The Disney StoreReviews 164

The Site was under construction so when I checked out I kept receiving a message that Delivery was no longer available in Illinois. I had to call a total of 5 times and was told that I was have to send the partial order back at my own expense. If they didn't receive it my credit card would be charged an additional amount. When I called the last time I was told they were out of stock which is why they sent me the incorrect items. They did offer me a $10.00 credit on my next order. Do I look crazy?

I bought a sweatshirt and a T-shirt through DisneyStore.com on October 4th. The promise of delivery at my hotel in New York was October 11. Exactly what I needed, because I would travel back to Brazil on this date.
I received orders from Amazon and Walgreens, made in the same day, with no surprises.
But my Disney order...
The delivery date was changed to October 13, then "reduced" to October 12, when I would be in Brazil.
Ok, let's call customer service.
"Orders placed after noon are only counted the following day." There is nothing anywhere on DisneyStore.com that says it to the consumer.
"Could not you call the carrier and personally go get the box?" Yes, the attendant made me this proposal: stop visiting the city that you came to tour and spend hours behind an inefficient Disney delivery.
"There is a carrier's warning regarding Hurricane Irma and Harvey." I replied that I placed orders on 2 other sites and these arrived in order and even before the promised date. One of them uses the same carrier as Disney... Curious, right?
Well, I imagine Disney will not worry about a consumer who has lost $ 100 in a purchase with them because they have millions of other customers who pay what Disney asks to have their goods.
What I do know is that, if possible, I do not buy anything from Disney, mostly at DisneyStore.com.

I tried, I mean I really tried to purchase an eGift Card. First, it took a long time to find where they were, I had to go to search. Then, there are no selections for different cards (come on this is Disney we are talking about)! Then, you work through the forms and you never know if you truly have an eGift card or regular gift card until the very end. I did not want to hit submit because I did not want a gift card being mailed so I abandoned my efforts and went to Toys R Us and was done in less than 3 minutes. I have been blessed enough to be a Disney Vacation Club member since 1998 and to have visited Disney World well over 50 times over the past 20 years, but this was testing my Disney loyalty and it failed - I had to go somewhere else.

I have never had such a horrible time trying to purchase anything online! Wasnt taking my gift card that had 25$ So I had to make my order without it. After a week of making my purchase they said it wasnt going through and had to cancel my order. 5 reps later I was finally able to make my order again then send me a email saying my order was shipped with the wrong address after I repeated and spelled everything out twice! I dont recommend ordering anything from this website or purchasing any gift cards that you arent even able to use anyways!

I read the bad reviews here... but only after I had to place my order three times! I have a gift card and used my Disney card as back up pmt. I was called soon after by rep who handled my order to tell me that my bill is actually going to be $29 more than I was told because I'm not using my Disney card for the entire purchase?
I canceled and tried again... new rep... now my Disney card isn't a valid form of pmt so I have to use a different credit card but won't get my 10% discount? Okay. Cancel that please!
3rd try... success! Or is it?
Nope. Now I got an email that they're putting all the money on my Disney card! Because the gift card was previously used on another order. Um... the full balance is still on the card. I just checked. I'm so pissed I'm actually canceling the entire trip to Disney because I refuse to give them a dollar.

Ordered a baymax water bottle in Feb. Gave to daughter at easter time and she used bottle 2 months and the rubber seal came off and now leaks. Wouldn't recommend this product.

