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Changelly Reviews Summary
Changelly has been flagged for suspicious review activity. Many of the reviews look fake and are currently being investigated or have been removed.
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Hello! When I have extra cash, I like to invest in cryptocurrencies. And I normally do it via Changelly, which allows me to purchase crypto coins with my debit card and apple pay (!). Coins are normally delivered in about 15 minutes (if there is no traffic on the blockchain). The customer service is prompt, and the costs are reasonable. There haven't been any problems with the exchanger.
It wasn't easy to find an exchange that would have such a functional mobile app. Changelly turned out to be just such an exchange. The app runs smoothly. I did not notice any bugs for five months of use, but it's very comfortable to communicate with support if you have questions.
Hello! We are happy to hear it!
Horror! My broadcast came in 35 minutes. I'll give you 1 star! I recently changed bitcoin to ether and my transaction was processed for 35 minutes. This is very much and unpleasant for me!
Hello! Usually our transactions proceed in 5-30 minutes, but sometimes sadly it can be slightly increased. Sorry
Terrible exchanger, I lost my money in your service, how many more people will you fool? Apparently the service scam
Hello! We would like to here more about your experience and try to resolve it. Please contact our support team via live chat feature on the main page of our website. It is the quickest way to troubleshoot your issue
Bad review for what you did by doing such actions is not good
I hope this mess will be covered no no no
We apologize for any inconveniences we may have caused you. These situations are taken very seriously by us, and we'd like to look into your scenario. Please contact us via the live chat feature on our website; we'd like to look into the situation.
Steal my money! Let people know the truth!
Max repost info about this scammer.
Until you will not unblock OUR funds we will continue to tell the truth
Hello, Victor!
We apologise for any inconveniences we may have caused you. Such situations are taken very seriously by us, and we'd like to look into your situation. Please email us at support@changelly.com, as we'd like to look into the situation.
Thank you!
Passed registration on the site and replenished the balance with 0.0007 ETH to exchange for BTC, the balance was debited from the account, but there is no funds in the account in BTC. I wrote to the support, they have not answered for 2 days already. Most likely again I fell for a scam project
Hello Josheph! We are sorry for the lack of response. Our support team is a little bit overwhelmed. But the quickest way to contact our team now would be live chat on our website (desktop version)
Agafon is scum me, just help me solve this question! He asked me my wallet key ( 12 words) and i told it him and then my money dissapear!
Selective scammer for sure, they steal your money by sending errors. Cost me around 4 bts. Money never came back. Dont use this...
We are still disappointed when a Changelly consumer has a bad experience. We apologise for any inconveniences we may have caused you. Such situations are taken very seriously by us, and we'd like to look into your situation. Please email us at support@changelly.com, as we'd like to look into the situation. The security of our clients' properties is paramount to us.
This exchanger deceived me for a large amount of money, guys, do not give your money to these scammers, you will lose your money, scam.
Hello, Tyler! When a Changelly user has a bad experience, we are always saddened. We are sorry for the troubles that were supposedly caused to you. We take such cases very seriously and would like to have a look at your situation. Please contact us via support@changelly.com, we would like to investigate the reasons behind this. The safety of our client's assets is top-priority for u
I bought a cryptocurrency in this crypto exchanger and it didn't send me a message, scammers. Awful interface, terrible technical support, I do not advise you to exchange cryptocurrency here.
Hello, Artem! We are still disappointed if a Changelly consumer has a negative experience. We apologise for any inconveniences you might have experienced. These situations are taken very seriously by us, and we'd like to investigate the condition. Please email us at support@changelly.com if you have any questions; we'd like to look into the situation. For us, the protection of our clients' investments is paramount
Don't be fooled by this scam. Almost all my money is stolen because of Changelly! There are many of us, we must be heard!
We are still saddened if a Changelly consumer has a bad experience. We apologise for any inconveniences you might have experienced. These situations are taken very seriously by us, and we'd like to investigate the condition. Please email us at support@changelly.com if you have any questions; we'd like to look into the situation. For us, the protection of our clients' investments is paramount.
Для пробы решил обменять не сразу 5 ETH, а только 0.2 ETH прошло более суток, а я так и не увидел ничего
Мы по-прежнему огорчены, если у потребителя Changelly будет плохой опыт. Приносим извинения за возможные неудобства. Мы очень серьезно относимся к этим ситуациям, и мы хотели бы исследовать их состояние. Если у вас есть вопросы, напишите нам по адресу support@changelly.com; мы хотели бы разобраться в ситуации. Для нас защита инвестиций наших клиентов имеет первостепенное значение.
