Dolls KillReviews 2,900
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Dolls Kill Reviews Summary
Dolls Kill has a rating of 3.2 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.
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The employee are always sweet when i ask questions by mail. Thank you for your kindness!
I messed up and ordered shoes when I was not ready, and my rep immediately refunded my money and cancelled the order. Was quick, email was responsive. Great customer service!
Tumelo did such a great job with helping me out with my customer service needs. This person responded in a timely manner and was kind and helpful!
I had an excellent experience corresponding with Dolls Kill. Their messaging was quick, prompt, and professional, making the whole process smooth and straightforward.
I especially appreciated Tumelo reaching out to me directly when I had a question - Tumelo did a fantastic job ensuring all my concerns were addressed.
Dolls Kill is truly a cool company powered by cool people.
I'm not someone who does reviews, but the time has come.
Thought my package was lost in the mail, I had given it some time to update on UPS/ get to me before reaching out. I just wanted to see if there was an update or anything (nothing outta normal) and they came back checking on it with the same thing I had thought LOST IN THE MAIL BUT offered FULL REPLACEMENT and if there was anything sold out GIFT CARDS?
A lot of companies don't offer to replace the whole order let alone send gift cards for what was missed- I ended up receiving my order and letting them know. It's just nice knowing that there are still people out there that try to make their customers happy. Appreciate that a lot <3
My order arrived without an item but the customer representative Tshepo was great and dealt with it all so quickly and helpfully
I had placed an order to be shipped my apartment but it was somehow placed as a quickie pickup. I was moving in a few days too but Yolanda was able to help me quickly change and re-ship my order to my new address. So overall great customer service.
I had 2 returns and 1 exchange that went out together, but in separate packages, but the exchange never actually shipped out. I inquired and realized that the same label had been put on 2 different packages by UPS (same tracking number, different weights). Once I explained the situation and volunteered a copy of my UPS receipt with the same tracking number for 2 different packages, Dolls Kill went ahead and shipped out the exchange for me. They didn't say it's on me, and didn't say "let's wait and see if we get it or can find it," they just did the right thing for the customer as it was not my error. I'm very happy with my experience
Great timing with responses to emails, Courteous people and a fantastic Website, with all sorts of good, epic, cool stuff to choose from and purchase.
Had an issue with my package being returned and the staff understood it was urgent and they assisted very quickly and efficiently. Very grateful for dollskill.
I was shipped a wrong item, which was super disappointing. But customer service were able to resolve it with a gift card within 24 hours. Super quick response, very helpful.
Dolls Kill are very quick and responsive when contacting them through email about an enquiry that I had made on an order. I was very satisfied with their friendly, positive response.
Thank you
This is my first time to have missing items from orders. I was hesitate to send email out to customer service. I got a response very quickly from Keletso. Her kind words and efficient communication, quickly helped me solve the problems. I greatly appreciate her help. She is a super star as a customer, I'm very happy and lucky to have Keletso helping me out.
The dress i ordered was damaged and keletso helped me out a ton. Unfortunately the dress was sold out in my size and i had to get a refund but keletso made my experience great. They were responsive and super nice. I really appreciated their help.
I am in absolute love! I purchased the weekender coffin bag and it's everything and then some! Protip if you live somewhere cold and the bag gets bent use a blow dryer to heat it up and reshape it!
I recieved a skirt that the zip was broken on so I sent an email to the complaints team, they were super helpful and sweet and gave me a gift card and let me keep the skirt! Thank you so much xx
I had an issue with an item breaking after only 2 uses and the customer services reps were super quick in their response (less than 2 hours from initial inquiry) and were super nice in their emails. I am happy with the results of the exchange and have and will definitely buy from them again.
Tshepo was a huge help! I ordered an item and didnt get a confirmation/order number. Turns out it was sent to an old email and they were able to track it down and make sure i get all the information that was needed. Super helpful and super quick!
Unfortunately my package was open and damaged when I picked it up at the pick up store after it had to travel 10 thousand kilometers to Germany. However the Dollskill customer support helped me instantly with the missing items. Truely a great service! Much appreciated!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members