business logo of Chico's
chicos.com
casual, classic, swimwear womenAge 26-45, 46-60, 60+
Write a Review

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

About the business


chicos.com
+1 888-855-4986
USA
Chico's is part of Sycamore Partners
Clothing item from Chico'sFashion apparel by Chico'sMerchandise from Chico's clothing lineChico's fashion product

Business Highlights

General

Parent Company: Sycamore Partners
Target Gender: women
Target Age Group: 26-45, 46-60, 60+

Shipping

Shipping Cost: $8.95
Free Shipping: sometimes
Free Shipping Detail: for orders over $100

Returns

Return Policy: not free
Return Instructions: must be in its original condition, with original tickets attached, unworn and unwashed, or merchandise must be defective
Return Cost: $7 handling fee

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, classic, swimwear
Body Fit: regular, tall, petite & short, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL)

Customer Service

Support Channels: chat, phone, email
Support Phone: +1 888-855-4986
Support Email: customerservice@chicos.com

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: TopCashback, Rakuten, Active Junky, Mr. Rebates

How would you rate Chico's?
grey star
grey star
grey star
grey star
grey star

Chico's Reviews Summary

Chico's has a rating of 2.1 stars from 133 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Chico's most frequently mention customer service, credit card and poor quality. Chico's ranks 1688th among Women's Clothing sites.

service
51
value
48
shipping
35
returns
33
quality
42

We monitor reviews for authenticity

Alabama
195 reviews
363 helpful votes
Follow Jennifer H.
Unfollow Jennifer H.
Share Review
Report Review

Very nice
November 28, 2018

I do love this site. They have nice clothing for everyone. I love the jewelry and the shoes. I would recommend their services to others.

Date of experience: November 27, 2018
Virginia
4 reviews
17 helpful votes
Follow Anonyme R.
Unfollow Anonyme R.
Share Review
Report Review

Sales or No Sale
June 16, 2018

There have been the same tops on sale on their website for quite a long time. But recently received postcard offering 40% off entire purchase. Great? NO. They removed the sale items and marked them retail price to absorb their 40% sales postcard. Nasty company. Their outlet stores in Orlando carry old merchandise that has been there for at least 2 years. There are only a couple of their retail stores in the Orlando area and 2 of them have very nasty sales people who disappear and do not help you. The are always out of sizes. I would not be caught dead in some of their selections. They make you look older than you are! Horrible! The President, Ms Broader, needs help to get these stores rolling. Horrible!

Date of experience: June 16, 2018
Florida
3 reviews
6 helpful votes
Follow Barbara F.
Unfollow Barbara F.
Share Review
Report Review

I've always loved Chico's for their quality, stylish, different type clothing and accessories. Youo can always count on them to be ahead of the game in fashion. AND, you won't always see the same type clothing wherever you go

Date of experience: April 17, 2018
Connecticut
6 reviews
39 helpful votes
Follow M G.
Unfollow M G.
Share Review
Report Review

This company provides very stylish clothing to the "older" group of women who don't want to succumb to old lady clothing. They have great sales and that is when I do my shopping.

Date of experience: October 23, 2017
Texas
3 reviews
8 helpful votes
Follow Ro A.
Unfollow Ro A.
Share Review
Report Review

Beware of the quality of merchandise at Chicos! I don't know about you but I expect clothing to last past 60 days.
I purchased "the so slimming girl friend ankle pant in a size 0.5. I had another pair in a different color that I had purchased previously and recently I had to keep pulling them up as they were sliding down. Assuming I must have had bought a size 1.0.
To my surprise the ones I bought previously were a 0.5.
I checked the waist band against the new pair and the waist was now 2 inches bigger. Originally they fit.
I took it back to the store in Houston Tx and the manager did agree they had stretched but because it was past 60 days would not alter or refund. Obviously I had to return the pair I just purchased as I do not buy close to only wear 60 days. I emailed Chicos & no one bothered to respond.

Date of experience: April 8, 2017
Singapore
28 reviews
87 helpful votes
Follow Goh M.
Unfollow Goh M.
Share Review
Report Review

The photos on the site seem to be overly-enhanced since I tend to get products with colour differing prominently from that in the photos. The quality of products seems varied too, although they seem to be quite good on the whole.
Shipping is REALLY slow! And their product specifications are scanty.
Maybe I'll still visit Chico's since I quite like their products. Prices also seem to fluctuate based on reviews given...

Date of experience: February 9, 2017
Wisconsin
6 reviews
20 helpful votes
Follow Susi B.
Unfollow Susi B.
Share Review
Report Review

Their quality is high, but they are quite slow on delivering the goods.

Date of experience: August 22, 2016
Wisconsin
4 reviews
8 helpful votes
Follow Victoria D.
Unfollow Victoria D.
Share Review
Report Review

Great site for a colorful wardrobe! Definitely read the reviews when posted; I've saved time and effort with reading others' experiences with item being sized too large or small. They always seem to have some sort of discount/promo code - Google until you find a good one! Be SURE to search their Clearance section online - a lot of it is really good stuff, sometimes just in non-popular sizes.

Date of experience: April 18, 2016
Virginia
6 reviews
3 helpful votes
Follow Liz B.
Unfollow Liz B.
Share Review
Report Review

Love these clothes!
March 28, 2016

I love Chico's, and wish I could afford lots more of their clothes!

Date of experience: March 28, 2016
New Jersey
20 reviews
116 helpful votes
Follow Anna B.
Unfollow Anna B.
Share Review
Report Review

Their clothes look great on their site and their sizing chart is very accurate, but the actual articles of clothing are made from very thin, cheap fabrics.

I've tried ordering many things from them and it seems like a few years ago I kept my purchases. But this year I've had bad luck, sending things back without even trying them on because the material was so thin, sometimes semiopaque, and often the patterns looked cheaply printed compared to the online version.

Date of experience: October 29, 2015