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CitizenShipper has a rating of 3.3 stars from 1,069 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CitizenShipper most frequently mention great experience, pet transport and fur baby. CitizenShipper ranks 5th among Mail Forwarding sites.
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Citizen shipper is a great way to find good pet transportation companies like purrrfect transport. Brian was amazing and there are no complaints from me. There are good people out there and I'm just so appreciative.
Debbie delivered my dog on time, happy, and for the price agreed upon. She kept me updated with pictures and texts. I was thrilled with her service, and it was citizen shipper that provided me with multiple quotes and drivers to chose from.
I needed to find someone to take my huge Alaskan malamute 10 hours away to his new home. I posted on the site and immediately had numerous offers to get him there. Great, easy to use site with reliable drivers. He is in his new home and I couldn't be happier!
Do not sign up with them they will charge your card repeatedly and when you finally do get them to answer they will say they will not refund any charges.
I had no idea where to find a shipper for my dog across the US. I posted an ad and within minutes had shippers responding. I found a great shipper and had her within two days. I had several shippers to pick from and went with who I felt the most comfortable with.
The shipper was very professional and sent me updates and pictures all along the way so I felt comfortable with him having my dog.
I liked that background and insurance checks had been done already as well as ID checks. You just never know these days.
My dog arrived happy and healthy and you could tell she was well taken care of.
I would not hesitate to use them again. I am glad for how easy the service was tp use
I am thrilled that I found CitizenShipper for my dog's transport from the Washington D. C. area to New York City. Due to unforeseen circumstances, I needed the service to be completed relatively quickly and filling out the necessary information to get a quote took just a few minutes. From there, I began receiving quotes almost immediately and was able to choose from 6 or 7 bidders within half an hour. The platform made it easy to learn more about the bidders and read helpful reviews, then once I'd chosen the transport provider we were able to keep in contact via CitizenShipper direct messaging. It was my first time using a platform for a service like this, and I can't recommend this site enough. It was incredibly efficient and convenient.
It was a fantastic experience from booking, pick up and delivery. Received many quotes immediately, was able to make an informed decision with the bidders information, reviews. I definitely will use this company again if needed
I was connected with the best transporter ever, Gina was beyond amazing. The process was so easy and simple. Thank you citizenshippers
I got tons of offers in the first few min and the driver showed up on time and took my boat to the dealer location on time. Will user again
This was my first time using CitizenShipper, and the transport company came through as true professionals when they brought my pup from Tucson to Portland. Thumbs up all around--a very good experience.
Easy to navigate and has trusted drivers available to use. Will use again in the future if needed for sure
Great experience! Had never heard of Citizen Shipper before but it was super easy to use, and I found an excellent person to transport the family dog across the country.
Only thing I would note is that the fee Citizen Shipper charges (in my case $150) wasn't obvious until I had already selected a shipper. I thought the fee was fair but would have appreciated it being made clear sooner in the process.
Citizen Shipper connected me with a wonderful woman who transported my dog 760 miles. She sent many photos and gave me a link to track my dog in real time. I am happy with the service.
I Citizen-shipper to send a puppy to a client who had a certain budget. Citizen shipper has been contacting me for ages trying to get my business as a breeder first promising to waive their fee for the first time (this was the first lie) saying that in the reply email to Kristen Stewart she would waive the first service fee with no response. I messaged another person at Citizen Shipper…no response. I went ahead and booked with a company for travel who had really excellent reviews and I trusted to take my puppy on its journey to the new owner. She contacted me after a week apologizing profusely that she was double booked so I explained that unfortunately I would have to have someone else a family member drop off the puppy. I requested that they cancel the booking which it stated in a text to me and on the website email. I have now sent about 20 emails requesting a refund. I have submitted the emails and text messages to receive a email saying I can have another shipper (which I didn't want) I stated right on the website it states 100% guarantee shipment or your money back (another lie). Buyer beware this is very unethical and I'm glad I found out now so I will never use your company again!
Dear Ann, thank you for sharing your feedback. I’m so sorry to hear you had a frustrating experience, and I appreciate you bringing this issue to our attention.
