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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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I was mislead into believing this was a full kit. Not the case. You have to spend an ADDITIONAL $500 on TOP of the $1200 for the mounting kit. No wiring harness, no mounting brackets what is the point? Would not buy again just for that reason, not worth almost $2000 and the labor in my opinion.
Ordered my bumper once the same bumper for 50$ less. They cancelled my order never gave me a reason and then when i went to re purchase the bumper it was double the cost.
Dear Scott,
We sincerely apologize for the frustration you've experienced with your order. It's disappointing to hear that we were unable to fulfill it as expected. Unfortunately, there was a price error, and due to restrictions, we couldn't sell the item at the lower price. We understand how upsetting this situation is and we are committed to improving our processes to prevent this from happening in the future.
If you have any further questions or concerns, please do not hesitate to reach out to our customer service team for assistance.
Thank you,
Consumer Relations
I didn't read description very well my bad, don't believe the picture.
Dear Rich,
We appreciate your feedback and understand how product images can sometimes be misleading if not paired with a clear description. We’re currently reviewing the listing image to help prevent confusion going forward. Thank you for bringing this to our attention.
If you have any further questions or concerns, feel free to reach out to us at support@carid.com for assistance.
Sincerely,
Consumer Relations
I'm always pleased with the extensive selection of wheels, the customer service experience with the guys from Carid is second to none. The wheels are always properly boxed and arrive in mint condition, thank you guy at Carid for professionalism and knowledge that you furnish your customers!
Ivan, thank you for sharing such thoughtful feedback. We're proud to hear our team’s dedication and careful handling of your wheels made a positive impact—I’ll be sure to pass your kind words along. It’s always a pleasure supporting you with exactly what you need.
Sincerely,
Consumer Relations
I ordered 4 rims with tires and matching lugs. Upon receiving the order, I noticed that I didn't receive my hardware's for installing the tires.(Black lugnuts, 20$) Called car id, and they made sure to ship the hardware as soon as possible, and I received them in the mail a week later. I give 5 stars because they addressed the problem quickly, no questions asked.
Thank you, Nathaniel, for your kind words and understanding. We're glad we could quickly resolve the missing hardware and get everything to you without hassle. It means a lot to us that you took the time to share your positive experience!
Sincerely,
Consumer Relations
The one I received wasn't the rite one however I didn't want to go through the process of sending it back. My parents are in there 80's and my mom's avalanche is a 2010 it fit her truck just rite! However I ordered the dash cover for my 2009 Chevrolet Silverado LS and it didn't fit at all i was told it would be 4-6 weeks before I received it and a week later it was on my porch so maybe they sent the wrong dash cover either way I've never ever had a problem over the years ordering from carid to now! I would like to have the same cover for my 2009 Silverado LS and I will continue to do business with you guys if you don't make it rite then I will never order from you guys again and everyone I know will be informed of how I was done!
Dear Carl,
We’re sorry to hear about your experience and truly appreciate your continued support over the years. It sounds like you may have received the wrong part, and we’d like to look into this further.
Please check your email so we can collect a few details and work toward a resolution.
Sincerely,
Consumer Relations
My headlights came packed securely, my order came rather fast.The headlights was easy to mount & are very clear & bright for night light….
Thank you so much for your kind words, Benz! We’re thrilled to hear your headlights arrived quickly and securely, and that they shine bright for you at night. Your satisfaction means a lot to us, and we appreciate your trust in choosing us for your needs.
Sincerely,
Consumer Relations
Luis, thank you for sharing your positive experience! It’s fantastic to hear that the product exceeded your expectations and was easy to install. Wishing you many great drives with it!
Sincerely,
Consumer Relations
Delivery was delayed multiple times……………………………………………….
Dear Derrall,
We sincerely apologize for the inconvenience. While your order shipped on time, the delivery was impacted by unexpected carrier delays that were outside of our control. Your feedback is important, and we’ve flagged your case internally to continue improving how we communicate and manage delivery expectations.
If you have any further questions or concerns, feel free to reach out to us at support@carid.com for assistance.
Sincerely,
Consumer Relations
Did not my truck and had to cut it to fit. Cheaper than sending it back
Dear Mark,
We’re sorry to hear about your experience. It’s frustrating when a part doesn’t fit as expected, and we understand why modifying it seemed like the easier option. Your feedback has been noted, and we’re reviewing the product details to ensure accuracy.
If you have any further questions or concerns, feel free to reach out to us at support@carid.com for assistance.
