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Covers & All has a rating of 4.6 stars from 3,576 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Covers & All most frequently mention good quality, customer service and fast delivery. Covers & All ranks 7th among Home Decor sites.
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I was able to get exactly the shape and size we needed to protect our patio furniture. The chat bot was super helpful.
I ordered some tarps and we thought they were made in Canada as their website does not state that they are made in INDIA. When placing the order, we saw that we were able to pay for an expedite fee which would have them here on Monday October 13. After placing my order and getting the confirmation email with the ETA on it, I had noticed it said that our products would arrive on the 16th of October. I emailed customer support and they showed me some other expedite fees I could pay to have my order on time. I paid another $32 for the expedite fee. Later on in the week I saw that the ETA had not changed from the 16th yet, despite paying the extra money. I contacted customer support again and I was told that the last customer support person who had given me the expedite options was wrong and that they were not able to meet the dates I need. I requested a refund for the expedite fees and they told me I would get an email confirming the refund. I never got that email or the refund. I had messaged them to tell them this and I was ignored.
Hi Lizzy, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
The production of the covers wasn't commenced until Covers&all and I were in complete agreement on the measurements. They double-checked everything prior to making the covers. The covers arrived here in Canada very quickly, and were perfect.
Hey Michael! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The team was always very responsive and helpful. They seem to be running a great op! We got our product on time with everything we needed. We're very happy with the quality and craftsmanship, and the installation kit is down to a science. Installation was easy. Took less than half a day.
Hey Christy! We are delighted to hear that you are pleased with our products & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
This is at least my fourth purchase with Covers & All. I am still pleased with the quality of the material used and the fit. My first purchase, a cover for an AC, still looks good after five winters.
Hey Christian! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Excellent material. Will definitely last through our winters. I very much appreciate the high quality of the workmanship. It fits the table perfectly based on the specs I sent! Absolutely worth the money.
Hey Meike! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The service from the time the order is placed is excellent! The quality of the material and craftsmanship is fantastic and protects our investment! This is our third order and we are very happy!
Hey Maureen! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
This will be our 3rd order for covers for additional outside furniture- they protect your investment!
I had an amazing experience with covers and all! This was my first order, and I was looking for something for our front yard custom-made fence. To be honest with you I was just looking for a ready-made option on Amazon, and nothing fit the bill, and I never thought that a custom order would be more economical than trying to make some thing ugly from Amazon work, lol. Covers & All was professional all the way, answered all my questions, an excellent system for proofing, and getting an approval from me. And I got exactly what I needed without compromising, quality, and aesthetics. They insured that every detail was met, and I highly highly recommend them.
Hey Annette! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Warranty was handled promptly and professionally. Great Company do deal with. Will deal with them again.
Hey Larry! We are delighted to hear that you are pleased with our services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
We ordered custom-made slip covers for our outdoor patio furniture. Super impressed with the material and the workmanship. They fit like a glove and look fantastic!
Hey Beth! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Too much air escapes between inflating and capping the valve. I think there's a way to do it but can't find any instructions on the proper method.
Products and service are good, but your website needs some work. It's difficult to edit an order. The button that lets you go back to shopping from the Cart doesn't work correctly. Also the edit button on the cart page doesn't work. E.g. I tried to change to color on a custom order and your system apparently let me do it, but then the color hadn't changed when the cart came back up. So I had to cancel everything and reorder my 10 items.
What a great product to keep out the cooler air when we sit out under the gazebo in the evening. Keeps us dry when raining as well and we can see through it with no problem.
Good quality and value for the money.
I recomend it as a good product to purchase.
Hey Tony! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Fast, reliable and great quality. Love the ability to confirm drawings and measurements. Exact as ordered. Received quickly.
Hey Scott! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I have never been disappointed with the quality of work done on any of my covers. My car is a 2013 Dodge SRT but if this is what you gave me it works :) This car cover tops it all. Fits like a glove and great quality fabrics!
Hey Dawn! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
One of the easiest sites I have ever used
The quality of the product is really good. This is the second time I have used this company. This time however - the communication back and forth regarding measurements wasn't clear and when I followed up with questions they went unanswered and the product was shipped to me. The fit is pretty good expect the cover is too short which was one of my concerns so now its difficult to cinch the cover around the bottom of the chair for windy conditions. Other than the communication - the actual product is fantastic quality of materials.
Hi Karen, Thank you for sharing your feedback. We’re glad to hear that you’re happy with the quality of the product. Regarding the cover fit, it was made according to the height dimensions provided in your order. Any extra length needed to cinch the bottom should be included in the height measurement, as we do not add additional leeway. We’re sorry for any confusion during the communication process, and we truly appreciate your input as it helps us improve the experience for future customers.
This is our first time using this company. The cover fits like a glove. The response from Covers & All regarding measurements and the accuracy was incredible. The quality of the cover is exceptional. We are very happy with the product and hope this cover will last a very long time and keep our outdoor furniture in good condition.
Hey Elizabeth! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I found this company off of Instagram and checked out the site. The site had a nice custom tool that was easy to use. It's great to find a company that makes custom covers with good material and a great turn around.
Hey Chris! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I have sent multiple photos and videos since the install and am waiting to hear back from someone about the fact that the screen was made smaller than requested and promised. I am hoping that they will replace it with a new screen that is the proper size. I also provided the exact dimensions with an accompanying precise drawing in advance, but that did not seem to make a difference. Had the screen been manufactured in accordance with the proper dimensions, everything would have been fine.
Hi Richard, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I am hoping that I ambeing billed in CDN $ and dealing with a Canadian company, that the delivery date is accurate or sooner, and that the product installs easily and works well. It is too soon to rate the company and their products until they have been delivered and used.
I am so happy to have found you and used your services a few times. The fit and finish are great and your design team is always careful to ask the right questions to ensure the product is properly specified and fits well!
Mauro - Calgary
Hey Mauro! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Everything was easy. Ordering, follow up. And best of all the product was of excellent quality when it arrived. I will absolutely deal with this company again for any of these types of products.
Hey Brad! Thank you for your wonderful feedback! We’re thrilled to hear that your ordering experience was easy and that you’re happy with the quality of the product. We truly appreciate your support and look forward to serving you again! If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hi Joanne, Thank you for your wonderful feedback! We’re delighted to hear that you were able to customize the perfect cover for your patio furniture and that our chat support was helpful throughout the process. Your satisfaction is our priority, and we truly appreciate you taking the time to share your positive experience.