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Custom Ink Reviews Summary
Custom Ink has a rating of 2.7 stars from 7,272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Custom Ink most frequently mention poor quality, overall experience and next day. Custom Ink ranks 6th among T Shirts sites.
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I gave them 2 stars for refunding my money, but the fact that they actually sent me what they did and called it a mask is so wrong I'd never recommend them. Just sayin.
I placed an order with Custom Ink for some t-shirts. I used their tool to see how my shirts would look on the various colors they offered. I was satisfied with my selections and placed my order. The first "hold" I received was that my logo's colors would not look good on their shirts (the colors looked perfect in their tool). I started a chat and the person was helpful until she said the she would have to get back to me with the reason why the colors wouldn't look good... then I was disconnected from the chat. I decided I would call them later. Then I received another "hold" that I may have an image that could potentially require a letter from a company that shared a similar image. I called Custom Ink and they told me that I could contact the company to see if my image had a close enough resemblance to their image and if it did or didn't, to see if they would provide me a letter addressed to Custom Ink to allow me to purchase my t-shirts. The other option was that Custom Ink could redesign my logo. I said no thank you and canceled my order. I paid via cash through PayPal (balance). I've used PayPal for over two decades and when you refund a balance, it goes back into your account immediately. Custom Ink said it would take them 5 days for my refund to process. My biggest issue is that Custom Ink didn't flag anything before I gave them a $1,000 interest free loan for 5 days. I do not recommend them. I subsequently discovered that local businesses were competitive. Support your local businesses.
Facemasks don't hold their shape, despite what the guy on the video says. Very low quality. So porous that I have to use 2 at a time. There are no hemmed seams. It's basically stretchy t-shirt material cut from a template. With no hems I expect them to tear through very shortly. Custom Ink will never get my business again for anything.
Customer support is able to discern my mood and desire and act appropriately. They have some excellent t-shirts and excellent art, designs and computer generated images are true and accurate.
What heck I just received spend $32 for pieces of a cloth marketing as a facemask dammm. I wish before I ordered them I would have read all the reviews.
Hi Nancy. We are so sorry that you're unhappy with your face mask order and apologize for the delay in response. If the masks did not meet your expectations, send us an email at facemaskservice@customink.com so we can help make it right, or give our team a call at 800-293-4232. Please include your name, order number, and the email your order was placed under. Thanks!
I purchased a set of 12 black: basic cloth face mask"one size fit all. I have a small head, in fact no hats ever fit without adding padding in the inside. Even with my small face they are way to small and the slit for the ears is not well made. My husband refuses to wear one since it does not even reach his ears. Further more it is not contouring at the chin making it floppy. I wish i had not wasted my $.
Good morning Louisette. We're so sorry you're disappointed with your face mask order and we apologize for the delay in response. If you haven't already, please give our team a call at 800-293-4232 or email us at facemaskservice@customink.com so we can help make it right. Please include your name, order number, and the email your order was placed under. Thank you!
The black masks Custom Ink is selling are cheap pieces of garbage. They are super small, barely big enough to cover the mouth and nose. When washed, they shrink and curl up, making them even more useless. Only buy them if you actually don't care about protecting yourself and don't mind walking around with a curlred-up, shrunk piece of thrash on your face. Custom Ink is flat out stealing people's money and should be ashamed.
Good morning Jason. We are so sorry that our masks are not what you were expecting and we apologize for the delay in our response. Please send us an email at facemaskservice@customink.com or give our team a call at 800-293-4232 so we can help make it right. Be sure to include your name, order number, and the email your order was placed under. Thank you!
I have now ordered my second round of shirts since they did such a fantastic job. Their customer service used cell phone technology to communicate with me, making the process pretty simple.
I cannot believe the crap they are selling - The black masks say they curl when washed, they curled when I put them on and OMG you should see what happens when you wash them. And the cutouts are for ear holes are hanging by a thread after 2 uses -
Good morning Arlan. We're so sorry you're disappointed with your face mask order and we apologize for the delay in response. If you haven't already, please give our team a call at 800-293-4232 or email us at facemaskservice@customink.com so we can help make it right. Please include your name, order number, and the email your order was placed under. Thank you!
I purchased these masks due to covid 19. I was expecting decent quality but what I received was 12 masks made out of a thin cotton that curls with slits For the ears. I could've made that and better quality. DON'T waste your money. These masks are a joke!
Hey Julie. We are so sorry that our masks are not what you were expecting and we apologize for the delay in our response. Please send us an email at facemaskservice@customink.com or give our team a call at 800-293-4232 so we can help make it right. Be sure to include your name, order number, and the email your order was placed under. Thank you!
I got 10 masks washed them and some of them fell apart not very happy have not even had the chance to wear them 41.00 dollars down the drain ear parts started to shred and face area falling apart material nice and soft but looks like after washing them like a kid cut them out
Good morning Jurgen. We're so sorry you're disappointed with your face mask order and we apologize for the delay in response. If you haven't already, please give our team a call at 800-293-4232 or email us at facemaskservice@customink.com so we can help make it right. Please include your name, order number, and the email your order was placed under. Thank you!
I will never do business with this outfit again. They clearly have incompetents in charge of logistics. I ordered cotton face masks on April 24th.at which time the estimated ship date was May 1st, with a guaranteed 2-day delivery. On May 1st, I received an email stating that the order would be shipped on May 5th, still with a 2-day delivery guarantee. On May 4th, I received an email stating that the order had shipped and supplying a tracking number. Using the tracking number, I determined that a label had been created on May 4th, but the item did not reach the postal service until May 7th (one day AFTER the estimated delivery date). Further tracking revealed that the package did not leave the state of origin (Texas) until May 11th. I followed the package "in transit" until May 13th when it finally arrived at my local post office. My order was finally delivered on May 14th, a full 20 days after the order was placed. Furthermore, the size and quality of the masks is disappointing. This company is either run by incompetents or shysters and does not deserve my business.
