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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Rachael was very polite courteous and willing to help. She was very efficient and great personality and repeated everything to make sure I had what I needed. I have stated here many many times visiting grandchildren always a wonderful experience! Only complain is last month the room was very hot and had to open window so in short I've had much worse experiences. They are always kind and accommodating here
We just made a reservation with Julio Cesar to stay in Delavan WI area to visit my elderly mother-in-law for the 2025 Christmas holiday. Julio was very professional and personable which made the time pleasant during our call. I want to thank you for the excellent service provided by Julio and look forward to our stay. Thank you!
I called to book a room with your fine establishment and Evelyn Yancy was just delightful and helped us get a room when two were booked out from underneath us. She was very cordial even when I asked a lot of questions.
I spoke with Alfredo who was very knowledgeable, understood my request, he was efficient, professional and made sure my requests were met. I will not use the self booking portals again as long as Alfredo is available to handle my reservation request.
I have been trying to make reservations and it just keeps going in circles it has been the most frustrating experience very un user-friendly. I finally got somebody on the phone and they were able to actually book my hotel but I started this process a week ago and I'm just now getting a reservation and the prices have gone up. He was kind and patient with me which I really appreciate it. I am a member but it means absolutely nothing to the hotel on booking a hotel. I am ready to find a new chain of hotels that fit my needs. I have used the Hyatt since 2015.
Hugo assisted me with making a reservation for my parents who will be traveling and I wanted to ensure they would t have any troubles. He met my needs.
Alan provided me with excellent and professional service in booking my hotel reservation. In addition, he was very patient with me being that I could not provide information right away.
Cliff Seitles
I called the phone number listed online. Reserved a room, asked about discounts but was NEVER told I was booking thru 3rd party. Ended up way more expensive!
I will make sure I'm booking thru the hotel in the future
We had an issue with a credit card and Marco was very patient while we corrected the problem. Worked through it and were able to book successfully. Marco was very pleasant while booking the room.
We were in Montreal, it was 5pm and I quickly needed a room because my husband had a surgery and he was not feeling good enough to drive home. A clerk at the hospital gave me this phone number…. I was not aware that it was BookOnLine. The person who answered was very nice but I feel we were abused of because we were charge for a never requested cancellation Refund Protection Plan. As I was busy taking care of my husband, I saw the charge this morning and it was too late to cancel this not requested and not required insurance. Never again will I use BookOnLine again.
James helped me with booking a room for a loved one that needed to be well rested. He made it effortless and was efficient with answering my question and concerns.
JAmes was very helpful in assisting me with find accommodations very quickly while I was in the fly. Answering all the questions I had while finding a spot to rest my head for the day.
Service guy got me booked, canceled, booked again…lol! I needed cancel insurance so we had to go back and redo the booking- i declined it at first then changed my mind!
You lied about your location, stating your downtown which lead me to believe I would be walking distance to downtown to explore the area. Also you failed to mention the parking fee. Your rooms are way over priced. I am going to honor my commitment but I am not happy.
Catalina was so kind and patient. I am disabled and can become confused easily. She was willing to wait until I was sure I understood the information provided. It's so nice to know there are still people around who are so willing to help.
Frank proved that to be 100% true! He was extremely kind and a pleasure to do business with! We are looking forward to our stay and hopefully getting to meet Frank.
I just had an awesome phenomenal, quick, and efficient successful conversation with Val (Valentino) to book our one night stay at your lovely Tampa hotel Westshore. He was able to look for the best price and deals and was able to juggle a lot of my information. He was extremely kind and proficient. It was awesome to be able to speak to a real life person since the website, although apparently thorough and lovely, was not able to handle all my issues. But Val did extremely well dealing with all my issues.
Definitely a keeper. Thank you for that option. Happy holidays.
Allyza was very kind and patient with me so early in the morning! It was much appreciated as my phone was giving me problems! The reservation was easier than I expected! 😊
I thought I would get just a general customer service person, BUT NO - I got the HOTEL PRO. Nothing makes you feel more confident about booking a reservation than a person who can tell you confidently, from experience that you're making the right choices.
Tried online booking with problems. Booking calling hotel direct was superior! Agent was very thorough making sure all details were correct! Even received a AAA discount which I wasn't aware of! Thank you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members