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Carchex Reviews Summary
Carchex has a rating of 3.6 stars from 198 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Carchex most frequently mention and customer service. Carchex ranks 3rd among Car Insurance sites.
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Carchex for California Auto warranties, If your car has less then 100,000 miles or less then 12 years old is the best buy you can make. Great people to work with on the phone. I give them 5 stars.
Very quick to get a sale, everything was done in 10 minutes. Great service. Lets see what happens when I need to use the warranty.
We were very pleased with the service.
Quality coverage and knowledgeable reps!
Very good rep got me what i wanted at a very good price.i would recomend them to any one.
Excellent service from the associate and his manager.
It was a very good experience. The agent was extremely sharp and courteous. Great service. Two thumbs up!
My sales agent was awesome!
Seems like a good deal to have your car protected
So the outcome of the claims inspector's review was to deny any and all coverage because the cause, in his determination, was an uncovered part, the serpentine belt. So just how did he arrive at that conclusion instead of considering that the belt was first damaged by a covered part, like the compressor pulley seizing or binding? Also, when asked for a copy of the report to review for myself how that conclusion was made, I was told that the report is proprietary and unavailable to the customer. I could, however, submit such a request in writing, and, only if honored, would take up to 30 days to get it. I did have a pleasant conversation with a representative from CARCHEX, but he was not able to override the decision of the claims administrator, Assurant, in denying me the ability to receive a copy of the inspector's report. Funny, I thought Assurant works for CARCHEX, not the other way around!
You think the 1 and 2 star reviews with complaints are just grumpy people who are never satisfied? No, pay attention to the negative reviews because they are real, as is mine. CarChex claims inspectors take their dear sweet time to let the repair facility know what is and is not covered. And then they nickel and dime their approval. I'm in for my second major repair since having the policy for 3.5 years now. First was a brake caliper failure causing severe damaged to the rotor. Well, the caliper replacement was covered but not the rotor, because it says so in the coverage documents. But they make no exception when the damaged rotor is BECAUSE of the failed caliper! Now I am waiting 48 hours for the inspectors report to repair an A/C problem with "multiple failures." And according to customer service, it may take an additional 2-3 hours for the inspector's report to be complete and inform the dealership's service department. It is Friday of Labor Day weekend, do you think my vehicle will be completed before the end of the day? Probably not since the estimated labor time according to the mechanic is 8-9 hours. Plus, CarChex will not call you to inform you of the outcome and if they will approve a rental car. YOU have to continually call their "inbound only" customer service to get that information! If the inspector was a qualified mechanic, carrying with him a CarChex approved labor rate resource, he should be able to make the determination on sight, instead of taking pictures, going back to the office and reviewing the repair, with whom ever he reports to, in order to make what appears to me to be a simple decision.
Very friendly and helpful
Still waiting for my official copy of my personal contract to review all the contents as expressed to me by the sales associate via our phone conversation. A "switch" was made to a two year contract to reduce my monthly cost, and in speaking to the sales manager in reviewing the "terms", he mentioned a $200 deductible, which was not mentioned by the associate in the "switch" to the two year contract.
I asked for a change in the two year quote for a $100 deductible.
I simply did a search of the most reliable auto warranties since my current warranty is about to expire. I found, after speaking with reps from three companies, that CarChex offered the best coverage at the last expensive cost. The rep I spoke with, Sara Newton, was very informative, polite, helpful, and professional. The choice was easy after three days of getting quotes.
If the duration of my coverage is as good as the process to obtain coverage, I believe that I will be more than pleased.
I walked right in and got the car I wanted, and no salesman to bother me. I will always want yo buy a car like this. Great price and no crap
The CarChex representative did an excellent job of familiarizing me with the features of the plan that would be best suited for me and my vehicle. I felt very comfortable in dealing with him throughout the whole experience of purchasing a CarChex Platinum Plan.
The best thing is the salesman wasn't pushy, answered my questions + concerns with knowledge.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members