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City BeautyReviews 1,367

3.6

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City Beauty Reviews Summary

The company, City Beauty, has garnered mixed feedback regarding its products and customer service. On the positive side, many customers report effective results from various skincare items, noting improvements in skin texture and appearance. However, significant concerns arise around customer service, particularly regarding communication issues, delayed shipping, and difficulties with returns. Some customers express frustration over billing practices and lack of timely support. Overall, while the product quality is often praised, the company must address its customer service shortcomings to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
121
value
133
shipping
135
returns
53
quality
131

We monitor reviews for authenticity

Kansas
2 reviews
7 helpful votes
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Tricky website
October 10, 2023

I decided to try City Lips. With shipping and sales tax it was $45 and some change. When I took the next step to fill in my information and purchase the one tube of, there was an offer available to purchase two tubes for $54 and something, free shipping, so I chose that. I immediately got two text messages from my bank. Apparently, the only way you can get the two tube deal, is to buy the one tube, individually, with shipping added to it. It wasn't easy, but I finally got the whole thing canceled. I think, because I'm still waiting for my refund. Buyer beware!

Date of experience: October 10, 2023
Matilda H. City Beauty Rep
over a year old

We're sorry to hear this! We always want you to love the product, but understand not every product may work for everyone. Our customer support team has sent over tips on how to get the best results using City Lips via email.

Texas
1 review
5 helpful votes
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No plumping
August 30, 2023

The plumping lip gloss is nothing more than an overpriced lip gloss. Save your money, ripoff at $35 plus $6.99 shipping. Only return option is to pay for return yourself.

Date of experience: August 30, 2023
Matilda H. City Beauty Rep
over a year old

Hi Donna - we're sorry we did not meet your expectations. Please provide your email address used to place your order so a customer service expert can contact you and help improve your experience.

Canada
1 review
0 helpful votes
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Excellent
August 30, 2023

I love these products.

Very usefull and do what they day it will.

I am french speaker, not very good english.

Date of experience: August 29, 2023
Matilda H. City Beauty Rep
over a year old

Thanks for taking the time to share your wonderful experience with City Beauty. We're happy you love it!

California
1 review
0 helpful votes
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Turn Back Time
August 30, 2023

Since I started using City Beauty products my aging skin has improved significantly. My skin tone has improved as well as tightening of my skin on my face and neck. I have also seen a reduction of wrinkles on my face. I would highly recommend City Beauty products to reverse the signs of aging and to maintain a youthful look.

Date of experience: August 29, 2023
Matilda H. City Beauty Rep
over a year old

Whoa! Your warm recommendation means a whole lot. Thanks for sharing your fantastic feedback!

California
1 review
0 helpful votes
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Hand treatment
August 29, 2023

I've been using the hand treatment lotion for over a year now, & I definitely see a difference! My hands had a lot of age spots, & now they have really faded & some have even disappeared! I would highly recommend the Restoring Hand Treatment.

Date of experience: August 28, 2023
Matilda H. City Beauty Rep
over a year old

Your amazing Restoring Hand Treatment feedback made our day. Thanks a lot for sharing!

District of Columbia
2 reviews
5 helpful votes
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Lousy products
August 1, 2023

I ordered the lip plumper and the skin serum. Did absolutely nothing. Save your money. Read the reviews first.

Date of experience: August 1, 2023
Matilda H. City Beauty Rep
over a year old

We're sorry to hear this! We always want you to love the product, but understand not every product may work for everyone. Our customer support team can help send over return instructions and also can provide helpful tips to get the most out of our products. Please contact Customer Service at support@citybeauty.com or 1-800-347-1558. You can also chat with a customer support agent on Facebook Messenger here: m.me/citybeautyofficial

Colorado
1 review
6 helpful votes
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I was so excited to get the lipgloss.I read all the reviews and they were all good but I am here to tell you this $35 lipgloss did nothing what so ever. Yes it says moneyback guarantee but who has time to run to the post office when I work 12 hours a day 5 to 6 days a week I do not have time. This company has a license to steal your money. I think companies should get in trouble for when they say this lipgloss is so good and it is not. I don't know where they got them reviews that either they pay people to lie or they put them on their their self because trust me people please do not buy this lipgloss it does nothing and I mean nothing at all.

Date of experience: July 6, 2023
Matilda H. City Beauty Rep
over a year old

Hi Tina - Thank you for sharing your feedback! We're sorry to hear that you have had a less than satisfactory experience with Lips. Our customer support team can help send over return instructions and also can provide helpful tips to get the most out of our products. Please contact Customer Service at support@citybeauty.com or 1-800-347-1558. You can also chat with a customer support agent on Facebook Messenger here: m.me/citybeautyofficial

New Jersey
2 reviews
1 helpful vote
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Wrinkle filler
April 18, 2023

So I am a skeptic when it comes to skin care- this wrinkle filler- I swore would be my last resort before Botox! I recieved it today- and my issue is my deep smile lines- I am 53! Well it def lessened my lines- I did one side to see if I saw a difference- and yes I did! I cannot wait to use it again in the morning and see if it lasts all day!

Date of experience: April 18, 2023
Matilda H. City Beauty Rep
over a year old

So happy to hear that you're enjoying Line-Blurring Wrinkle Filler, Ann!

