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Buy Your Own Modem Reviews Summary
Buy Your Own Modem has a rating of 4 stars from 166 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Buy Your Own Modem most frequently mention good condition, rental fees and tech support. Buy Your Own Modem ranks 6th among Computer sites.
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Won't bore y'all with the details of my horrible experience with buyyourownmodem.com. This website is a scam. Read the entire details of their return policy before placing an order. As others have said, yes I've lost my money to this scam website. My order #*******. Sad they are allowed to continue scam the consumer!
"New" modem worked less than 2 months, would not let me return! It's useless and I'm out my money! Do not do business with this company!
This company sells damaged, used and obselelete equipment. I asked for cancellation 3 hours after the order was placed because I hadn't even received cony if an order being placed. Then I was immediately sent a confirmation and an email stating thatthe order couldn't be cancelled because it had been shipped and that I did provide a order number. How could I when I hadn't received one? And the order shipped within 3 hours with standard shipping which takes 4-10 days? Yeah right! Then sent a modem/ router with cables which I paid an upcharge for and I received a phone cable for a land line. The modem isn't even equipped to use a phone cable. After sending several emails l, I received a rude, unprofessional and long response as to why I was wrong. I asked for a return and refund as I wanted this in the beginning but was given excuse after excuse in demeaning manner. They will it refund your money, they will take 40-50 percent due to made up charges. This is o e of the worst companies ever. All of the fake 5 star reviews wre are probably from them. All of the negative complaints have a theme of the same thing.
They are selling used or stolen modems.
Customer Service would not accept a return.
Xfinity would not allow you to connect the modem because they recognize the serial number as one of theirs.
$80.00 down the drain.
They should be prosecuted for this criminal activity.
Buying the modem will save you big bucks in five years. The new one works better than my old one and the purchase will pay for itself in 12 months
Buying the modem will save you big bucks in five years. The new one works better than my old one and the purchase will pay for itself in 12 months.
I was renting my modem for $10 a month from Optimum which means I've paid over $1200 with tax to use their equipment in the last 10 years.
$60 later, I purchased my own and had it up and running in minutes (which was easy to do on line or with tech support). What took me so long to switch?!
And in case you were wondering, no change noted in my services- things are running seamlessly.
Quick response, patience, clearly explained what I needed, considered the fastest, most efficient, most cost-effective way to deal with my computer issues. I will gladly recommend them to anyone who will listen. I will definitely be a repeat customer.
Good product and arrived quick. The T3200 modem was an upgrade to our older Windstream modem. This one seems to be working faster with no downtime.
The Actiontec T3280 works well but, you must contact Windstream/ Kinetic tech support to get the provisioning set properly even if you are replacing the T3280 supplied by Windstream. I had to go through level 2 tech support because level 1 doesn't know how to do the provisioning properly. Until this is done properly you will have no internet conneRead more about review stating Works Just Like the One Supplied by Windstreamction even though the DSL1 and DSL2 LEDs are solid green.
This place is not as great as you would think. I ordered a modem and it never got to me. Because of an incorrect address on my part it ended up going back to them. It was never opened yet they refunded me only 2/3 of my money. So a $70 modem ended up costing me about $30. Not worth it for me because I still had to go somewhere else to purchase one. Plus, the person who "chatted" with me online was constantly rude. Can't get anyone on the phone.
We were renting a modem for $10 per month from Verizon. We found out that we could buy the Same modem from Don't Lease Your Modem for $117. It arrived 2 days later and it installed by just swapping it out and works perfectly. I wish I would have known about this years ago...
My place is big and Verizon put an extender to boost the wifi signal. I got internet connection issues for a while. Maybe because the number of connected devices increase and the size of the house. Since the router was from a few years back, I was thinking about upgrading it. Then I saw this router at a very reasonable price. This is the best deciRead more about review stating great product so farsion. The setup is very easy, the speed increased significantly and the coverage is never so good before. Great Product!
