CanvaReviews 261

This Customer Service Team are appalling. There is no phone number they say they will escalate your request and continue to ignore you, despite how many times you contact them.
AVOID CANVA AT ALL COSTS.
They just try to take payment and disappear. Horrendous company - If I could rate this ZERO I would, trust me I tried!

This website was very unclear about its automatic charges! Don't use this business unless you are willing to accept that they will continue to siphon off money from your account even if you do not use their services! I ended up paying over £20 for one card design. Don't get involved with this company.

I absolutely love using canva! The entire site is so self-explanatory and easy to use, there's no steep learning curve at all. There's also so much you can do on canva design wise, from creating posters and graphics to making and editing videos. The premium version is even better - absolutely love it!

I signed up for a free trial to make a funeral program and forgot to cancel. Not a problem... I was charged 12.99 and decided to go back to Canvas site to simply cancel. I tried three times over three days and it states there is an error with cancelling please call. Well you call because they want to convince you to stay. It's all a trap and scam. A lot of people do not want to wait on the line to cancel something that should be done online. That's how they get at least another month out of people. That's why their business is failing (regardless of COVID) and they will fall to the wayside like a lot of these cheap sites.

Huge variety of themplate to choose from you can also print your designs love this site. Must try them

I wrote customer service and they agreed that the quality of the business cards was poor. Then two days later they closed the case without issuing a refund and asked that I start a new request.

My team has sent multiple requests to the customer service team and it is a joke. We send a message with no response and after two days they tell us since they haven't heard from us in two days they are going to consider our ticket closed. We are given no chance to fix our issue and it seems like every path we try to get some kind of help we are dismissed. I think canva is a great tool but the customer service aspect has been absolutely awful. I would like to continue using canva but currently, I am going to have to start looking for other options so my team can continue to do their job.

I thought it was too good to be true, I designed my thank you cards through canva and then it gave me the option to print! So easy! Just print it through them.
So thats what I did with so much excitement about my first thank you cards for my new business.
WRONG. They took my money and the order was marked done. But the tracking says it has not been picked up or processed and that was over 10 days ago.
Email them, nothing. Facebook messenger message "seen".
No replies.
They have purposely made it literally impossible to contact ANYONE. Its like its run by a bunch of teens who got lucky and who just hang out drinking all day and talking about wide leg pants.

How is this company worth a billion dollars yet they cannot appoint someone to be customer service?

It's disgusting, its literally just a company who got lucky with their templates. THERE is no professionalism at all.

DO NOT USE.

I ordered my Holiday cards printed by Canva and paid extra for the envelopes and expedited shipping. I received them on time and had planned to write 100 cards, labels the envelopes and ship them by Monday. I realized the envelopes were too small and contacted them. They promised to get them sent expedited. It's been 3 days since my call and I received an email saying they hope my issue has been resolved. You tell me Canva, did you ship the envelopes? Nada! The tool might be fine but don't order ANYTHING from them. They're completely unreliable and now they won't refund me.

I really like the canvas, it's a great site to make a designer, for those who work doing digital arts. Logos and more. They always give a great opportunity for people to make money in some way.
All you need to do is have creativity and willpower and work properly and correctly.

Worst customer service. I was charged over $5000 for my pro membership. No phone number, no ticket system, just poor clarification of how cost works.

Extremely poor service. I was charged monthly subscription 3 times AFTER cancelling my son's account. Canva pro does not have a phone helpline. As my son no longer has an account, we are unable to contact them online either. I had to change my bank credit card in order to stop Canva from taking money. My bank is in the process of disputing the transactions and recovering my money.
I would strongly recommend NOT to subscribe to Canva Pro, as I have seen numerous reviews detailing similar experiences!
RK

I love Canva! I've been using it since I started streaming a few months ago. I use it for posters, calendars, and other social media content.

There are so many good things about it. I mentioned a few things on the my video here, but I really would like to emphasize that their free workshops were so informative and easy to understand.
The interface was not that easy to navigate at first, but once you get the hang of it, it's pretty basic.

The free version was quite useful, but once you try the Pro version there's no going back. With so many available templates, elements, fonts, photos, etc. available you wont really need to look somewhere else for inspiration.

For individuals working in the digital/online industry, I highly recommend Canva.

If you find this review helpful please don't forget to like and your comments are more than welcome.
Stay safe and healthy! Thanks for reading!

I have been a Canva Pro customer for 2 years and have been paying for it like clock work. Two weeks ago I went to use my account and noticed it no longer had pro attached. I contacted the customer service and they have given me more and more runaround instead reactivating my account. I have never heard of a business who does not have a customer service department where they can speak with their clientel. I have literally emailed them almost 10 times with proof of the issue and still nothing is done. I would not EVER refer anyone to this platform again. NOT WORTH IT

This app is the worst app I have ever used before. It continually crashes constantly. In the last month The program crashed five times. I have it all documented. Right now I can't even get into Canva so that's why I'm writing here. I cannot even get through to anybody to help me back into my account. I have tried every option and I am exhausted by this app. If it was run properly it would be one of the best apps out there. If anybody from canva is reading this review now I would appreciate a response!

Back then it was a way to quickly edit your photos or make posters in a to-go situation, but now it's just a shadow of its former self. Almost every image, graphic, or template is always going to be premium and needs the pro version, there are less and less free assets to choose from.

You have to email often for help. Several emails later I got a coupon. Decent but they could step it up.

I purchased a PRO ACCOUNT IN FEB 23,2021 SO I LOST MY pro ACCOUNT AND MOST OF MY POST ARE GONE. I have written so many emails concerning this situation that this is incredible. THESE ARE ONLY SOME OF THE COMMENTS THAT I HAVE RECEIVED IN THE EMAILS
-Your Canva account has been restored (NOT TRUE)
-Please bear with us for any delays. Looking forward to resolving your -concern shortly.
-Your account is scheduled to be deleted
You've logged into your Canva account. This means your account has been restored and is no longer scheduled to be deleted.
I am so surprise at the terrible customer service that your company has, did not expect this. I just wrote another letter with all the detail and I just received and email "No Replay Canva.

The art that our clients send to us to get printed is never print quality when they make it on Canva. Please use real software and not this trash