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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Sent 5 contacts for help, all but 2 replied. 2 contacted me that I had not contacted. Had 3 come see the job and interviewed and got quotes. Offered Miriam and her team the job and she agreed. Still waiting to hear from her about when she will be here for the first cleaning?
I needed a last minute sitter for my son and Malia came. She found out he liked volleyball
And making cakes and she did both with him!
We are thrilled! Thank you for taking the time to share this! Please also consider posting a positive review on their account. Doing so not only helps the caregiver but also helps other families as they search for care. You can find directions how to do so on our Help page at https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US, or you can reach out to us for assistance. You can contact us at reviewteam@care.com. Please include REV-025355 when you message.
No one gets back to you.but they sure take your money- do not use this company all they want is there money.calling the bbb
I am very sorry to hear of your frustration! We will be reaching out to you via email. In the meantime, if you need further assistance, please reach out to us at reviewteam@care.com and please include Reference Number REV-025354 when you message.
Out of 3 choices I chose only one showed up for an interview. She was very professional and kept me informed when she needed to change the date
Thank you for your feedback! We're so glad to hear you had a good experience with the caregiver you were in contact with. If you'd like any assistance, please email us directly at reviewteam@care.com with details of your concerns and we'll be happy to help! Please also include Reference Number REV-025352 when you message.
As a new home care agency in McLean VA and around I found the best rated caregivers for my business thank you
We are so happy to see that you are having a good experience using the site! Thank you for taking the time to share!
Our Nanny was hit with influenza so we posted on Care.com hoping to find last minute care. Within a few hours, we were connected with a reliable, energetic sitter that fit our needs. The process was simple and effective.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
Post a job. Hire someone. Hired person comes back to change terms of the agreement. That would not hold up in court
We'd be happy to assist you. For assistance, please reach out to us at reviewteam@care.com. Please include Reference Number REV-025338 when you email or reach out to us via our phone number listed on your credit card statement.
I mentioned I needed to clean on Saturday but after applying for the job they are telling me can't work on the weekends. I can't communicate easily with care. Com or the housekeeper.
We'd be happy to assist you. For assistance, please reach out to us at reviewteam@care.com. Please include Reference Number REV-025332 when you email or reach out to us via our phone number listed on your credit card statement.
Jessica did a great job, was very nice, and took great care of our dog Lola! 5 stars.
Thanks for sharing the love!
Thank you,
Care.com Member Care Team
The service worked exactly as expected. Options for what you need is somewhat limited. Love the suggestions for caregivers.
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Thank you,
Care.com Member Care Team
Made booking a sitter super easy and had great options available. I don't know if this is a new feature but the first available person to accept the job gets hired versus when I previously had the option of choosing. Also, no way to edit hours after posting your job but have to cancel.
Thank you for your feedback! We're so glad to hear you've had a good experience using the site! I just want to take a moment to explain that you are able to choose your caregiver when using the booking feature; when caregivers respond to the booking request, you can choose to confirm the sitter who you’d like to book. Please check out our Help article for how to book a caregiver at https://help.care.com/families/s/article/How-do-I-book-a-babysitter-and-pay-through-Care-com?language=en_US for more details. I'd also like to assure you that you can edit your booking request before it's confirmed, as long as it's more that 6 hours before the booking. We would be happy to assist you with future bookings or with any other questions if you'd like! Please reach out to use at reviewteam@care.com and please include Reference Number REV-025327 when you message.
Care individual communicated OK with our text messaging and would not be able to work for me.
Thank you for your feedback. I'm sorry to hear that you didn't have a positive experience with the site. We like to invite you to email us directly at reviewteam@care.com to share more details about the issues you’ve encountered so we can address them. When you do, please include Reference Number REV-025320 when you message.
Care.com is not user friendly and the help center has been able to provide no help. We had an issue getting the criminal background check to go through, which we had already paid for. I contacted help and they weren't much help. Then, when it finally came through, I tried to open the background check for the sitter and I was getting an error message saying something along the lines of me already opening it so the one time link was expired. Then, I got an email saying that I reported the sitter due to what was on her background check, which I did not do. Help was unable to answer my questions. The one thing they did help with was deactivating my account.
We'd be happy to assist you. For assistance, please reach out to us at reviewteam@care.com. Please include Reference Number REV- 025319 when you email or reach out to us via our phone number listed on your credit card statement.
I was able to book a sitter for my 14-month-old daughter. Although Care.com recommends researching people before you book or let them into your home, they do not provide the individual's last name. Fortunately, the sitter I booked was forthright with that information and I found her lovely. However, not providing the last name or verifying the credentials of the people who apply to your post, it's like applying for a job and not giving your last name. More than a job, we are letting these people into our homes to care for our loved ones, without being able to vet them.
Thank you for your feedback! Safety is our top priority, and as part of our commitment to this, all caregivers on Care.com are screened and have their profiles reviewed. We don't provide our members' last names to protect their privacy and instead allow them to make the decision as to when they feel comfortable sharing this information with a potential employer. When you book a caregiver, please be assured you are able to message them and can begin your vetting process, including asking for their last name. When sending a booking request, we suggest you include a personalized message to start a conversation with potential caregivers, and send your request far enough in advance that you have ample time to prepare and evaluate those who respond. And as always, you can cancel the booking if you feel uncomfortable with a caregiver. We are happy to help if you'd like to discuss further; please reach out to us reviewteam@care.com and please include Reference Number REV-025316 when you message.
Getting the right care for a loved one is hard. Care.com made it so much easier with the exact care I needed for my father. And if I need different care in the future they will help me find someone for that too. Thank you very much.
Thank you so much for taking the time to post this review! We really appreciate it and love to hear this!
This was an easy process when all you need is a few days help. I didn't want to have to always rely on friends and family and finding help gave me a break, too.
We're so thrilled to hear that you have been having a good experience using the site! Thank you for sharing!
I am totally satisfied with the services rendered by Care.com. I will continue to use this site.
We're so glad you have been happy with the site and have been using it successfully! Thank you for letting us know!
Cleaning service was very good. Communication was very good on what was needed.
We're so happy to hear you had a good experience! Thanks so much for taking the time to share this!
Good it was not very informative about the person that I was going to spend 24/7with.
Thank you so much for your feedback! For more information about how to screen a caregiver you're interested in hiring, please check out our Help articles with tips for how to vet caregivers at https://help.care.com/families/s/article/How-do-I-vet-the-confirmed-caregiver-on-a-booking?language=en_US&memberUUID=1c112b04-ceb6-4aad-a029-818302fb6808&memberType=BASIC, and also "https://help.care.com/families/s/article/How-do-I-choose-the-right-caregiver?language=en_US&memberUUID=1c112b04-ceb6-4aad-a029-818302fb6808&memberType=BASIC". Please also don't hesitate to reach out to us for assistance! You can reach us via email at reviewteam@care.com and please include Reference Number REV-025306 in your message.
I posted the job on Care, and within four hours I had arranged a sitter.
We are thrilled to hear this! We're so glad you've had a good experience using the site!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback! If you would like any assistance with your search, please don't hesitate to contact us. You can reach us directly via email at reviewteam@care.com. Please include Reference Number REV-025359 when you message.