Sincerely,
Consumer Relations
Everything was handled well and professionally, not the quickest however
Thank you, Matthew, for taking the time to share your experience. We’re glad to hear that our team handled everything professionally and appreciate your thoughtful feedback about timing—it inspires us to keep improving. Looking forward to serving you again!
Sincerely,
Consumer Relations
Excellent product; fast shipping. The sideboards look great. Would definitely order from this company again.
Donna, your awesome feedback about the Explorer sideboards truly made our day! We’re thrilled they arrived quickly and look fantastic on your ride. Can’t wait to help out with your next great find!
Sincerely,
Consumer Relations
Happy with how easy it was to get it purchased with Affirm! I will definitely keep using them in the future for all of my wheels tires and car needs
Thanks so much for sharing your awesome experience with Affirm, Kenneth! We’re thrilled to hear how smooth everything went and can’t wait to help out with all your future wheels, tires, and more. We truly appreciate your support!
Sincerely,
Consumer Relations
I paid extra to have it delivered 3-7 days. Maybe when you received it leaving not enough time. If I was to place blame, I would blame the seller. But nonetheless disappointing.
Dear Tom,
We sincerely apologize for the inconvenience caused by the delivery delay. Our records show the order shipped on time, but carrier-related issues such as weather conditions and a barcode error extended the transit time. While these delays were beyond our control, we truly value your feedback and are reviewing how we communicate such situations more clearly. Thank you for bringing this to our attention.
Sincerely,
Consumer Relations
Replacement had been a nightmare due to having too many different agents on the same ticket. One is giving me accurate info, another one is saying they aren't receiving the information that they asked from me, and another is telling me my order is finally processed after giving me a brain aneurysm from having to resend everything all over again; that I sent them in the beginning!
Dear Jacques,
We’re sorry to hear about your experience. We understand how frustrating it must have been to resend the same information multiple times while receiving conflicting updates. Your feedback highlights the need for more streamlined communication, and we’ve noted this internally to help improve the claims process.
If you have any further questions or concerns, feel free to reach out to us at support@carid.com for assistance.
Sincerely,
Consumer Relations
Thank you for this great customer service support. Thank you for keeping the prices affordable for customers
Dear Juan,
Hi Juan, thank you so much for your kind words! We’re committed to providing great products and support while keeping prices affordable, so it’s wonderful to hear that our efforts are making a difference for you. We truly appreciate your support!
Sincerely,
Consumer Relations
It was good, no trouble with my order and easy to place a order, and also to track it too.
Samuel, thank you for sharing your experience! We're happy to hear the ordering and tracking process was seamless for you – your trust means a lot to us. We look forward to helping with any future needs you have.
Sincerely,
Consumer Relations
Ordered 2 transmission pan gasket and filter kits on 7/11/2025. I think I received it on Monday 7/14. I opened them on 7/24 to install one of the filters, and one of the gaskets on my 1953 Ford. Filter looked just like mine but the inlet and outlet holes did not line up with tubes in transmission.The stamped metal plate of new filter was 1/4 inch longer than the old filter.New filter measured 6.250 the old filter measured 6.00 in. The car has been driven less than 2,000 miles since old filter was put on in approx. 1990.My order number was **************
Dear Thomas,
We’re sorry to hear about your experience. We understand how frustrating it is to receive a part that appears correct but doesn't fit due to small manufacturing differences. Some replacement filters may vary slightly in design depending on the manufacturer. We’ve sent you an email to help resolve this.
Please check your email for further details, and feel free to reach out if you have any further questions or concerns.
Sincerely,
Consumer Relations
None at this time €$€€%%%%٪%%%٪٪٪%%٪:::::%%%%%٪^%%٪%%%%%^^^^^^^^^^^^^^^
Hi Gregory, thank you so much for taking the time to share your positive thoughts! We're thrilled to hear you're happy with your experience, and we truly appreciate your support. Looking forward to serving you again soon!
Sincerely,
Consumer Relations
Perfect fit. Only no clips to attach it. Other than that perfect thank you
Thank you for the wonderful feedback, David! We’re glad to hear the fit was perfect and appreciate you bringing the clip detail to our attention—please Reach out anytime if you need assistance sourcing any additional parts. We look forward to helping you with your future auto needs!
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nick,
We’re sorry to hear about the confusion regarding what was included in your order. While the product page does note that mounting brackets are sold separately, we understand how that detail could be missed. Return documents were sent to you on 7/23, and you're welcome to return the item if it doesn't meet your needs.
Your feedback has been shared with our team to help improve listing clarity.
If you have any further questions or concerns, feel free to reach out to us at support@carid.com for assistance.
Sincerely,
Consumer Relations