CanvaReviews 261

Beware if you are considering using this company. My real estate team has used Canva for several years and sadly, we are just learning that their customer service is non-existent. We recently had an unfortunate situation with multiple files/designs being deleted and it's remained unresolved for over a month despite our expressed urgency. We have filed an issue report via the website countless times and corresponded with a vague named rep, who offered no answers and now doesn't even respond to any update requests. All we get is that "It's been escalated." Of course, there's no phone number to reach an actual person. Some response, either way, would be expected as a customer given the deletion of files that we need desperate help retrieving and no one gets back to us. You realize the true support a company has when something goes wrong. Even though we are paying customers, they have not been at all helpful. We have waited patiently and are now going to have to pay a 3rd party to recreate files that should be available in a server from a company that houses all our graphic design files. We will have to stop using this company unless a quick resolution is offered.
Update: As soon as we posted this we started receiving emails from Canva but again, now over 2 months into our issue, we still have no resolution. I've been contacted by half a dozen people with the same email address. Each one tells me how it's been escalated... for 2 months

Beware if you are considering using this company. My real estate team has used Canva for several years and sadly, we are just learning that their customer service is non-existent. We recently had an unfortunate situation with multiple files/designs being deleted and it's remained unresolved for over a month despite our expressed urgency. We have filed an issue report via the website countless times and corresponded with a vague named rep, who offered no answers and now doesn't even respond to any update requests. All we get is that "It's been escalated." Of course, there's no phone number to reach an actual person. Some response, either way, would be expected as a customer given the deletion of files that we need desperate help retrieving and no one gets back to us. You realize the true support a company has when something goes wrong. Even though we are paying customers, they have not been at all helpful. We have waited patiently and are now going to have to pay a 3rd party to recreate files that should be available in a server from a company that houses all our graphic design files. We will have to stop using this company unless a quick resolution is offered.

Nothing infuriates me more than when you take every step prescribed to make sure the process is working only to have an epic fail delivered in return for your time, money and effort. Look at the proof (with the crop marks extended so there's no debate about what was supposed to be in and what was out of the crops) and you tell me if the card reflects the PROOF. The print version doesn't even agree with the mini proof on the card delivered with the order. No quality control going on here.

UPDATE: Canva quickly responded to my complaint and arranged a replacement order that arrived in a week and was as per the proof. Very happy with the corrective measure. Shame they couldn't just get it right the first time.

The worst customer service. I've gone from love to serious distrust in a matter of weeks. I decided to try Canva Pro using a 3rd party promotion code. The code did not apply and I immediately contacted customer service to have them help me fix it (why not cancel the order and reprocess it?) Customer service is slow to respond and unhelpful - there is a lot of finger pointing and 'there is nothing we can do but wait. I had to get my bank involved. Be very careful as you are powerless once they have your credit card.

My card was charged for a service I have never subscribed. No warning email, nothing! I was just "surprise by a year subscription invoice and the credit card I used to use to buy single material in their website charged for £107, so frustrating and disappointed with this service trying to sneak in automatic charges without proper warning. I have now cancelled my "subscription" straightaway and I want to see if a refund will be given.

I subscribed to try product and decided I didnt want it. Recieved reminder that they would take a payment and I clicked the support link to cancel the subscription and it brought me to an error page. I went online to try and do it myself - I thought it worked as I got the screen shot below, but this did not work. Then they took payment and have not responded. I have just been made redundant and cannot afford this - I hope no-one else suffers like this - this, this is appalling.

Worst customer service ever! I purchased the pro package in march of this year. Everything seemed fine. Then in June or July I noticed I was no longer a pro member anymore (which I never canceled) but they have been taking 12.95 out of my account every month. I've emailed them several times and they take over 10 days to respond and they said they cant find my account. I have 2 and they claimed they couldn't find either. They wanted me to jump through several hoops just to prove its my account etc. so I'm asking a question which took over 10 days for them to respond in which I didn't noticed they responded until 4 days later. And because I "failed to respond they CLOSED MY TICKET" I told them its unfair seeing that they take over 2 weeks to respond and close my ticket after only 4 days? I've just decided to stop payment because they are nothing but a SCAM!