We always strive to facilitate a positive and memorable transport, and unfortunately we fell short this time. We care deeply about our customers and their beloved pets. We believe our marketplace provides exceptional value through our stringent background checks, driver-matching services, access to 24/7 televet care and the $1,000 pet protection coverage that we offer for every transport.
Again, I apologize that your experience with CitizenShipper didn’t meet your expectations. We take all feedback very seriously, and we’re committed to constantly improving our support and services for our customers.
Please email support@citizenshipper.com if I can be of further assistance.
So glad I found this company. I had no idea how easy it would be finding a reliable person to transport my dog. I plan to use this service again as needed.
Provided exactly what I needed at a great price! Transporter was communicative and caring, and the whole process was easy!
I needed and adult 80 lbs dog shipped. I entered the information requested and within minutes I started to get quotes. The entire process was quick and simple. All the drivers are background checked and you can see from their profiles how many shipments they have completed and what other people had to say about them. Very good business to work with and will be happy to work with them again.
Citizenshipper is easy to use and convenient. I was able to post and find a wonderful, peer reviewed and background checked transporter to assist me with bringing my new puppy home. I was given a coupon code to use to make the booking fee more affordable. Posting was easy with drop down menus that specified what breed of dog I was having shipped and her weight, I was able to communicate with more than one transporter before making a decision and was presented with a multitude of price ranges and service types.
There are no words to describe how WONDERFUL my experience with P. E. T. S. was! I was in a bind after my sister suddenly passed away and needed to get her blind, 14-year old dachsund, Dodger, across the country. Debbie came to the rescue and took such good care of Dodger. She communicated with me along the way and sent pictures of Dodger enjoying his cross-country trip. Not only did Debbie do an amazing job, she became my new friend and even gave my father a much-needed hug when she arrived with Dodger. If you want someone professional, caring and just plain amazing, choose Debbie and P. E. T. S.
Answer: Teresa, thank you for your question! As a shipping customer, besides the payment for the quote provided by the driver using our website, you are due a small booking fee which depends and fluctuates based on the bid. To learn more about how fees work, please visit out help center article -https://citizenshipper.zendesk.com/hc/en-us/articles/202363429-How-much-does-it-cost-to-use-CitizenShipper-
Answer: The driver directly you just pay the booking fee to the site when you accept the bid.
Answer: You should be able to google them and find reviews, meanwhile when you click on their business information it tells you if they are certified and verified that is all you really need and then there are reviews posted their along with their star rating and how many transports they have completed.
Answer: Hi Derri, if that company is listed on our site and has done deliveries, they may have reviews from previous customers.
Answer: Hi Elizabeth, we sure can transport birds. Just go to www.citizenshipper.com and list your posting with the location, the type of bird, and the dates you need to transport. You will then receive bids from drivers and can communicate with any of them until you find the one you want.
Answer: My booking fee was US$79 and did not get my US$25 rebate as promised in an email from CitizenShippers. Booking fee far to high
From would-be pet owners, to people moving across the country, pet owners are often presented with a difficult problem to solve when they need to transport their pet. How do you transport a living creature who you’ve developed a bond with safely and reliably?
Citizenshipper is a marketplace that looks to delight its customers by providing them with a convenient and safe way to connect with experienced pet transportation professionals. We are driven by desire to create magical moments for pet owners by uniting them with their pets quickly, safely and reliably anywhere in the US, while creating job opportunities for drivers.
If you have something to ship, list a transportation job, get bids and then choose your transporter. If you would like to become a transporter, create a profile, get your account verified, find matching shipments, and get on the road. For more information about becoming a transporter, roll on over to our CitizenDriver driver page. Whichever option you choose,...
Dear JC, I apologize for the frustration you experienced with repeated charges on your account. This is not the level of service we strive to provide and I understand how concerning it can be.
We take all customer complaints seriously and I would like to assist in resolving this matter. Our team is committed to providing exceptional value through our driver-matching services, background checks, 24/7 televet care and pet protection coverage, and it's concerning to hear that we fell short in your case.
Can you please email support@citizenshipper.com with the details of the charges in question? Our team would be more than happy to look into this for you and assist in resolving any issue.
Again, I apologize for the inconvenience and frustration you experienced. We take all feedback seriously and are always looking for ways to improve our support and services for our customers.