ContactAbilityReviews 172

These people are terrible! All they will send you is crap leads and they will tell you that they are exclusive leads. The problem with the exclusive part is one of the leads I got I happen to know pretty well so when I called them I asked if they had received any other calls and they said yes, then I asked how many sites did you go to and they said just the one. Exclusive? The others were dead numbers and they don't like to refund very much.

I am new to this service & company and was assigned to account manager Marques Williams.
When starting something new there are always bugs to iron out and adjustments to be made before the client (Me) is happy with the product they are receiving.
Marques Williams has been extremely helpful and always available by phone whenever I've had questions or concerns.
We are working our way, as a team, towards finding the right mix of services that will satisfy my needs and grow my business.

For $65 a lead - I expect quality. Contactability has some great salesmen. They all sound wonderful when they want your business but when you need them, your account manager is no where to be found. We signed up for live transfer life leads. We received 3 ineligible leads with pre-existing conditions that we filtered out as well as 1 lead that was ONLY looking for homeowners. Now, I understand that people fib and some bad ones might leak through; However, my issue lies within the fact that my account manager disappeared and no one would give me credit for these horrible leads! Now I understand why the company I work for doesn't subsidize Contactability leads. It would be a waste of their money as it has been a waste of ours and our time. I wouldn't recommend Contactability to anyone and I certainly will let the company I work for as well as all other agents within the company know that these leads are not quality and should never be part of our subsidy program.

I have been working with Rikki for a few months now, and he has been great. He is always reaching out to see how things are going with the leads and the business overall. If I am ever having an issue, he takes the time to try and help resolve it if he can, where with other lead companies you are not going to receive that type of service. Also, SmartFinancial/Contactability has the best return/refund policy of any lead company out there, no question about it. Solid company and I would definitely recommend getting your leads from them.

Multiple issues with this company. Everything I was told essentially ended up being a lie. From the cost of the leads to the quality, all of it was garbage. I did the $500 purchase and was told I'd get every other lead 30% off, which didn't happen until I called them out on charging me the full cost. Then they have "filters" which supposedly help make sure certain criteria is met. After running MVRs on multiple quotes, rarely did anyone actually meet the filters I was supposedly paying for. All in all, this service puts on a good show up front of professionalism, but having used multiple leads sources, this one has been about as poor a service as I've ever had. Spend your money else where.

I used $250 to see how the leads were and if they were quality leads. We did not get one sale from any of the leads. They all said they weren't interested, so how do you get someone's information if they aren't interested. Don't trust their leads or their promises to put your account on pause until you want more. We tried that and they activated it without my permission and charged me another $250 and even though it was their mistake, they don't give refunds but glad to send me the leads until the money is gone. This is a very dishonest, unethical and deceitful company.

I read these reviews. Everything seemed fine. I picked two zip codes and ended up putting $400 into this. I got calls from other zip codes. One was not even in Minnesota. The refunds got rejected. NO explanation. Many of the calls were presented with no person on the other line and no information besides their phone number. I tried to call these leads numerous times. I do think they were fake. It was so sad and disappointing. Do not use this lead company. Poor leads, poor system, poor customer service. After you cancel they do not care about the last four calls you have coming in. Those were the worst, not even a person on the line or the call was transferred to you for 2 seconds only. You have to cancel before your funds are gone so there was no other option.