Thanks for the price you offered for the modem I needed to set up my home office. The package arrived when expected and I am completely satisfied.
Verizon technician showed up to install my FiOS Internet using my re-manufactured modem/router and had no problems. Internet can up wireless and I signed in; once initiated it just zoomed along at the 100/100 service and zoomed even faster when I wired it directly. I'm very satisfied.
Used with Optimum. Setup involved plugging it in to power and cable and me calling them with the ID number on the unit. They do the rest remotely.
I was really pleased with the price of this router. It arrived faster than expected. Great site to shop on.
It was delivered a day ahead of schedule and worked perfectly, in great shape. I am happy in regards to the service and the status of the modem.
Quality modem and quick shipping. Excellent communication from the company as well. Would definitely buy from them again.
. The status of order #******* is now Shipped
Order Details
Order Total: $137.96 USD
Date Placed: 28th Sep 2021
CenturyLink ZyXEL C3000Z Wireless A/C Router Modem Combo (CenturyLink, TDS)
The unit arrived and I installed it per CenturyLink instructions. Everything worked except the phone plugged into the modem, Contacted seller and was told if the modem worked then CenturyLink needed to test the line. To make a long story short CenturyLink informed me something with the router was incorrect. The seller maintained the Catch 22 situation. What I did was move the main cordless phone base into another room and used the room phone jack. Now I had phone access in the office with a cordless phone and the modem provided internet access. If you don't mind buying a router with phone and internet access and not get the phone access as expected this is a good system. I would share the thread but the following is part of the email messages, "…the content of this email is confidential and intended for the recipient specified in message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender…". In addition, their customer service does not use phone contact.
I really like my new router, it works fine and also provide the speed that I need at home. Hope, it will continue like that. I also happy with buyyourownmodem.com.
From the business
Buyyourownmodem is your one stop shop when it comes to quality modems with free shipping, low prices, and extended warranties on modems from top brands.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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We are very sorry to hear you had an issue that all stemmed from ordering and then wanting to cancel an order which is something we can't prevent. We can't really win here as we try to ship our orders out as quickly as possible as most claim they can't get it fast enough but you are mad that we shipped it to fast before being able to get it cancelled for you in time as it looks like we show tracking was provided the same day you made the order which most can appreciate it, but not you for wanting your order cancelled faster for you. Now for the lies...We don't sell damaged equipment as the shipping costs would be pretty expensive nor do we sell obsolete equipment as a matter of fact the Item you ordered is on the "recommended modems" list for CenturyLink as we speak and they only list 4 of the 30ish as "recommended". Next, we don't charge an "upcharge" for cords as that is a ridiculous lie as they are included and we list specifically each and every cord that would be included of which a phone cord was listed and since you are ordering a phone cord and the phone has phone ports we are a little shocked why you would try and lie about the modem "not even being equipped to use a phone cord as we know you wish you order was cancelled in time but have a little integrity. Next, you didn't receive a "rude" response but rather a picture of the items description page showing you were it specifically stated all cords that would be included and again you are not complaining about not receiving a cord, but rather an extra cord that you didn't think was relevant? Lastly, we don't take 40-50% of your refund and are not even sure where you pulled that number out of as if an item comes back in working condition then you would be assessed a 20% restocking fee to help cover our costs since we are not at fault for the return. Bottom line is Mr. Dorcas lacks some serious integrity based on his comments and has a HUGE ego of which we simply shipped his order out same day and he is upset that we didn't see his request for cancellation in time and decided he would attack and publicly lie and insult our company as opposed to just taking responsibility that sometime once you place an order it may be shipped faster than it can be cancelled to which we make no apologies for. We take great pride in how we strive to manage our business and a great record to prove it as we are a Pro Seller on Walmart, Power Seller on Ebay, have a less than 1% issue rating on Amazon, all to go along with our THOUSANDS OF POSITIVE REVIEWS on our website as unfortunately if you do enough transactions you are going to have a Mr. Dorcas to deal with and there is nothing you can do about it as such people exist in society.