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Crate & BarrelReviews 123

2.1

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Crate & Barrel Reviews Summary

Crate & Barrel has a rating of 2.1 stars from 123 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Crate & Barrel most frequently mention customer service, delivery date and credit card. Crate & Barrel ranks 81st among Furniture sites.

service
28
value
25
shipping
27
returns
17
quality
19

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Washington
11 reviews
21 helpful votes
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Sir how expensive is that crate and barrel item? Oh sir as expensive as you want it to be. Today we have a 20% off sale making our products only 40% higher than made in china items at other stores

Date of experience: November 9, 2017
Massachusetts
11 reviews
5 helpful votes
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Exquisite store
November 9, 2017

Love shopping here with my wife. Never a bad deal, but never anything cheap either :) Service tends to be good, although at times - rarely - a little snotty.

Date of experience: November 9, 2017
Washington
1 review
0 helpful votes
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Upscale furnishings
November 3, 2017

Fortunate to have a store close by to touch and feel the merchandise. However, just ordered new dining chairs and they look amazing.

Date of experience: November 3, 2017
Canada
7 reviews
18 helpful votes
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I get stuff from here all the time for my house. The price is reasonable. Some people call it expensive but it's actually not for the type of stuff you get. They have new stuff to match every season which is why I love this store. Keeps my house on trend.

Date of experience: October 18, 2017
NL
16 reviews
30 helpful votes
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Wife and I have bought several small and large items from C&B. Experience is mixed.

Some bowls and coffee mugs started chipping within a year. Water glasses and plates have held together so far.

A dining room table, night stands and a headboard were delivered without incident years ago. Recently, we were very disappointed when a media center was delivered. I was out of town when it arrived. According to my wife, the delivery guys kept asking Ok? Ok? Ok? Trying to rush her through inspecting the piece. Then they kept groaning when she asked them to move it a couple of feet to just where she wanted it. To top it off they refused to put our large screen TV sitting on the floor in the middle on the room on the media center!

Date of experience: July 30, 2017
Arizona
2 reviews
6 helpful votes
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We almost always find what we're looking for at Crate & Barrel for good quality and price! It's fun to walk through the showrooms. So many great ideas!

Date of experience: March 24, 2017
Washington
2 reviews
0 helpful votes
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Very nice display of all classic and trendy home items from kitchen to living room. Love to shop here!

Date of experience: March 4, 2017
North Carolina
7 reviews
3 helpful votes
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Store
February 26, 2017

Great customer service and website is easy to shop through and find what you need with ease. Everyone is always willing to assist you when you enter the store.

Date of experience: February 26, 2017
Singapore
5 reviews
3 helpful votes
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Great Shopping experience
February 17, 2017

What I like about Crate and Barrel is their customer service. It is one of the favourite shopping hunt

Date of experience: February 17, 2017
District of Columbia
3 reviews
1 helpful vote
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Excellent collection
February 17, 2017

This website is a killer. I can find a wide range of home decor items here. Beautiful craft items and lovely collections of dinnerware and cookware.

Date of experience: February 17, 2017
India
106 reviews
176 helpful votes
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Overpriced
December 21, 2016

I found a set of 6 cookie sheets here that was priced at $30. Definitely way out the range of the average buyer. Don't shop here try Amazon or another place with fair prices instead.

Date of experience: December 21, 2016
Canada
11 reviews
16 helpful votes
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Changeup
November 3, 2016

Being that the nearest store is at the Yorkdale Mall in Toronto, we in Nova Scotia have to order our wants online your main store in the US which in itself isn't out of the ordinary, but what is, is the Holy Crap shipping charges / not only do you pay US shipping charges, you will pay Canadian shipping charges from Ontario thus making shipping costs astronomical / Here's a suggestion Crate and barrel / For Canadian shoppers hook up your online services to your Ontario store and bring the goods ordered into Canada via your shipments from your US warehouse which I'm sure is on a pretty regular bases then redistribute the goods to your Canadian customers / just saying

Date of experience: November 3, 2016
Texas
4 reviews
10 helpful votes
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I like it
October 11, 2016

I like the store all good, the family enjoys it and we are usually very happy there.

Date of experience: October 10, 2016
California
8 reviews
14 helpful votes
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Love Crate and Barrel, especially the order online and pick up option. Just wish the prices were a little lower

Date of experience: October 1, 2016
District of Columbia
6 reviews
1 helpful vote
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Excellent
August 5, 2016

I had only the greatest experience with them. So I think it's an excellent service

Date of experience: August 5, 2016
Canada
30 reviews
25 helpful votes
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Another of my passions & hidden pleasure, my kitchen. Oh no! Never enuf dishes, never enuf beautiful & creative ways to make & serve dishes. This store outdoes them all. If you want a new gadget, they have it. Just look here for a way to decorate & you go nuts with all the options for color choices that you can pop on a counter or in a cabinet! This place is too marvelous.

Date of experience: August 4, 2016
California
39 reviews
20 helpful votes
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Another antiquated business that needs you to create yet another marginal internet account instead of using top-level single sign on SSO providers e.g. Google, Facebook

Date of experience: April 27, 2016
Florida
5 reviews
5 helpful votes
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Nice, unique stuff
April 26, 2016

Everytime I walk into one of their stores, I like that I'm always finding something new. The quality varies somewhat, and the pricing is usually a little on the high side. But the style is what does it for me, and brings me back time and time again.

Date of experience: April 26, 2016
Georgia
30 reviews
11 helpful votes
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Love
April 6, 2016

I love to eat there then go into there shopping area so many thing that i have not seen since i was a kid

Date of experience: April 6, 2016
California
10 reviews
3 helpful votes
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I love these guys! They always do a great job! They are always fun to go visit, even if you aren't willing to buy anything there

Date of experience: March 28, 2016