All my clothes are from Chico's. I just bought a top and it has a hole (front and centre). Chico's won't exchange because it's been washed. I have never had this problem before,. Very disappointing.

Over the past 6 months I have purchased several items at full price and have found that within days Chicos online has them on sale. This has happened on 3 separate occasions. When I've gone back to the store for an adjustment, I am denied with the explanation " Chicos online has different sales". Really? For the same merchandise? At that point I've returned the merchandise and ordered it online. Why would the stores not do a price adjustment rather than accept the return of all the merchandise? The online business will put the stores out of business. Terrible policy. Would hesitate to shop there again, as I have no confidence in their prices. Very disappointing.

So I shopped at the Chico's in Trenholm Plaza, Columbia SC and bought $400 worth of merchandise Saturday. Customer service was great. They have lots of pretty clothes this season. I have to return two items for different sizing so I returned on Tuesday. I drive 45 minutes and after trying on more clothes, I needed to use the restroom and was told that I could not So you can walk all around the store without a mask, touch multiple merchandise, use the dressing room, but not the restroom facilities. I am seriously thinking of returning all the merchandise I purchased just on principle!

I've been a very satisfied Chico customer for decades! Clothes are quality snd fit well and ideal for "older" women: stylish, classy not too "young" or "old" looking. I love the Traveler line as itvis absolutely perfect for travel!

Received 2 of their standard tank tops from my daughter as a gift. I decided these were not my colors and just wanted to exchange for a different color. They would not allow me to exchange them for a different color, even with tags attached, but no receipt. They said they needed the phone number they were purchased under (I think they had the wrong number for my daughter in their system because they could not find it). So, no exchange. This is crazy. Lost my business for ever!

Chicos store at our mall closed which was really good the manager was a beast, very rude when you returned a item. Now Chicos have poor quality fabric at a high price. Your head have gotten to big, no more sales 20% or 40% off. Too much print patterns all over the place, we don't need a large Eagle print across our chest. Botton line your clothes seem very cheap now so I carefully look at the item to see what it's made out of and if it will hold up from a couple washings before buying. Chicos please bring back sales again … don't out price yourself every top now cost $99 when they do send you a coupon which is rarely it used to be $20 off $100 so you will have to spend way over a hundred to use the coupon. We customers are watching you Chicos.

As I am writing this I now have been on hold for over 2 hours waiting for a customer service agent to answer. I'm beginning to wonder if the department even exists. I've been ordering online for years. I've placed my last order. This is ridiculous.

I returned some items for exchange because I had used a discount code and didn't want to pay full price for the replacement items. Despite clear instructions on the return form allowing exchanges, and fully complying with those instructions, refunds were issued instead of exchange. Multiple emails have gone unanswered. I finally just ordered the replacement items again because despite the problems, the clothes are cute.

I really appreciate the rapid and completely satisfactory service by Carolyn at Arlington Highlands Chico's in Arlington Texas. She helped me find several items in appropriate sizes just a few hours before my holiday, and I had so little time to spare. She was so pleasant and helpful through out my shopping experience!

Recently, Chico's has switched to USPS for their Roadrunner orders, resulting in items
being lost. When contacted about this problem, Chico's customer service simply DOES NOT CARE! This means that you DO NOT RECEIVE the item but they have CHARGED YOUR CREDIT CARD ANYWAY. There is no way to figure out what happened to your shipment. And you must wait a month to get a refund for items that were never shipped or delivered. I simply cannot take that sort of frustration or risk, with my money tied up for nothing! So I say to Chico's: "BYEBYE!"

They used to care about customers. Now they just push sales and things that are out of stock or never reach you after you order and pay for them! Can't get anyone on phone email or chat! I ordered in Jun 2022 will not reveal my name or order number but it is real. 4 items, over 100 $.

