CustomControllerzzReviews 256

I bought this garbage controller and within a month it no longer worked properly. I FINALLY got ahold of Collin and shipped it back to him. They have now had my controller for almost 3 months and I cant get anreturn email, a phone call, nothing after leaving message after message! Their customer service is the worst Ive ever seen and I would in no way shape or form endorse their garbage $#*! products or company! At this point theyre just thieves to me, I will take my money elsewhere! If you buy from them, dont say I didnt tell you so when you and IF you get a garbage product! Its too bad I cant leave NO STARS on this review!

I posted a review about a controller that didn't work. And despite numerous emails and phone calls to replace the controller, I hadn't heard back over a months time. I finally heard back from the owner who left me a voice mail with a phone number. I immediately returned the call and sent emails and have never heard back. I remain without a controller, without any returned phone calls or emails and I still have a faulty custom controller that cost me over $200. DO NOT PURCHASE FROM THIS COMPANY!

I ordered a Superman themed controller from this company, but from etsy. Seems like the only person that replies is this guy named Collin Hayes. Anyways, I ordered my controller around mid November and the guy said it take weeks for it to be made and wouldn't make it for Christmas, but most likely after new years. I said it was fine. It was already the second of January and I messaged him asking when was the controller going to be shipped and told me around the six of that month. I decided to open a non delivery case because it took him forever to reply, but ever since I opened the case he would reply in a snap. So when the six came, it said he shipped the controller so i decided to close the case (stupid me), but it was on PRE SHIPMENT. I at first thought it was normal but then 2 weeks past and was still on pre shipment... I messaged him on etsy and his shop was gone, but his profile was still there. Ever since he hasn't replied. I then messaged him again couple days ago and today and still no reply. I then went to the main website and they haven't replied either. I am now asking for a refund, but I doubt that they'll reply to that. I will try calling them tomorrow now. Is anyone still having problem with this website? :/ this is ridiculous.

I ordered the controller as a present, I had a red hex pattern and my brothers name on the handle of the controller. In check out it said 2-3 weeks for processing time, I messaged them after 2 weeks with no response from 2 messages I sent. 3 weeks pass I email them, being told itll be shipped by the end of the week. End of the week comes and my controller is still listed as *Customization begins*. I message them against and they said early next week. The controller was not shipped till the end of the 5th week. It gets here and it turns out, my brothers name isnt even on the controller, i double checked my order and it does say that i ordered it with a tag on the handle of the controller. I messaged them back pissed, its not been 3 days with no reply.

I ordered a controller for my son for Christmas on 11/23/17 and here it is 12/29/17 and still no controller. I have tried to call and email several times with no response! I will have to take legal action if I don't get a response! Absolutely ridiculous and unprofessional!

Placed order on 12/2/17- paid extra for customization to take 5-7 days. It's now 12/15 and is still in "customization begins" status. You cannot reach a person by phone. You get an automated message that somebody will get back to you in 12-24 hours... false. If you email for "faster customer service" you get an automated response somebody will get back to you asap. Still waiting. Just terrible. Looking like I will have a disappointed kid for Christmas.

I ordered an Xbox controller in March of 2017 and still use it today. It seems to be a very high quality controller and I love the design. The right bumper feels a little worn out but nothing more than to be expected from any other controller used this long. I use this controller on my PC as well and I have had some issues with the charging cable staying connected. I will be buying from this site again in the future.

Expect longer shipping time as mine took close to 3 weeks. Overall the wait is worth it.

Also, great customer support!