CarchexReviews 198

Due to changed circumstances, we had to ask for a cancellation of the just issued policy.
The customer service rep, Tshaun, and Refund manager, Adam were most courteous and
Helpful.
I would recommend this service to others.

When I purchased the warranty I was not told that I had to wait until one month or 1000 miles to used the warranty. I was stranded and no one would assist me. I would now like to cancel the warranty. It was also very hard to reach someone on the phone.

New to CARCHEX, so far so good, hope it lives up to the name and performs as it says. Will be glad to comment again once I do have to send my vehicle in for repairs. Hoping I don't ever have to send in my vehicle for repairs. Happy with the customer service!

Overall,I'm satisfied with Carchex. I did file a claim last year,I wasn't happy about the way your service works when it comes to replacing parts.I had to wait 6 days for the part to ship to my auto shop.I was without my truck for 2 weeks. Between the time I file the claim, your company approving the work and the parts arriving,it became a frustrated experience.

I was helped by customer representative Bill Yoegel who was polite, not pushy and answered all my questions. It was a pleasant experience overall

The product is very comprehensive although it is more expensive than the others I looked into. My mechanic had the final say in which plan I went with and Carchex came out on top. Only downside would be the sales process. Once I made initial contact they were relentless in calling until we got the deal done. Overall I'm pleased with the experience.

My experience so far was just fine.

Thank you for working with me are far as lowering my payments. Great customer service

You are a scam I will cancel
Parts are worn and not covered regardless.
Definitions of worn is: any part that fails is worn
Worthless policy

Good

Just tried to file my first claim - it was denied as a pre-existing condition. RIPOFF COMPANY! Blake Cooley was the person I spoke to, he was very smug and admitted that all cars wear as they are driven. Evidently my car issued a trouble code at some time (cars don't report those codes to people, just when serviced) and you don't know until it is taken in for service. Again, a RIPOFF COMPANY!

I'm very pleased with my new warranty coverage. The two people that spoke to me were extremely helpful and professional.

Thank you everybodywas nice and kind

Very hard sell. Hopefully a good product for the money. Time will tell.

I was able to talk to two different representatives and between the two, we figured out which was the best coverage for our car and budget. I actually enjoyed this experience and the two young men who helped me were knowledgeable and didn't push me to buy a particular plan, but did explain the difference between the plans and helped me choose the best one for me. I'm still holding out for the crab cakes, Daniel... ;)

Person from carchex that contacted me was polite gave me all the information I needed and answered all my questions which determined me to purchase a policy. Overall very happy with my carchex experience