I wanted to drop a note about the service I received last Friday. My daughter and I stopped in to check what is on the racks and wanted to cash in a gift card. My usual helper is a Russian lady - while she may be pushy, she always remembers my preferences and size. Unfortunately, she was not in at that time. I am not sure if the lady who seemed to rule and owned the store - checked my points. The first time she ran my debit card, it was rejected. I double-checked with my bank and resolved any issue that was preventing the transaction. The next 10 minutes were spent while we tried to show her the validity of the transaction and availability of the funds - I guess because we were close to her closing time, she was not interested. She was demeaning to both of us and to the other lady who worked in the store. I don't care what her position is. Although my bank account was credited and the transaction was reversed - her salesmanship has simply confirmed that I need to shop when Vera is working or just take my business to another location. And the entire My Closet: Don't get me started on that mess! I don't know who's closet that is - But I have proof of my past purchases and it is none of that garbage. SAD! My review dates 12/21/18 still apply- So... They do not care and after almost 4 years - I should have stuck to my original decision and go somewhere else.

What is with all the sleeveless golf shirts this season? I absolutely loved your past golf shirts and own most of them. Not this year. My purchases are down overall this year at Chico's. Not liking the styles!

I ordered a dress from Chico's on 5/9 to wear to my son's graduation on 5/22, and I paid $17.95 for expedited shipping. The email order confirmation said the ETA was 5/12. On 5/16 I started trying to track the dress. The "Order Status" link on the website didn't work, the live chat didn't work, and when I called, I waited 20 mins before hanging up. I finally made contact with a rep later that day, and she was very rude. When she realized that I was calling with a tracking issue, she interrupted me and said, "Just stop. Just stop. I have no control over shipping issues. We are shipping 3-5 days behind and that's not my fault." I was very polite and told her that, while I realized it wasn't her fault, I would appreciate her help tracking the dress. She couldn't find that the dress had been shipped, so she couldn't tell me when I would receive it. Again, definitely not her fault, but seriously? When she realized that I was being polite and not blaming or harassing her for the shipping issues, she apologized for her initial behavior and refunded my expedited shipping fee. I went to my son's graduation without the dress (which will be immediately returned upon receipt), with no knowledge of its whereabouts, and with no intentions of ever shopping Chico's again. Today is 5/26. The dress is MIA, the live chat still doesn't work, the "Order Status" link still doesn't work, and I'm definitely not dealing with their customer service reps again via telephone. Also - I tried to leave a review on their website, and they refused to publish it because they said it went against their guidelines; it was very similar in tone to this one. I'd love to know how many negative reviews go unpublished. This is possibly the worst online transaction I've ever experienced.

I was in Chico's, Northlake Mall, Charlotte, NC 5/11/2022 and I must say, Jill & Ann helped me tremendously! It was morning on a week day and the store wasn't very busy yet so I felt as though I had them both to myself. I tried on several long dresses, some in both a 1 & 2 and decided most often, I need a 1. They were both very honest, which I really appreciated! When something is too tight or too loose, I want to know it. I ended up purchasing a pair of navy crop pants, which I needed desperately. I'm a Chico's girl so based on the friendliness and honesty of Jill & Ann, I will return to this store in the future & tell my friends about them.

I love Chicos clothes! But I ordered 3 items online April 20th and did the free 2 day shipping and I haven't gotten them yet. I needed them for an event on the 29th and sadly I had to go to to a different store to find something else. Don't think I will be ordering on there website ever again.

I visited the Andover store knowing exactly what I wanted, unfortunately my size was sold out. The two consultants were willing to contact a local Chico's to see if they had my size. Luckily the Burlington store did. I was greeted by Nancy Grace who was extremely friendly and asked if I needed anything else as so many beautiful Spring items just arrived. Between the two of us, we successfully added a few more interchangeable outfits. Great quality, colors and fit. Thank you.

My local Chico's, now gone, was a good place to shop. Chico's online is a disaster: no one answers the phone; no one answers emails; no live person on chat. They will cheat you every time and take a month to refund your payment. I should have read the other reviews first. I have shopped at Chico's online for the final time. Believe me.

I have noticed that holes appear in fabric after 2-3 washes, I like the styles but I purchased two shirts in January 2022 and Feb 21 2022 when I put the new shirt on after washing it already has holes in them. I am still wearing stuff I bought 10 years ago but their new items should be considered disposable wear once and throw away