Minnesota
1 review
1 helpful vote
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Great result
January 6, 2023

I got the crepe cream under the arm used one time only. I was not expecting much thought I would use over time and It took under the arm like my new on one side. The other arm about half way. That side took longer but was in worse condition to start with. The face cream works well too.THE CREPE CREAM work very well! I did not know to tell everyone or kept it my secret for me!

Date of experience: January 6, 2023
Canada
1 review
3 helpful votes
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I put in my order on Nov.23/22 - was told that my shipment was on the way. After checking with the shipping company I found out that the shipment had not gone out.
Contacted City Beauty and was told that I would receive my product "maybe sometime in January 2023".
I wonder if Cty Beauty is located on the MOON - I cannot understand that it takes THAT LOOOONNNGGG to ship. It did not take any time at all to charge my VISA - happened right away. Would not ever purchase from them again.

Date of experience: December 6, 2022
GB
1 review
4 helpful votes
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Is this a sham?
November 5, 2022

I have sent several emails and made a call yet no one from customer services got in touch with me.

I made an order and charged twice for it. Checked it with my bank and its confirmed that, two transactions, 30seconds apart were made and I was taken nearly 160pounds twice. Mistakes can happen and they can be amended. But not getting in touch with a customer who is trying to contact you leaves a bad taste in mouth. Is this all a scam? After waiting for a response for almost a week I now have to report it to ombudsman. I don't care how good their product might be, I am having a terrible, terrible experience with City Cosmetics

Date of experience: November 5, 2022
Australia
2 reviews
2 helpful votes
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Excellent gloss, definitely the only plumper that actually works cumulatively. After a few days they have much more volume and definition.
Protects lips for hours, very tacky and stays on well.
HOWEVER, other USA providers offer express post to Australia for $50, City Beauty offer standard post for $50 and it took 6 weeks 4 days to reach me. Arrived on 1st Sept. They need to adjust and offer express in my lowly opinion.

Date of experience: September 1, 2022
Canada
1 review
11 helpful votes
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Waist of money my face got worse and burns and nothing changed only more dark spots from the burning which felt like a chemical burn. Do waist money. I post pictures but this starting to go away I stop using on Monday. It was worse their is one picture I'm wearing a gray top that was day one just before I start ever using product. Huge mistake my skin is worse

Date of experience: July 26, 2022
Montana
1 review
0 helpful votes
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Invisicrepe Body Balm
July 11, 2022

This cream really does work. I'm in my 70's and my skin is definitely "crepey" in many places on my arms and legs. Invisicrepe definitely reduces that look. It works best it applied liberally and daily.

Date of experience: July 11, 2022
New York
2 reviews
3 helpful votes
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City Beauty auto orders. I was using auto ship. I decided I didn't want to have the product sent to me every month. I do really like Line Blurring Wrinkle Filler. I just had too much. Arlene was very helpful and expedited the process of a refund ASAP! She was professional, friendly and helpful to me! She even helped me with suggestions about when to use auto ship and when to place orders. She took plenty of time with me! As the photo's show below, I'm working on the frown lines on my forehead.
I greatly appreciate City Beauty Customer Service Arlene!

Date of experience: July 7, 2022
Minnesota
1 review
0 helpful votes
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Products that work
July 7, 2022

I have had good experiences with City Beauty. Items arrive promptly. They actually work. When they are on sale, the prices are reasonable.

Date of experience: July 6, 2022
Australia
1 review
0 helpful votes
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Invisicrepe body balm really works!
July 7, 2022

I initially used this product on one arm, to see of it really did reduce the appearance of crepey skin that had developed on my upper arms. After one month, there was a noticeable improvement and after two months my upper arms where looking much younger - the skin looks plumper and smoother. I'm delighted! I didn't take before and after photos, but the photos below are of my right arm after using for three months and my left rm after using for one month.

Date of experience: July 6, 2022
New Mexico
2 reviews
30 helpful votes
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Impressive!
May 30, 2022

I took a chance on the InvisiCrepe Body Balm and am very pleased I did. My skin is sensitive and I have not experienced any bad reactions to this cream. Nothing but results! Works very well on arms and neck, super moisturizing but not greasy. Smells heavenly, too. Visible results better than any other cream I've tried. I live in the dry southwest and this will be a staple product now. I also use their City Lips plumper gloss. While it isn't like lip fillers, it provides amazing hydration and makes the look of my thin lips appear more healthy and visible. I bought this in clear, but will buy this in more colors. I'm looking forward to trying other products by this company in the future. Shipping was quick and emails sent to confirm shipping and delivery, which was nice. Highly recommend.

Date of experience: May 29, 2022
Canada
1 review
0 helpful votes
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Real deal
May 28, 2022

I thoutgh it was one of those companies that promise a lot and deliver nothing, but I was totally wrong. City Beauty is one of the best things that happened to my aging face and body. I've been using 7 of their products, each of them working miracles for me. It's been a year, and the results are fabulous. It's hard to pick the best one, but my favorite myst be Invisicrape body balm. It took literally one single application to feel and see the results. I've used it for a few months now and not only that I feel incredibly good about myself, but my friends keep complementing my skin. I'm close to 60 and my skin was noticeably crape-like aging, but the Invisicrape body balm not only stopped the process but is reversing it too. I'm absolutely amazed.

Date of experience: May 28, 2022
California
1 review
0 helpful votes
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Invisicrepe is like a magical body butter! I really feel it working the second I put it on, and it's not heavy! It really gets in there and hydrates the crepey skin on my forearms and chest. I love it! Thank you

Date of experience: May 25, 2022