in the promotions tab, you have to ask them to create rooms for you you can't create them yourself in the system. The WORSE part is the review centre, people can post some ridiculous reviews and you can't ask them to be checked/removed, nor you can do a management response like on tripadvisor. If they don't do something about it i think i'd be healthier they remove the review section.

Fantastic service, get what you order. It's too bad that is looks like a lot of people don't seem to read what they order. The service booking.com is very good, that’s why me and 2 million others book throughout booking.com website. Just a tip Always read if You book non refundable or if You can cancel without being charged. If you book a special price just check double, if you do this there is never a problem to cancel Your reservation.

I put one star only because there's no option of 0 stars! Anyway, I was in some Canadian city and I had to stay the night there and head back to my city the following morning.
1. I booked my room at round 9pm and received confirmation email of the same.
2. arrived at the hotel around 12:15 am, with my wife and the two kids sleeping in the car
3. Was told there's no booking under my name and the hotel was already sold out
4. Called booking.com from the hotel and was told they would contact the hotel, to verify, and if it's true, what I said, it's the hotel's mistake but they would find me a hotel nearby.
5. after at least an hour and half they found me a hotel, and the truth I had already decided to drive the night to my city.
6. I told them they should accommodate me for free now since damage's already done but they say I can request this after my stay at the new hotel.
7. I felt insulted and followed through with my decision to head back to my city, which is 3 hours drive.
LESSON LEARNED. Stay away from booking.com

O book a hotel in Marmaris, Turkey I used this booking.com. I enjoyed the many features and rich listing of hotels. But in hindsight I was too quick to make my reservation...

Weeks after my booking.com reservation I've noticed a $20 sur charge on my credit card converting dollars into Turkish Lira. I thought the transaction was in dollars because I knew that my credit card has hefty fees for international purchases. Making the effort to talk to booking.com's customer service they only could respond with repeating the lines of the fine print in their terms of service. No real explanation, no apologies and no credit for future purchases of the $20.

To make matters worse, booking.com's hotel charge was almost twice the price I could have paid when I were to make the reservation directly with the hotel in Marmaris. These tricksters!

In summary, while booking.com is conventient to use you probably end up paying more when using other services. Their customer services is defensive and not willing to solve problems. When making reservations I'd rather use orbitz, cruisewise and hrs.de.

I am the owner of Hotel in Thailand and I used to deal with Booking.com
I have to say this is the bad system and customer service ever!
Hotel admin could see the full details of customer's credit card so they could print credit card details and user customer credit card for charging. On the one hand, Booking.com took the commission from customer the pass all detials to hotel admin.
I had call the customer service and it was transferred to 4 different country because no one can really assure the security issue on customer credit card

I have booked two nights in a hotel via Booking.com. Everything was fine until I had to cancel my trip. I went to the website and followed the instructions in the booking confirmation email: to cancel the reservation all you needed to do is to click the red "Cancel" button next to the booking. So I did. I have not received any confirmation about the cancellation but since they said that was all you had to do I thought everything was sorted.
However a day after the cancelled trip I got phone calls from the hotel that they have charged me for one night since I did not show up. I have contacted Booking.com and asked how this happened and they said there is no record of my cancellation and that I should have received a confirmation about the cancelled booking.
After this we have exchanged couple of emails, they say the hotel would not pay back the money. I told them this is really a problem with their system - that it did not send me confirmation - so I asked them to compensate me whch they refused.
I would advise those who are planning to book accommodation via Booking.com to urgently change their mind - this is not a reputable company and they will not treat you fairly.

FRAUDULENT! As I see from many reviews before, Booking.com is a site to be avoided! I wish I had read the reviews prior to using. I booked a hotel room in Paris at the Hotel Maxim for myself and my daughter. I canceled the next day, a full 2 weeks prior to my arrival date. When I booked the screen said "FREE CANCELATION" What a JOKE! They billed me for the first night and now say I didn't click the right button for free cancelation. I was just using it in case I couldn't find another hotel in the Latin Quarter, the free cancelation was the REASON I booked with them in the first place. AVOID AT ALL COSTS!

I booked a hostel through this site, but had to cancel the reservation 4 days before my actual stay because of a flight change. The cancellation process was the same like any other, and it confirmed my cancellation on the site. However, 4 days later I received an email from the hostel saying they were charging me for being a no show. Forwarding this to booking.com, they then claimed to have no record of my cancellation and I was charged the full $70. This site is absolutely horrid, STAY AWAY!

Hi! We are a family of 4 people and we used Booking.com to get a hotel in Bournemouth. We choose Kings Langley hotel. We had to stay in room 10. It a very welcoming and very clean room 2 comfortable beds a bathroom, i have to say that it was a bit small but it was clean and it had what you needed in there. There was a bar in there but we didnt used it but i saw people enjoing the drinks. Its very close to the beach and the shops. The personal was very kind and friendly.

I have read several reviews from guests about how bad booking.com can be. I am writing from the other side as a hotelier. But I do agree with customer views, booking.com are largely useless, make mistakes and hold either the customer or hotel as being responsiblle and avoid any liability themselves.

They make their name on free cancellation and from a hotel perspective, non of us want many bookings from them as too many of them end up cancelling. The result is we never give them our best prices as we need to cover ourselves. We always give better deals to direct bookings. They take 15% of your money for very little.

I dont have much patience with people who book and cancel all the time, dont get me wrong, they cause hotels to price high and overbook. But in my view Booking.com actively support this

DO NOT TRUST THIS SITE! I booked a "no cancellation fee" booking, then had to cancel. I used the online cancellation process. I was prompted through the process and all the way to "submit." I checked on my cell phone app later in the day, and the reservation displayed as cancelled. On the day after my scheduled check in the hotel called to ask if I'd be arriving! I was floored! THE HOTEL CHARGED ME $499! When I called Booking.com, they had no record of my cancellation. Go figure! When I checked my internet browser, there was a history of my submitting a cancellation! When i clicked to open it, it opened the hotel info page and LOST MY HISTORY! This was while I was on the phone with a service rep. Who then asked for a snapshot of my browser history! DO NOT USE BOOKING.COM!

Booking. Com promises a "Best Price Guarantee". I booked a room for $140. I then called the property and to ask about nearby boating/diving. The woman informed me that the same room was available for $99. It was a promotion and I didn't know how long it was for. I called Booking. Com to see if they would honor the better price promise. I was told my info would be sent to their 'team' and that I would hear back. They said that since my reservation was booked a month and 1/2 out that we would near back probably in the next few weeks! Well the promotional price might expire etc... and I wanted the room sor sure. SO it was cheaper to cancel and reserve directly with them. I also could not have a guarentee on the room, just the type of room. That meant I could not choose the building only steps from the beach like I could by reserving directly. I could randomly be assigned to any of the three properties. One was 2 miles from the beach. It is a resort with three buildings... Anyway bad experience and I won't use again!

I booked a trip with my family to Virginia Beach, VA in April (2 months ago) it is now June/29th and my vacation is due to start July/1st I called to confirm my hotel today and to my surprise apparently I don't have a room reserved. I called Booking.com's customer support and told them the situation after talking to several different people I came to the conclusion that they had no idea what they were talking about. They told me they would give me a refund and a free week stay in August which doesn't help because I already used my vacation time on this week. I ended up calling them back and asking if they could just give me my free week now with a different hotel they replied "Sorry we can only book you for your original hotel" which I find quite funny because they didn't book me for my original hotel in the first place. The bottom line is if your thinking about using Booking.com PLEASE reconsider they will give you nothing but trouble.