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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Great frames, It was easy to order, and I received them quite quickly. However, the frames were crooked when I received them. Luckily I was able to ask my local frame shop to straighten them out.
I love using Clearly Contacts - the website is friendly and easy to use. I get my contacts within a week of ordering!
Thanks so much for your review, Bree! We know times are a bit crazy, but you can definitely count on us to get your contact lenses to you fast! If there's anything else we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Order came in good time. I was surprised I had to pay shipping and handling. I thought it was included.
Hi Pauline!
Thanks for the great review! We love surprising our customers with our speedy services! While the Handling / Insurance fee is mandatory, it covers any damaged or lost packages while in transit. We'll be sure to pass along the great feedback you have in regards to these charges to our team! We also wanted to recommend using www.clearly.ca/coupon-codes to ensure you're using the best coupon code for your order!
If there's anything else we can help with, just let us know! - Team Clearly
Great selection online, ordering process is easy if you have your script make sure to get the PD measurement right. I got mine wrong as its not easy so make sure you measurement written on your script. Even though the lenses were not right (my fault) they exchanged within 3 weeks. Top grade
Thanks so much for your review, Dave! We're so glad to hear you're enjoying your sunglasses. If there's anything we can help with, please feel free to reach out! We hope to 'see' you again soon! -Team Clearly
Thanks so much for your review, Junjie! We really appreciate the feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
My glasses were delivered very quickly and look great! Very comfy fit.
Thanks so much for your review, Vanessa! We're so happy to hear you're enjoying your new glasses. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
I had a mistake in my prescription on the website, when the glasses arrived I was unable to see with them. Called customer service, they immediately sent me a return form to send them back, corrected the prescription and transferred me to a sales person. And just like that my new pair was being processed. Awesome job!
Thanks so much for your review, Sharon! We're so glad to hear you're enjoying your new sunglasses. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
I was interested in ordering a pair of glasses from a Cdn company and ordered a pair of single vision glasses. I chose a very inexpensive frame since they were going to be used to watch TV, added my prescription and an anti scratch coating. They came to less than $50 cdn. It did not take long for them to arrived. I am very happy with the quality of them and would definitely purchase my next set of glasses from them.
Thanks so much for your review, Laurie! We really appreciate the feedback, and are proud to have our head office and warehouse in Vancouver, BC. We're so glad to hear you're enjoying your new glasses! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
I loved the entire experience of shopping with Clearly. The glasses came and looked exactly how they did in the virtual environment. The glasses were so affordable for the quality you get. Can't be happier with my glasses and the Clearly experience.
Thanks so much for your review, Mike! We're so glad to hear you're enjoying your new glasses! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Great price and shipped on time, but when arrived I had noticed a chip in the lens and scratches on the frame.
We're sorry for this inconvenience, Joe! We are glad that we were able to reach out to you to provide further assistance with your order. Thank you so much for your patience! If you have any further questions or concerns, please do not hesitate to reach out. - Team Clearly
I ordered the contacts and for some reason, they were delivered to my former address. I have received several orders at my new address for the last 3 years, so it was a bit of a mystery. Once the problem was discovered and corrected (very graciously) all was well.
Thanks so much for your review, Darlene! We're so glad to hear you've received your order alright. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Easy process and fast delivery. Prices were a little higher than I remembered.
Thanks so much for your review, Walt! We really appreciate the feedback, especially since we aim to be competitive with other online eyewear retailers. We recommend checking www.clearly.ca/coupon-codes to ensure you're using the best coupon code for your order and getting the best value! If there's anything else we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Glasses are good. Wasn't happy that I paid an extra fee to get glasses early and they showed up late.
We're sorry to hear about this disappointing delay, Laurie. We can see that we were able to reach out on August 17th, to provide further assistance. Thank you so much for your patience! - Team Clearly
Excellent!, I normally purchase my contact through my eye Dr., but my son told me about Clearly so I thought I would give it a try. Product is exactly the same at a fraction of the price.
Thanks so much for your review, Susan! We really appreciate you trying us out for the first time! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Arrived very quick, was great as I was running very low! Great price point!
Thanks so much for your review, Crystal! We really appreciate the feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
I really have nothing to complain about. The website is easy to use and you get exactly what you were expecting for:
Thank you for your review, Gaetano! We really appreciate the feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Thanks so much for your review, Daren! We really appreciate the rating and feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Thanks so much for your review, Julie! We're glad to hear you're enjoying your glasses! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
I got them a day after I ordered! I'm very happy with what I received.
Thanks so much for your review, Chantelle! We really appreciate the rating and feedback! If there's anything we can help with, please feel free to reach out. We're happy to help, and we hope to 'see' you again soon! -Team Clearly
I have dealt with clearly contacts for many years now. I would highly recommend their service to anyone. I subscribe on a monthly basis and all product arrives in a timely way and have never had any issues whatsoever.
Thanks so much for your review, Elaine! We really appreciate the feedback, and your continued support over the years! We're so glad to hear you enjoy our Auto-Refill subscription service, and find value in it. If there's anything else we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for this inconvenience, Jackie! We're glad that you were able to get these fixed. We're just following up on the private message we sent on August 17th - if you have any further questions or concerns, please do not hesitate to reach out! We're here to help. - Team Clearly