CanvaReviews 261

There's lot of great things we can say about Canva, but their customer service to paying subscribers is not acceptable, and someone like Trading Standards needs to address this with them.

Aside from the fact that their subscription system is the most confusing thing out, they will not reply to support tickets in any timely and reasonable manner? They are certainly not a partner you can rely on in anyway for a business in their current operating state. It is, as another user says here verging on fraud. If they can just simply address their lack of personal service, and restore confidence in their users, their platform is market leading.

Meanwhile, for one our clients, we have now switched to Snappa.

Come on Canva. Tell us how you are going to make things different?

I've been trying to contact Canva over a month to try to resolve an access issue. I sent messages through their not so helpful HELP portal every other day and multiple requests in one day with the hope someone gets back to me to resolve my issue. As of today I've heard nothing. They were quick on charging me a membership right after the trial period, but no replies to customer not even acknowledging receipt of the issue is very disappointing.

My business email was illegally taken over my a former employee on May 5,2020. While I work with the US legal system to fix this, I asked that Canva either change the email associated with my Canva account or delete my account entirely. They do not have a phone number, so I have messaged them on Facebook, finally connected with an employee, and have now had over 30 email exchanges with them to fix this simple issue. Every single reply to my concern does not address the problem or even imply that they read my email. I have twice now sent them my personal bank info, proof of purchase, and PDFs of my designs - all of which made me very uncomfortable to do over email but they assured me there was no other option. Why I had to do it twice within the same email chain is beyond me. They offered a two month refund, but my account is still active and will be charged in the future with an incorrect email - neither of which I can access. I am at a total loss for how to advocate for myself any further, as they are now completely ignoring my emails and I cannot reach anyone who works for Canva on social or through their email. It has been over a month since I've received any notable reply to my many messages. Not only am I being charged, but my requests are being completely disregarded. They refuse to help me access my account or address issues. I believe this company is a scam and is stealing from customers. Stay away!

This software is so unbelievably lacking in basic features of Word and is so incredibly glitchy that it has taken me probably 5 times as long to create a report in canva as I could have in Word or Powerpoint. You can't even use superscripts, something very common in "reports"! Don't get me started on the frustrating cursor glitches or the way it randomly pauses saving your file (another time suck - redoing work!). Just don't use this. I am doing a free trial and praying that they don't take my money like other reviewers on here have suggested. Ugghhhh.

I used Canva for years before and i really liked it, so i wanted to try the Pro version. I used for some month but i didnt use that much so i cancelled my subsription. Few days ago, i wanted to create a template and i wanted to use an icon on the site so i said ok why not another month of Pro. Then i got a facture of 215 euros! I was charged for one year for which i never ever gave my consent, me and another person in my "team" which i never had either... They took my money so quickly that i didnt even realise until i openned my e-mail account. Of course i cancelled the subsription immediately, but you can't until the end of the year, since then i try to contact the customer support, but they just dont respond me. It's so disgusting. If you really want to use these kind of plateformes try Illustrator and PPT it's much much better (and cheaper as well)

THIEVES will take your $120 for a supposedly FREE 30 day trial at CANVA.COM
DO NOT, REPEAT, DO NOT SIGN UP FOR 30 Free TRIAL for CANVA.COM Pro unless you want to give them $120 USD and get nothing for it. THEY ARE THIEVES AND HAVE BEEN RIPPING OFF MANY INNOCENT GULLIBLE CUSTOMERS WITH THIS FREE TRIAL SCAM! STAY AWAY FROM CANVA.COM

I have been using Canva for more than 5 years and have really gotten all my family and colleagues on the Canva bandwagon. WE absolutely love and enjoy the ease of use and brilliant design it has continued to offer and improve.

I had opted for a free trial of Canva Pro and subsequently forgot to cancel the same. As I had a team member on the Canva Team, the subscription fee was charged for both of us. Being an international student, this was an immense expense that derailed my budget for the month, and possibly the year.

Nonetheless, Once i approached Canva and explained my situation, the team offered a full refund as a gesture of good will. Additionally giving me 90 days on the subscription, free of charge to reconsider purchasing he subscription later. This was more than I expected and unbelievably nice of them!

Kudos to the team, I am for sure never letting go.

I loved Canva. I can use it to make designs for my youtube merch. And a logo for my channel! I would so recommend Canva to EVERYONE because They make design work fun and easy. Even the free version is AMAZING!