Booking.comReviews 4,273

Was linked to booking.com through trivago.co.uk when booking a hotel in london. The websites auto-filled the dates (why?! You don't know when I'm travelling so why suggest dates!) and as such I made a mistake and booked for a night nearly 4 weeks later than required. I admit, this was my mistake and a very dumb one at that. However, on trying to cancel the booking, booking.com pointed out their policy of having to pay extra for the booking to be able to cancel, and told me that the hotel were unwilling to cancel the booking. I very much doubt that booking.com even contacted the hotel to cancel the booking, seeing as they will be getting a percentage of the booking fee!
A useful site to see which hotels have vacancies, but I suggest contacting hotels directly before resorting to booking through this site as customer service is extremely poor.

Booking.com is in the business of making money. Their customer service talk sweet but they do nothing for the customer. In a trip to Florida, I booked 2 rooms in a "3 star" hotel according to "their" classifications. The hotel name was "Hollywood beach Hotels". The "3 star" hotel beds had hair, hair clips, blood clots, freezer dripping melted ice on the floor, coffee in the coffee maker, dirty baths and showers, to name a few. We called Booking.com and informed them that we are leaving and checked out of the hotel. The hotel charged us for 4 night stay and 4 days of parking! Booking.com is claiming now that we did not check out and it is OK for the hotel to charge us over $1300 for the 4 nights! They know it and they were called and informed by our decision to leave the hotel that night. Yes, you can be robbed legally in the "civilized" world.

I had a bad experience at a hotel I booked through booking.com. The hotel location was bad, and the owner was a person who disparaged Americans, accused us of something we did not do, and tried to shame us. We are polite experienced travelers who are used to being treated in a polite and welcoming way. Anyway, booking.com refused to publish our review, even though it was within their guidelines. What appeared was a rating, but no comments. I will not be using booking.com again.

I booked hotels with booking.com many times and everytime everything was perfect. Hotel prices on booking.com are even cheaper than if you would pay directly at the hotel. The site offers hotels from all around the world, you will find there hotel reviews, prices, photos and everything you need to know about your hotel. And it's so easy to book even for such a beginner as I am. But I agree with some people above, better avoid paying with credit card, I use 3V :)

When a reservation is made through booking.com the hotel receives a fax with all the guest's personal data including: first name, last name, address, credit card number, expiration date, and cvc code. This paper copy of the reservation is the only copy which holds the credit card info. This is a major security risk... considering that the faxes are printed... anyone can read it... but above all... once the guest leaves what happens to this sheet of paper! In this day and age why doesn't booking.com keep this very sensitive information under lock and key via a login and password?

Used Booking.com and booked "New Harbour Service Apartments" in Shanghai, China. When we checked out, the hotel charged extra 15% on top of the room price! I asked the hotel staff to call Booking.com's service number and was told that phone number printed on the confirmation form was not valid. Talked to Booking.com after arriving home Booking.com took the hotel's side -- only when we checked out, did we learn that the hotel room price is subject to extra 15% service fee. What an honest business! I suggest people avoid Booking.com.