On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Burromax Electric Mini Bikes. Fun for everyone! Take it anywhere. Fits easily in a car, truck or trailer. Great for campgrounds, track pits and riding around the neighborhood.
The company enjoys a generally positive reputation, with customers frequently praising the quality and performance of their bikes, as well as the simplicity of the ordering process. Many reviews highlight efficient shipping and thorough product demonstrations, contributing to high customer satisfaction. However, some concerns have been raised regarding faulty parts and the need for more detailed product specifications. While customer service is often described as responsive and helpful, there is room for improvement in addressing technical issues more effectively. Overall, the company successfully fosters loyalty among customers, many of whom express a willingness to return for future purchases.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great company, love their product but hate that I waited 2 weeks to get my order. I understand that I'm in Hawaii and it'll take longer but I wish they have an option for faster shipping.
Smooth process buying and delivery. Easy to put together.
Shipping was super quick. I love how they carry one seat for their lineup.
Easy to order, easy to put together, and fun to ride
My grandkids love these bikes. I keep them running. I have found tech support to be easy to work with.
This thing is the best on the market durable, fast and bad $#*! and the customer service on top of that it was 10 out of 10
My son loves his Burromax. He's had it since last year when he received it for his birthday present. He rides it all the time.
Burromax makes it very easy to maintain their bikes. Their how-to videos and exploded diagrams on their page for replacement parts (brakes, chains) really help as my kids abuse their TT350R's.
We bought two TT350Rs for my then 8 and 12 year old. They love them and ride them all over the neighborhood. Speed is perfect and the battery life is great. A great gas-alternative dirtbike.
The ordering process was smooth and received everything quicker than expected.
Easy to find part and place the order.
The website is clean and well-laid out, I was able to find and purchase exactly what I needed. I didn't have to guess if it would fit my electric motorcycle, which was wonderful. Excellent experience!
Lots of power and speed. Great for my 8 year old and 18 year old.
I called because I had a few questions, and every question was answered. Learned a few things, thank you
They are great people to work with on buying and repairing.
Burromax is totally great to work with on everything.
Called in got great advice and now the bike is up and running smoothly.
I ordered 1 tire and tube great shape no issues 1 sprocket wrong size 2 chains wrong size 1 pair brake pad wrong size
Ordered the the larger motor as a replacement for the stock motor that eventually failed after years of use. Easy replacement and disassembly. I had a question on the shipping delivery date, and the staff got right back to me and tracked the package down. It was the USPS delivery system. From the time I ordered the motor to the time of delivery was 10-11 days. Perfectly acceptable.
Thanks again.
Easy to navigate and appreciate the review comments. Very helpful.
I was able to call Burromax and chat with someone about a few products I had questions on. They went above and beyond and helped me once again.
The communications with your team of professionals made potentially bad outcome a great one. I originally assumed one set of keys would work with all trail bikes, not the case the result of my communications with your team member resulted in the correct keys for my wife' trail bike being ready to use.
Due to the quick assistance I did not order the wrong part for my! 1600R. Thanks for making this a breeze purchase.
Not happy with the restocking fees and customer service. I should not be charged a 20% fee especially when upgrading a bike from them.
Have had bikes for years and on the rare occasion when things wear out. Parts are easy to find and delivered on time
Answer: Becky, Not sure what you are refering to so please give us a call at 3146209006
Answer: Expect 14 mile range with 180 lb rider and 20 mile plus with 100 lb riders on flat ground wide
Answer: All in-stock Items ship the same day or by the next Business day. You will have to contact us for estimated shipping dates on all out-of-stock Items
Answer: 1-5 Business days depending on your located. All items ship from our St. Louis, MO warehouse.
Answer: Well it depends--- We tested with 220 lb rider on flat ground wide open and bike goes 26 miles--wind was realitively calm. Same bike on low setting it goes 44 miles If you are not always on wide open and on a fairly flat surface--maybe 30 miles is a good number. Lots of variables but above it tested personally