City BeautyReviews 1,367

I could have written the exact same complaint "Beware of their upselling tactics". If the risk of ruining their reputation is worth $34.99, what does that say about them? Exactly feel the same way, it was switch and bait and very very misleading. WHY would I order one at full price then two more at a sales price. That was the choice I thought I had. Now I am told I have to take both packages to the post office the same day it was delivered - hello, I work, in order to get a full refund. The hassle is on me to correct for their misleading sales tactics. Too bad since their product is amazing. But I don't do business this way or appreciate being misled. Looks like it's been going on a while since I noticed Melinda R.'s complaint is from July of last year. Pathetic.

I ordered a tube of their lip plumper. It is pricey. Has a guarantee, so thought I would try it. When I was placing my order, a popup came up and said instead of ordering one, get two for less than the price of two with no shipping charge. I did. Guess what? Instead of just getting the two that came up, they sent me three and still charged me for shipping on the initial single tube I ordered. I called and complained about their tactics and was told well, basically too bad. If I don't want all of them, I can send them back. So now, instead of spending 35.00 for one, or 50.00 for two with no shipping, I have 89.00 worth of this stuff. 50.00 was more than I wanted to spend but was the better deal. Most other websites send you what they promote. In fact, I cannot think of another website I have ordered from that uses these tactics. Beware of the rip off and they are not really interested in promoting goodwill to their clients. If someone actually gives a darn at this company, I will update you all. Thanks!