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Covers & All has a rating of 4.6 stars from 6,322 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Covers & All most frequently mention good quality, customer service and fast delivery. Covers & All ranks 5th among Home Decor sites.
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After a false start due to a technical glitch in the ordering section of the website, I was very happy with the process the designers went through to ensure the product was exactly fit for purpose. I was concerned about the colour choice, as it is always hard to pick colour from a screen, but the chair cushions, both seat and back, have come out perfectly. I couldn't be happier and would not hesitate to order again.
I recently received my cushions. Four square cushions and two wedges. All up the price was around $650. When I received them I first noticed that all the edges inside are raw, even along the inside of the zipper. Some parts are already starting to shred the fabric. I would have expected at least overlocked finishes.
Secondly the fabric seems to be quite thin. I paid for the more expensive fabric so expected a more robust fabric.
Thirdly, in a couple of the corners it hasn't been stitched right to the corner so there is a small hole. This will be a weak point. The sizes on the wedge is also wrong on one, its too big.
Overall, im pretty disappointed in the quality of the cushions as they were not cheap. I expected a much better quality product so I probably would not buy again.
Hello Leanne, we deeply regret the trouble caused to you. Your concern has been re-escalated to the team. Our team will connect with you at the earliest. Your patience is deeply appreciated.
Due to my sauna being in a coastal location by the ocean, I required something that would fit snug, still look smart and obviously protect from the salt air conditions and wind. The perfect product, could not be more pleased.
Hey Ryan! We are delighted to hear that you are pleased with our product and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
When my BBQ cover did arrive, after a month, it was too small - my fault. But the process that followed to get the right fit was confusing and painful. Talking to people in India, in another time zone, was difficult. The revised price quoted was around 8 times the original price! Yeah, no. Very disappointing.
Hey Suzi! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Amazing to find you guys, can't wait for my order to arrive, looks perfect!
Hey Sandy! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I have enquired about the status of my delivery and I receive automated emails that dont answer my question. Service is unsatisfactory
Hi Joseph, we deeply regret the trouble caused to you. Your concern has been re-escalated to the team. Our team will connect with you at the earliest. Your patience is deeply appreciated.
Fantastic, they contacted to double check received item promptly will use again for other outdoor items that need a winter cover..
Hey David! We are delighted to hear that you are pleased with our product and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Our table cover is great. The material is good quality and it's been made to perfectly fit out requirements. Great communication and super fast delivery.
Hey Toni! We are delighted to hear that you are pleased with our product and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I'm quite disappointed with my recent online order. I carefully measured my doorway and requested a width of 94cm, but the product arrived at 100cm, which is far too wide to fit properly. At no point was it clearly stated on the website that an additional 5cm would be added to the requested width. The height, however, remained exactly as ordered, which made the inconsistency even more confusing. Spoke to customer service and they requested an additonal $30 USD to have it remade. How can I trust it will be the correct size the second time round? Never buying from them again! Very poor instructions and communication with customer service.
Hello Iris, we are sorry for the inconvenience caused. As per your concern, the product page mentions—just below the measurements section and in the “How to Measure? ” section—that “2.5 cm extra leeway is provided on each side of the door (width) for the Velcro” so customers can better understand the product before ordering. The order has been processed according to the details received and the specifications provided on the website. However, as your satisfaction is our priority, the team has offered a replacement at a minimal cost. If you have any further concerns, please feel free to contact us.
The items arrives very quickly, the product quality seems good. Time will tell. I have ordered 3 times and have had great customer care when I enquired about an ordering issue. Also great value when coupons and wallet points are used.
Hey Karen! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Ordered 2 outdoor cushions for a patio set. They are well made with good quality materials. They took a little while to get here but worth the wait.
Hey Narelle! We are delighted to hear that you are pleased with our products & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Cover looks great and easy measurement guide. Measurements are also confirmed by Covers and all before production takes place. ++++
Hey Jenny! We are delighted to hear that you are pleased with our products and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I was pleasantly surprised by the standard of the covers - well made, perfect fit and look great plus very reasonably priced.
Hey Amanda! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I ordered a set of custom outdoor cushion covers for my patio chairs, including two with a non-standard shape featuring a taper and rounded edges. Covers & All went above and beyond during the design stage to ensure every measurement was captured accurately. Their attention to detail meant the final covers fit perfectly and matched the unique contours of the cushions.
The craftsmanship is impressive. I chose to add welting, which adds a refined finish, and the fabric feels durable and high-quality. I am also pleased with the zippers, which are sturdy and clearly built to last.
Overall, it was a very good customer experience from design to delivery. Highly recommended for anyone seeking precision-made covers.
Hey Margot! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Very happy with the quality. Easy to order online, communication was excellent when they checked sizes and delivery was quick. Love the new cover
Hey Damian! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Excellent, high quality water proof (not water resistant, actually water proof) material that fits very well and doesn't fly off in high winds. Keeps the pool area looking neat and tidy. Delivered within 10 days.
Hey Lyndal! We are delighted to hear that you are pleased with our product and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Very Happy with my outdoor lounge cover. The quality is excellent, thick, durable material and very affordable. Fits perfectly over my lounge and provides great protection when not in use. Highly recommend it.
Hey Lina! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
My bar is a slab of Marri, and not at all symmetrical. I had several emails asking and confirming exact sizes, making sure they had the perfect measurements. If at all unsure about something I would be contacted to check. Very diligent and the final outcome shows this
Hey Jane! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The product quality is great. My only issue was with the measurement instructions on the site. It implied that the size would be adjusted down to allow for mounting hardware. That didn't happen, so the product was a bit too big, but I managed to work around this.
Hey David! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Very pleased with the quality and efficiency of my new cushion bases and covers. Well made and well wrapped for protection on delivery. Will definitely use Covers and All again. Highly recommend.
Hey Lia! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
So far so good. Looking forward to receiving my products.
Hey Elaine! We are delighted to hear that you are pleased with our products and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!