(Переведено с помощью Google Translate)
Changelly offer a 5-30min transaction window, but after over 5 hours (and a failed additional ETA timeline) cannot give me an ETA. Support speaks in half-truths, blaming Binance and others, rather than actually resolving issues. Think twice about using their service!
Hello! We're sorry to hear about your experience with our service. It seems that it ADA related transaction. At that time we and our exchanging partners were experiencing delays in executing ADA transaction. We apologize for that again. If you still need an assistance, please contact our support team via support@changelly.com mail they'll help you out!
Waited 12 hours for my coin to be "exchange" end of twelve hours... it said failed. Coin was taken out of my account. Been over a day and I haven't received a refund. So. In a bull market you take 12 hours to exchange and then fail. Meanwhile, I haven't received my coin back. Literal thieves. Stay far away. I lost. 1 BTC Will be filing a lawsuit if I don't get back
Hello! We're sorry to hear about your transaction. It seems it was made during the hype around DOGE. We wrote an article where we explained everything about the problems we were experiencing at that moment.
https://changelly.com/blog/doge-bullrun-changelly/
If you still didn't receive your funds, please contact our support team via support@changelly.com mail they'll help you out!
I get a error in my transaction but they solved it very fast.
Great support team! Good experience and good service.
I will repeat for sure.
Thank you for your honest review!
The support system is on top. I've got some issues during the transaction, but support helped me immediately, and now everything's ok with my transaction. Thank you for providing a great service.
Thank you for your feedback! Keep using Changelly :)
Selective scammer for sure, they confiscated a small amount of bitcoin and blamed it on user error - stating ill be refunded in 20 days, stay away at all costs
Hello!
We're sorry to hear about your experience with our service.
Changelly does not provide custodial services, which means, we do not store your crypto assets on deposits and balances.
According to our support team, you'll be refunded within 20 working days.
Also, according to our Terms of Use (https://changelly.com/terms-of-use) Changelly cannot guarantee the execution of a Fixed exchange rate transaction in some cases, including, but not limited to the following ones:
User sent crypto assets to a previously used one-time address that had been generated for a Fixed exchange rate transaction or a Floating exchange rate transaction. All Fixed exchange rate option addresses are non-reusable.
In these cases, the crypto assets that user wants to exchange via Fixed exchange rate option will be refunded, if at all possible, less all applicable fees.
I like this exchange because it does not require detailed registration for swaps. The process itself is pretty simple and straightforward. My recent swap was a good example of this.
I exchanged 0.2 BTC to 5.******* ETH using a floating rate. Yes, I got a little less than I hoped, but these are the features of the floating rate. Honestly, I didn't stand with a stopwatch and measure how long the transaction took, but it felt like it didn't take much time. By the way, the commission was very small. Only 0.25%
To summarize, this is a very good option for swaps, for various reasons. I would recommend this exchange
Thank you for choosing Changelly!
It's good to have a reliable place where you can exchange your BTC for many different currencies. For example, I recently swapped BTC to DAI at a good rate.
A couple of times I contacted technical support, and I can say that the guys are pretty good at what they do. So I can recommend this exchange for use, especially if you need a place where there are many coins to exchange.
We're happy to hear that you like our service. Keep using Changelly!
From the business
Changelly is an intuitive platform for fast crypto exchanges, trusted by 3M users. Buy and exchange BTC, ETH, and 500+ altcoins on the go. Being a full-featured exchange platform, Changelly offers its customers numerous useful functions and even more. Founded in 2015, Changelly is a non-custodial instant cryptocurrency exchange platform, which means you don’t need to entrust us with your money or create an account for any transaction.
Changelly offers its API and a customizable payment widget for any crypto service that wishes to increase its turnover. The exchange provides its Affiliate program with a quite appealing revenue share mechanism. Changelly is a partner with Jaxx, Coinmarketcap, Coinomi, Ledger, Exodus and other prominent companies.
We offer you an intuitive interface, the best exchange rates and secure transactions. We aspire to establish mutual trust with our clients; thereof we don’t have any hidden or unreasonable fees. We always charge only 0.5% fee and t...
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