On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Burromax Electric Mini Bikes. Fun for everyone! Take it anywhere. Fits easily in a car, truck or trailer. Great for campgrounds, track pits and riding around the neighborhood.
Burromax Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and performance of their bikes, as well as the simplicity of the ordering process. Many reviews highlight efficient shipping and thorough product demonstrations, contributing to high customer satisfaction. However, some concerns have been raised regarding faulty parts and the need for more detailed product specifications. While customer service is often described as responsive and helpful, there is room for improvement in addressing technical issues more effectively. Overall, the company successfully fosters loyalty among customers, many of whom express a willingness to return for future purchases.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I ordered 1 tire and tube great shape no issues 1 sprocket wrong size 2 chains wrong size 1 pair brake pad wrong size
Ordered the the larger motor as a replacement for the stock motor that eventually failed after years of use. Easy replacement and disassembly. I had a question on the shipping delivery date, and the staff got right back to me and tracked the package down. It was the USPS delivery system. From the time I ordered the motor to the time of delivery was 10-11 days. Perfectly acceptable.
Thanks again.
Easy to navigate and appreciate the review comments. Very helpful.
I was able to call Burromax and chat with someone about a few products I had questions on. They went above and beyond and helped me once again.
The communications with your team of professionals made potentially bad outcome a great one. I originally assumed one set of keys would work with all trail bikes, not the case the result of my communications with your team member resulted in the correct keys for my wife' trail bike being ready to use.
Due to the quick assistance I did not order the wrong part for my! 1600R. Thanks for making this a breeze purchase.
Not happy with the restocking fees and customer service. I should not be charged a 20% fee especially when upgrading a bike from them.
Have had bikes for years and on the rare occasion when things wear out. Parts are easy to find and delivered on time
It was very easy to go through the site to see exactly what I wanted and it was shipped out very quick!
Easy to assemble really have no complaints bike worked perfect after we replaced this part.
I found the right part for my bike, fast and easy. The part was easy to change and it works great.
The delivery was surprisingly fast it took 2 days to get here and they kept me updated every step of the way
Upon receiving the sprocket it was discovered that the bolt pattern was different than my Razor quad. I was not ever able to: contact support via telephone. Always connected with automated answering. Left messages about my problem. No reply received. I sent email requests two times. Continuing phone attempts all resulted in busy signals. These events begin on the day of delivery during the week. The delivery; was delayed because of a wrong shipping address. That could have been my error. Never the less, I was aware of the wrong address problem as it was encountered as I was tracking it because of the long shipping time it was taking. I immediately corrected the address and it was noted by the shipping co. I waited till the next day and again started tracking and the attempts to contact Burrowmax. Following the described failed attempts to contact, on the following Monday, I was contacted by a Burrowmax representative. Heating my ptoblem about the bolt pattern difference he informed me that Burrowmax did not produce any 4 bolt sprockets. I mentioned how is it that your sprocket listing states fitment for a Razor quad but it does not fit mine? His response/was simply " sir Burrowmax died not produce any 4 bolt sprockets". With that I responded with "fine, goodby" and his reply "goodby"
I did not attempt an effort for return for refund because of not wanting to take the risk of sending back the sprocket; to discover that it might be rejected and my incurring additional shipping expense/and possible loss of the sprocket.
Jim, thank you for sharing your experienc. Your detailed feedback is invaluable in helping us improve. We sincerely apologize for the frustration caused by communication issues and incorrect product information, and we are committed to addressing these problems to better serve you and all our customers going forward. Please don’t hesitate to reach out directly if there’s anything we can do to make things right.
I like your process. I think your shipping costs are high. I'm trusting the item will fit.
Very reasonable price, fit perfectly, shipping was fast, replaced original rear caliper without issue!
Easy to order and quick for delivery without any issues of any kind
No shopping issues. Purchase went fine... No shopping issues. Purchase went fine.
Products match perfectly, fast delivery, I don't know what else to say except shipping seemed very high and answering a 50 word survey doesn't make any sense
It's was very sad to deal with a company like burromax, because they don't care about customers long you finished buying from them
Pierre, I’m truly sorry to hear about your experience and the way you felt after your purchase. We value every customer deeply and would really appreciate the chance to address your concerns directly—please reach out so we can make things right for you.
Never have had a company go so out of their way to make sure the customer experience is top notch. Buy anything from them and you will not be disappointed. Quality product and amazing customer service.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We love our friends at FuelTech! Thank you for your order.