CanvaReviews 261

Absolutely Terrible Experience! I bought the Canva service to make thumbnails for YouTube apps and quickly realised that the product wasn't good enough. I cancelled my subscription but was still debited £10.99 from my account. I contacted my bank who said that the subscription is still running. At this point I thought it might have been a genuine mistake so I asked the bank to cancel the subscription from their end; and also asked canva to cancel again. However I just checked my account and since then £10.99 has been debited again twice more from my account! I'm not sure how they are able to do this! Be extremely weary before purchasing this product; it's better not to buy this because you will be stuck later. It is actually a Scam and if you are not careful enough they will keep charging you for a service you don't use.

I have been using Canva for the last 3 months and it is amazing. It is user friendly. Even if you are beginner in graphic designing I would recommend to use Canva.

I cancelled pro plan. And they turn around three days later took the money out of my account at 12:04am. All they have to say is this matter is closed. Of course it is they got what they wanted. Now i have to change accounts because who is to say they wont do it again.

My free trial was not supposed to end until 6/4/21 but my bank account shows a transaction pending to come out on May 31st. I signed up for the monthly plan of $12.99 but was charged for the entire year. It is most frustrating that there is NO CUSTOMER SERVICE to contact to resolve the issue. Seems very sketchy. I will be requesting a refund from Canva AND will contact my bank to dispute the charge. I will also NEVER recommend this platform to anyone in my entrepreneur or business communities.

I cancelled my canva pro account and 1 month later they billed me again. Im filling a dispute for fraud with these low lifes. AVOID AT ALL COSTS. Canva sucks anyway 0 creativity options.

Iam Designer who can use canva platform for making An Amazing Design, what you have to know that is canva is helping me in my business to grow my desgin and be creative.

- Poor COLOR quality on pamphlets (I also paid for "glossy" and received "matte")

- Poor PAPER quality on business cards

- NO Customer Service - only automated responses saying they will be in contact with you shortly. "Lance" responded to my request 18 days later. I responded back within 2 business days and they wanted to "closed the case" because they didn't hear from me in time (Thursday- Monday).

After submitting my requests, they locked my access to the things I created on the site - good thing I already downloaded everything.

They also sent stickers about kindness - I think they should keep those for themselves.

I was going to be a regular customer, not anymore.

Charged incorrectly for a pro membership. Canva has been giving me the run around for months after sending multiple emails that they would refund. DO NOT USE this app

I ordered some cards from this company and told them I did not get them and they are still not here and they have not given me my money back, but they had the nerve to bill me talking bout your card for your monthly service declined update your payment method, I wish i would, I meant to take my card off there, when I get my cards I might reconsider but this company has disappointed me to the max. M. e

I have been a loyal user of Canva for 3 years. I have had them print designs for me a handful of times and my last order was botched. Elements were flipped and shifted and elements that were supposed to have high transparency had low transparency.

I have a Canva Pro account with a 24 hr SLA (print orders also have a 24 hr SLA). It's been a week and the only responses I've received are automated. A corrected re-print would no longer arrive in time. Needless to say, I don't recommend having Canva print your materials based on the end result and the lack of customer service. Based on other reviews it sounds like the running average is 5 MONTHS for a response from Canva.

Canva should invest more in their customer support and less in their packaging. I don't need gift wrap, I need service.

I ordered the constellation print for my
Husband on our anniversary. It was BEAUTIFUL and perfectly made. Great quality, very sturdy, & the text was etched without error. We LOVE it! Very worth it, and such a great deal! Highly recommend

I wish I had seen all those one star reviews before I started dealing with Canva. If you ever make the mistake of paying Canva, they will raid your account forever, even though you canceled your account. Canva are totally dishonest. No integrity. The service itself is clunky and mostly useless, that is why I canceled.

Dont put your card on their website, they will charge you without your consent. Don't fall into their trap for free subscription, it will lure you to unwanted charge without notification. Very disappointed

If I could give zero stars I would. I used Canva one time and deactivated myaccount. Months later I get charged $200. They have no customer service number to call and when I go to the website to get this corrected it refuses to let me log in because I deactivated my account, and it refuses to let me sign up again because I already used my email with them before. So I get no resolution and have to hope the bank will fix this for me instead.

I ended up taking to Twitter to try and find help after googling to no end for company customer service.

I was locked out of my account, which is used for professional purposes and was hoping I could simply have the password reset sent to an alternative email because the spam filter was extremely strong. I get it, not Canva's fault that I've got a fortress inbox. BUT, I could only get a response between 2-4am irrespective of when I reached out and always with at least 24 hours in between replies, until they just stop responding all together.

I sent a detailed message explaining everything I had tried and asked if they could just try an alternate address, I would do whatever they needed for me to verify this was the appropriate account owner. I got a response (again in the dead of night) saying they'd resent the password reset email to the same account I'd already tried resetting it with 100+ times. I've followed up repeatedly and gotten literally nothing back.

At my wits end and feel like I'm just screaming into the void. The quality of the platform doesn't matter any longer because I can't risk tying my business to a company with ZERO customer service. There are too man risks, like now, where I'm locked out and lose access to branding material

Horrible customer service. Canva had the best template that I found for a death announcement. The design and ordering process was quite good. Transaction emails were straightforward too, and I got a UPS tracking number for my shipment. Today when I checked, the UPS tracking ID indicated that the order had been "Delivered" this morning, but there was no package. 8 hours later, still no package.
I submitted a Support form on the Canva.com site with all the pertinent information, and was notified that Canva would send me an email soon. Well, I got the email promptly, but it was infuriatingly useless. The response completely ignored my issue that I did not receive a supposedly delivered order, and the Support response was simply their Help article that said I would get notified when my order had shipped, with the rough delivery timelines for each tier of shipping. To add insult to injury they also provided as if being super helpful, the order's tracking ID, which of course simply again showed me "Delivered" with a time from this morning.

Awful customer service, and provides you with no way of reaching a real person. I might have just lost $120 worth of print order and worse not be able to mail death announcements for my family member on time. I'm so angry.

Sempre usei a ferramenta Canva para criar todo o tipo de conteúdo visual, vídeos e imagens. Recentemente adquiri a versão premium que dá acesso a todos os recursos, imagens e ferramentas sem restrição, devo dizer que vale muito a pena. O resultado é realmente ótimo e funciona muito bem. Recomendo com toda certeza para quem precisa editar e criar imagens visualmente atraentes e bonitas.