CanvaReviews 261

Tried to cancel before free trial ended, impossible to do through website. Unable to contact by email or phone. Ended up paying 12-month subscription but locked out of my 'account' at same time. Pay-Pal absolutely no help. Had to cancel my credit card to avoid further deductions. Avoid

There is no actual support for this website. Notice you cannot find google business reviews. First red flag. Do not trust this website. They do not have live message support, no phone number to contact, and the email response you will receive will be a circular response giving you no actual support at all. Very very shady business.

This has a lot of good qualities, but make sure you keep all your details the same. I had the free version for a while, but I needed to upgrade. I tried sharing my projects on social media without success. I no longer had access to an old email connected to Facebook. Because I was unable to disconnect my old email from Facebook, I sought assistance. I was told to do what I had already done, but that is fine with me. Again, I was unable to use my old email address.

Then they asked for a ridiculous amount of information: On what date did I create Canva? (I didn't know.) What was my invoice number? Invoice date? And so on. After providing all the details I could, they said they would have to discontinue my current account in order to disconnect my old email from Facebook. That doesn't help at all. In my opinion, it is not worth subscribing to.

I'm really disappointed that I haven't heard from Canva support team regarding my money return request. This is such a corporate organization but taking my money and no upgrade and being asked for money return and no reply.

I like the templates and the elements and was using them enough to justify premium. The trial period is quite generous and monthly fee is not bad. Improvements could be made to the editor as it's quite clunky and cumbersome. There's no flow and batch edits are difficult. Overall tho, I'd say it's easy and the templates are attractive.

Canva continue to take money from my account. I cannot access the account, so cannot cancel. They do not contact me despite numerous requests. Disgraceful

Do not create an account with this website! I used them for about six months with a pro subscription. After I cancelled it, I was charged over $300+ total in random charges with each download - with no warnings for charges. I was not aware of the charges and there is no customer chat, phone number, email- I just got a warning for charges from my bank. I had to find a way to dispute the charges, and they replied that they will not refund me. You can't report them with the better business bureau because they are based in Sydney Australia. They do not have an address reported on their website, I had to search for it on Google. Do not use this "company"!

Canva randomly disconnected from my Instagram Business account and insisted that my Instagram was a personal account (it's not). About 15 emails and 2 weeks later, they still refuse to answer my question as to what happened or accept responsibility, or even expedite the fix. When I asked for compensation, they gave me a "coupon" which can only be used by new users. Pathetic.

They billed my credit card with an unrecognized email address and I cannot cancel it. I have to get a new bank card

Been using Canva for the past year

This is my personal review based on experiences

The Good

1. The Paid version is the better option
2. It's really fully loaded & provide Great value for the price
3. Easy to use. Many options. Refreshes graphics options often so not always the same
4. Templates also make work easier & faster

The Bad
1. Finding files - often search does not work well
2. Does not always show completed projects - hard to find them even when organized
3. Sometimes even when set to highest quality some jpg images can be grainy

Overall, Canva in my opinion is a really great option. Not as fancy as Photoshop by any means but much better priced and makes it so anyone can easily create awesome looking graphics.

Recommend it

Ethan

Fantastic for graphics Design, I never had any problems with my monthly charge and if you don't want the charges or service anymore, just call your bank and have them stop payment on the charge. It doesn't take a rocket scientist to figure that out! Then have the bank dispute payment.

Canva used to be a great tool. You could easily find thousands of free cutout images to use in your designs. Recently they changed this system. Now these images--once commonplace--are few and far between, lost in a sea of watermarked images locked behind a paywall. The most insulting part? Once you "purchase" one of these images for use, you are only allowed to use it on one design. You cannot use it in others; essentially, you only "purchased" the image in a narrow sense. Canva's treachery was predictable but all the more frustrating for it. Put your money where your mouth is and don't use Canva.

Ordered printing, asked about order, no information supplied, no PERSON to contact, no number to confirm order. This order was time-sensitive. Not appreciated. Only response was order refunded. Left with scrambling to see if I can get someone to print this and see if I can get it to the conference on time. Loss of thousands in potential business; for sure loss of my time and conference costs. Crazy lack of customer service at best an email once a day in reply.

I am a Graphic Artist. Canva purchased a website where I have approximately 11,000 images where people can download and pay me donations (I receive around $50-300 a day). I have been a member since 2017. Usage of my images as of Jan. 2019 is to add more graphics and text for use. Canva purchased Pixabay in 2019 but when they became very popular in the US, around 2021, they started using our images to give to their website users without asking the artist's permission. They never notified the users in any way. I found my 11,000 images this year 2022. I tried to contact Canva via email and they told Pixabay that I was harassing them. I told Pixabay that I would pursue any action I could take legally and they warned me they would inactivate my account. Pixabay was already upset with me because: 1). I spoke up in the Forum about the Ukrainian War. 2). I was upset they they take over a week to contact me about uploads I did and I stated in one of the later messages when I was so frustrated that they were not answering "What is Wrong with you People" (they said I was being disrespectful). They threatened to deactivate my account. I told them I would investigate the legality or for them to take all my images down, not to make me only inactive. As of May 25,2002, they deactivate my account without contacting me or taking all my images down. Perhaps what they are doing is legal, but morally they are wrong. They are charging people to use my images without my consent and they are making money off my artwork which many I painstakingly drew. This is a terrible way to treat a small business.

No free form options, no local storage, the formatting options are very limited. If you are going to use it for free, don't expect much, and if you are going to pay, anything else would be better. I recommend Adobe

Canva must watch reviews.
Checking my email (one day after I posted my review) I was surprised to see they had canceled my account and refunded my money.
Their product might work for you, but I'm no kinda graphic designer.

I would not recommend giving these people your card number! They kept charging me after i canceled my subscription and i could not find a correct number to call them and the number i did find they kept me on hold and never answered.

I use Canva to create my personal and business Facebook Banners, Instagram promotion content, invoice creation, YouTube Banners and thumbnails, Planner Pages and sooo much more! Using Canva has helped me gain a much more professional presence online. There is both a free edition as well as a monthly/yearly membership option. You can also cancel anytime should you need to. There are so many things you can create on Canva and I love its easy to use format. Canva has tons of free, premade templates that are so easy to customize.

Start it out to seem to be a good company to work with until I got my second order of business cards and my complete phone number was not on the bottom I repeatedly have sent out probably 10 emails that I keep receiving back from people telling me that I haven't given them enough information I've given them my order ID number they have my name they have my email address they have my phone number they have my company name I even sent them my invoice and they still tell me that they cannot look up my order wouldn't do business with this company stay away better to pay the money to go with a good company

I've used Canva off and on for simple social media post design for a couple years without complaint. It's graphic design made easy, nothing spectacular. I upgraded to Pro once before and was able to cancel without issue. I reactivated my sub again for a few months and need to cancel again because I've stopped using it, but now there is no option to manage my subscription at all. They have a redirect that takes me to my Google Subscriptions, but I have no subs with my Google Play Store whatsoever. Basically I have no way to end my subscription now.

Their customer service is God awful. I've worked in the service industry, I know how it goes with unhappy customers, but I've been told the same thing over and over again as though I was not articulating my issue. They keep telling me I can get my refund through Google Play services when I don't even want the refund, I just want to cancel the sub.

It looks like they migrated their subscription services to Google and other app stores. If that's the case, my account has somehow become redundant. I don't have the option to manage it on the Canva website nor can I via my Google services.