I would NEVER order from disneystore.com again!
I've only ever ordered from the USA twice before, both being Hot Topic ages ago, never a problem. First time ever ordering from USA Disney store this year, in April. I live in the UK and I really wanted a t-shirt I saw when my family and I were on holiday in Florida, but there was none in stock in any store out there. They don't sell it on the UK Disney Store website. I was worried to buy from the USA branch online, as I've heard so many bad things about their customer service representatives and also read a few reviews about cards being charged and then getting no goods and no refund. So my mum decided to brave it and pay the extra to buy it online for a late birthday gift for me, and have it sent to my family in Canada, (so she'd pay less custom fees), and they could send it to my brother via the army post to give to us. This was the first time my mum used HER credit card to buy from the USA. I've always used my debit card. So anyway, we ordered it in April on my mum's credit card, and she has not used her card since then for anything, she always uses her debit card or cash for her other purchases. So her credit card company called her this morning (30th MAY!) to tell her someone in CALIFORNIA, literally 10-15 minutes away from the Disney Store's headquarters, tried to use her card details to make a purchase. They tried to spend £79 worth at Target! I'm so glad her card company contacted her first so she could choose to decline payment! God knows what else they would have tried to buy! We've now blocked her card. There's no Target in the UK, and it's fishy how the first time she uses it online at Disney Store, her card details are re-used in the EXACT same state, EXACT same area, pretty much around the corner from the headquarters! We will NEVER buy from the Disneystore.com ever ever again, this is disgraceful. Clearly someone working there has some kind of access to customer's card numbers, so! BEWARE! It could happen again to anyone using a credit card to purchase!

I ordered a couple of things online a week ago. Paid shipping and it said it was going to take from 5 to 7 business days. We're a day away from that 7 business days and I cant track my order. I've called the Disney store 3 times already asking why I cant track my order down if It should be on its way. They said because I had personalized a couple of items and it was going to take longer. Very disappointed, these where birthday gift and they wont get here on time. If I knew it was going to take longer than what they've said I would've never ordered anything to begin with.

Disney.com, guest service rep.: ERIN is very helpful in resolving and correcting my order, she explain every detail of my order 4/22/2021 and rep,: DENA helped me to correct errors on my order to satisfaction.
Thank you, Guest Service for the good work that you have provided to the customers.

I actually order all the time from Disney yes some prices can be pricey but what do you expect with good quality stuff shipping is usually great and fast a lot of times Disney has discounts for orders highly recommend! If you cant find it on the site then try the Disney Park app everything is there!

I used to have high regard for Disney, but now it has gone away. Their prices soar, and the service is lacking. I ordered a limited pin set and got order confirmation. The website kept saying the item was available for several more days, then it was finally marked sold out. In the past the item would just be removed from their site. Anyway, after several weeks go by, I follow up with their "Guest Services". I was told the item was sold out and would not be shipped. So, they sell me an item that is sold out, then don't even bother to let me know that it was sold out.

More recently, I have been getting e-mails from them cancelling my orders after they have confirmed them. And the best part is, they ship in a box that is-and I am not exaggerating- at least 30 times bigger than it needs to be. Items that could be shipped in a small (5x8?) padded envelope are shipped in a 12x12x6 box.

3/10/17: Perhaps Disney pays some attention to this site... my most recent pin order came in a padded envelope instead of a box 40x the size it needed to be. We'll see if they keep it up.

Ordered a childs watch. Took forever to get it, but they charged account immediately... it was larger than most women's watches. Called and got return instructions, followed them and sent it back the very next day. It's a month later, no refund! Called them, got an argumentative B***** who was not helpful. Will be calling bank and disputing charge on my first day off coming up. They are NOT Disney, and Mr. Disney is flipping over in his box at the horrid use of his name no doubt!

I purchased 2 things online about 4 weeks. After 3 weeks of the purchase I found out only one of the items was shipped and that I am not getting the other item because it was sold out... if it was sold out then why was it available for purchase? That's so frustrating since these purchases are for a gift. Now also after another week of waiting I find out the shipping is delayed! I knew I should've gone with Amazon they have their $#*! together at least... this was a first and last buying from here. I've learned from my mistakes. Let's see if I'll even get my order.

I was at the London, Ontario store today to pick out some costumes I know my daughter would like (Princess Leia and Alice Through the Looking Glass). My daughter tried them out and chose the Princess Leia costume, but at the last minute chose a storm trooper costume. I asked her if she was sure and since she was I bought it for her. I overheard the lady who rang me up, Kacey, chatting with another employee about how I was trying to get my daughter into Princess costumes, yet my daughter chose to be a storm trooper instead. This employee was being snide and was trying to make me out to be some unreasonable demanding mother who pushes princess costumes on her daughter. Even after this I was trying to be polite to Kacey as we were leaving yet she snubs me before she remembered she was required to give the customary goodbye. Very rude employee with a chip on her shoulder.