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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Thanks so much for your review, Karen! We really appreciate you trying us out for the first time, and sharing your feedback! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
I placed my order and received continuos communications about the status and delivery date. The order arrived on time and was exactly what i ordered! I will become a repeated Clearly customer :)
Ordered two pairs of glasses and several months of contacts. Happier with both frames that I have ever been purchasing at the store. Doubt I will ever shop for glasses in a physical store again.
Thanks so much for your review, Sarah! We really appreciate you trying us out for the first time, and sharing your feedback! We know buying glasses online for the first time definitely requires a leap of faith, but we're here to help every step of the way. Please feel free to reach out, if you need anything else! We hope to 'see' you again soon! -Team Clearly
We are glad to make returns hassle-free. However, we want to ensure that you will love your first pair! Features like our Virtual Try-On and sizing tool help to narrow down your options and make this process much easier. We would love to hear how we could make this a 5-star experience - we will be in touch shortly! Thank you for your review, Ayesha. - Team Clearly
I bought my glasses for a good price and so far it's great!
Thanks so much for your review, Annina! We really appreciate you trying us out for the first time, and sharing your feedback! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Thanks so much for your review, Joanna! We really appreciate your feedback and support! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Refilling my monthly contacts prescription is always fast, convenient and a bit cheaper than going with the optimetrist. Thank you!
Thanks so much for your review, Steph! We really appreciate the feedback and your continued support over the years! If there's anything we can help with, please feel free to reach out. We're happy to help, and we hope to 'see' you again soon! -Team Clearly
Thanks for your review, Derek! We really appreciate the rating and feedback! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
I ordered contacts on Tuesday, and they were in my mailbox by Thursday. Very fast and efficient!
Thanks so much for sharing your experience, Jo! We pride ourselves on our super speedy shipping (whether that's picking and packing your order in our Vancouver BC warehouse, or offering the fastest 1-2 business day shipping options). If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
I've been ordering my contact lens from Clearly for years. It is easy to order/re-order and the delivery is very fast.
Thanks so much for your review, Chang! We really appreciate the feedback, and your continued support over the years. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
I had them an hour and the nose guards fell out, nice looking but will not order from here again
We're sorry to hear this, Darryn! We would like to provide further assistance with your order to make things right. We have reached out to provide further assistance, please do not hesitate to reach out to us. - Team Clearly
Excellent price, good customer service, and items processed to ship in little time!
Thank you for your review, Daniel! We really appreciate the feedback and your continued support! We definitely pride ourselves on our super speedy shipping (whether that's picking and packing your order in our Vancouver BC warehouse, or offering the fastest 1-2 business day shipping options). If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Thanks so much for your review, Marcus! We're glad to hear you're enjoying your contacts and seeing clearly! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Thanks so much for your review, Jack! We're glad to hear you're enjoying your glasses and seeing clearly! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Thanks so much for your review, Krizia! We're so glad you've tried us out for the first time, and are enjoying your contact lenses! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
I have ordered from Clearly at least half a dozen times, including both glasses and contacts, and have always been satisfied
Thanks so much for your review, Jay! We really appreciate the feedback and your continued support over the years! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Some things to be desired. Lenses bigger then expected. Longer than anticipated wait time. The cheeky solicitation of this review disguised as quality assurance. Price and frame are both good.
We're sorry to hear this, Zoey! Your feedback is important to us as we want to ensure that you have had a great experience shopping with us! If we've fallen short, we want to be able to turn things around and offer support. If you have any further questions or concerns, please do not hesitate to contact us. - Team Clearly
I have a brilliant instore experience at the Robson Store in Vancouver. The intial glasses were not suitable. Nanci was able to exchange the glasses for two new pairs. The customer service from Nancy was perfect! Very professional and courteous!
Thanks so much for your review, Nicholas! We really appreciate the feedback and kind words. We'll be sure to pass them on to the retail team at Robson. If there's anything else we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review! We truly appreciate the rating and the feedback! It's what we love to hear from all our customers! Safe, quick and reliable service right at your doorstep! If there's anything else we can help with, please feel free to reach out! - Team Clearly