Good morning Dee. We are so sorry that our masks are not what you were expecting and we apologize for the delay in our response. Please send us an email at facemaskservice@customink.com or give our team a call at 800-293-4232 so we can help make it right. Be sure to include your name, order number, and the email your order was placed under. Thank you!
The picture they show of the mask you are ordering appears to be a really nice mask with full coverage. It appear to have nice strap around the ears. So when they arrived I was in shock. It is a piece of cloth with a couple of slits in them that don't cover nearly what the picture shows. I could make 10 of these with an old tshirt and a pair of scissor in 5 minute. This company is a scam. Stay away.
Good morning Randy. We're so sorry you're disappointed with your face mask order and we apologize for the delay in response. If you haven't already, please give our team a call at 800-293-4232 or email us at facemaskservice@customink.com so we can help make it right. Please include your name, order number, and the email your order was placed under. Thank you!
I order 12 basic mask, when I received them, I realized they they are a $#*!ing piece o cloth win no job on them. They are the most dishonest people I have found on the web.
Some authority should do some thing to stop them.
Good morning Ricardo. We are so sorry that our masks are not what you were expecting and we apologize for the delay in our response. Please send us an email at facemaskservice@customink.com or give our team a call at 800-293-4232 so we can help make it right. Be sure to include your name, order number, and the email your order was placed under. Thank you!
I received my masks yesterday. They are perfect. I got the white triple layer cotton. They fit beautifully for all the faces in our family and there are 7 of us all ages. They are made very good with nice edging. A quality product and enough for the whole family and more. WELL wiorth the price! Very stretchy and comfortable!
THIS IS THE WORST PURCHASE I HAVE EVER MADE. IF I COULD I WOULD WARN EVERYONE TO STAY AWAY. AT A TIME WHEN MONEY IS SHORT AND YOU ARE TRYING TO PROTECT YOURSELF AND OTHERS YOU GET INVOLVED WITH A PURCHASE LIKE THIS WHICH IS TAKING ADVANTAGE OF PEOPLE CONCERNED FOR THEIR WELLBING. YOU SHOULD BE ASHAMED!. STAY AWAY FROM THIS COMPANY FOR YOUR MASKS!
Good morning Elizabethanne. We're so sorry you're disappointed with your face mask order and we apologize for the delay in response. If you haven't already, please give our team a call at 800-293-4232 or email us at facemaskservice@customink.com so we can help make it right. Please include your name, order number, and the email your order was placed under. Thank you!
32 bucks for a pair of stockings because that is all the material that was used for all 10 masks I even blew out a candle through 2 mask
Good morning Damar. We are so sorry that our masks are not what you were expecting and we apologize for the delay in our response. Please send us an email at facemaskservice@customink.com or give our team a call at 800-293-4232 so we can help make it right. Be sure to include your name, order number, and the email your order was placed under. Thank you!
I bought the dozen face masks to share with family. At $30 plus shipping, etc. I paid more than $3 apiece for a cheap piece of fabric that you could see through, no finished edges, lining or anything. Using CDC guidelines, their promotion makes it sound like you're getting something that fills the bill - NOT! I will not place another order with custom ink.
Post script - I also contacted the company to let them know I was displeased with the quality of the masks. They wrote back that they are refunding my purchase price. I do appreciate that.
Good morning Molly. Thank you for your review. We're so sorry you're disappointed with your face mask order and we apologize for the delay in response. We are glad to hear that our customer service representatives were able to assist you with the refund.
Do NOT buy face masks from this company. Clearly not their specialty. The fabric is sheer, thin and barely (and I mean barely) covers my chin and nose. It is so tight on my face I feel like I am wearing a damn BRACE. I will give their customer service a 10, no doubt. But the product is a joke. $30.00 for 6 masks that would probably fit the face of a toddler, NOT an adult. Might as well have chucked $30.00 out my window. If you look around you will find negative reviews of their masks from other consumers can be found on other sites. Shame on them for putting out a cheap product that is intended to protect people from a pandemic.
Good morning B D. We're so sorry you're disappointed with your face mask order and we apologize for the delay in response. If you haven't already, please give our team a call at 800-293-4232 or email us at facemaskservice@customink.com so we can help make it right. Please include your name, order number, and the email your order was placed under. Thank you!
Dear Custom Ink.
In a time when the world needed you most and you were in a position to do the most good you chose the quick buck. We are desperate for mask and hand sanitizer so what do you do. You take advantage of the most vulnerable people in their greatest hour of need. Your mask are over priced and made so poorly they were actually refused by a school and hospital that I bought them for as a donation. Now your releasing your hand sanitizer which your charging over $10.00 dollars a bottle. One day this pandemic will be over and when things return to normal people are going to remember how you took advantage of them. Enjoy your profits now for I will never use your company again. And I want you to know that when every your company name is spoken It will forever be associate as a soulless money grubbing company.
Sincerely
A former customer.
Good morning Dave. We are so sorry that our masks are not what you were expecting and we apologize for the delay in our response. Please send us an email at facemaskservice@customink.com or give our team a call at 800-293-4232 so we can help make it right. Be sure to include your name, order number, and the email your order was placed under. Thank you!
From the business
18 years, over 100 million custom t-shirts, 99% happy customers! Custom Ink is the t-shirt printing expert for your team, school, company, or any occasion.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Christopher. We are so sorry that our masks are not what you were expecting and we apologize for the delay in our response. Please send us an email at facemaskservice@customink.com or give our team a call at 800-293-4232 so we can help make it right. Be sure to include your name, order number, and the email your order was placed under. Thank you!