ELF CosmeticsReviews 237

I ordered 10 items on their very slow and frustrating website ( alarm bell no 1). Took 15 mins for payment (repeated) to actually go through ( alarm bell no 2). Took 2 weeks for the " thank you for your payment" (no 3). One month later and Im still waiting for shipment details... I love ELF products but I've been forever put off purchasing anything from them online. Everything. Seems.To. Take. Forever.
And to make it worse customer service are extremely rude, and ignorant. Im Australian, and being asked if Im an "abo wog" and if my parents where prisoners and laughing, is NOT acceptable.

When I placed my order I had an issue with the website crashing at payment page but the customer service team were quick to respond to me to advise the order had processed fine. Delivery was quicker than expected overseas and well packaged. When I ordered there was an offer for a free mystery pack when spending more than $10 and OMG the amount that was in the pack was amazing! It's all makeup items that I will use too which is fantastic and I couldn't believe just how much I had received for so little - thank you e. L. f!

I ordered some make up from them. I miss spelled my address but immediately emailed them. They did not get back to me until AFTER my item shipped. Then refused to refund me until they recieved it back which we all know would take a week or two. So I fought and told them I wanted my refund now since there customer service was so poor they should of caught the correct address. So once I bugged them they finally said they refunded my account. Told me it would take 5-7 business day ok so that goes by 7th day I call them now I am told it will take 7-12 business day so I'm little aggravated but I cooperate of course. 14th day comes. Now I'm being told to contact my bank and they will prove it was refunded. So I contact them they tell me there's no trace of a refund so there not much they can do. So long story short I never got my order nor did I get a refund to this day. Be careful they are a scam!

I called because I had an issue with my recent online order, the rep got loud with me on the phone and was mumbling all kind of rude stuff to me "I can't deal with this back and forth all day", well resign from your current post. I didn't beg u to work there and I spent my hard earned money at your company to be treated like "nothing"?!?!
After letting her know it's rude and unprofessional to speak to me like that she simply laugh, said have a good day and hang up the phone.

I work for a company who values customer service and would been given my pink slip should I speak to any customer in a rude manner.

I, personally, have not had such bad experiences as everyone else here has. I've made two orders from them so far, and everything that I ordered came in the box + the free gifts I received with both of them. They're cheap, great for beginners, and the shipping takes less than two weeks (it's always here before it says it will be). My only complaint is that the products are small, but for $1 - $5 cosmetics who can complain really?

I would like to dispel the myth that elf sells your information to third parties, as one person said below. Elf has a deal for new customers who make an account where when you spend $25, you get a free magazine subscription and it shows it right there in checkout. You can either accept the subscription, use it as a $24 rebate, or delete it from your cart. I decided to rebate mine, making my second order from them only $5!

I ordered multiple items on Nov 30th, it was only supposed to be a standard shipping time, meaning 5-7 days. They didn't even send me a confirmation email saying it was shipped until 20 days later. I finall received my package on the 22nd of DECEMBER. And I was willing to forget about waiting so long, but when I opened the pacakge, half of the items I ordered were missing. I called customer service and reordered the missing items and the lady offered free 2-day shipping. The confirmation email I received stated it shipped out on the 12/23, but when I called customer service on 12/31, a very rude lady picked up and claimed they shipped it out on 12/28. I asked why there is a discrepency in the shipping dates, and she refused to answer and hung up on me. There was also supposed to be a tracking number and it was not available on the elf computer system. Their products may be cheap, but the terrible customer service is not worth it, especially if they keep avoiding the problem. They will lose customers. If a customer asks a question for clarification, you do not hang up on them. I have also worked in retail before, and even when I am in a poor mood, I would never treat valued customers that way.

I should have read all of the many complaints online regarding ordering on their website! I ordered some things as a Christmas gift for my daughter and it says if I spend a certain amount I get free shipping. I waited two weeks and even emailed them, with no response... when my package arrived it was missing items. They did charge my card for ALL of the items and never got back to my emails! When I tried calling I got an automated voice saying to email them! How is it that they can get away with taking money from people and horrible customer service? This was my first time ordering from their site and my last! I will also go on a mission to show the 9,000 followers on Facebook, 2,000 on Instagram and every other social media site I have, the MANY complaints against ELF. I refuse to spend a dime on any of their products and will make sure EVERY single person I know ( and in my line of work I come in contact with a lot of people from all over the world) know the truth about this scandalous company!

What originally happened was that elf gave me a $3 refund for 14 missing items I had paid for and didn't receive. I made a previous review describing the terrible experience. After three emails and a message I left on their voicemail, I received the rest of my refund for those 14 items, and they sent me a 32 piece eyeshadow palette set (all about the nude) with two studio brushes, and an eyelid primer, along with a postcard from an elf representative apologizing for the bad experience I had. The refund, free gift and apology pushed a button in my heart, so I felt obligated to tell everyone that they resolved the original issue, and they went above and beyond by sending me a free gift.

Even though this experience with them was pretty bad to begin with (because half my order was missing when it arrived), I'd say that I'd shop on their website again in the future. It did take a few emails and a few days to hear a response from them, but they managed to at least give me my money back so I'm satisfied knowing that they take care of their customers.

In october I ordered a few items from elf, which took about 2 weeks to arrive. Once my items did arrive, the first product I opened (a Lipstick) was broken. I emailed them right away, and they said they'd deliver me a new one right away and gave me a 5$ gift card (which I appreciated). However 2 months and a few emails later, and I still have yet to receive the lipstick replacement (oh yeah and the 5$ gift card does not work). I've tried chatting with them (no one replies), I've tried emailing them (no one replies), I've tried calling (and due to call volumes being so high they aren't taking calls). "Customer service" is non existent at elf. At this point I don't want anything more to do with elf, they can keep my money and the lipstick they never sent to me, but I will definitely never order anything from them again. I have never been this frustrated with a company before, if I could rate then a 0 I would, because 1 is too high.

Ive ordered from elf a good handful of times and I can honestly say I love it. I mean sure I'd rather order 10 things from MAC or Urban Decay but you can't beat the price. Literally almost everything is under $6 and the quality (depending in what you buy) isn't too had at all. I recently bought about 10 items on cyber Monday from elf and they had a 50% of their whole store sale. I mean you seriously cant beat that. I'm just saying don't expect to get 100% pro makeup but it is deffinetly worth the price!

Elf only sent me 6 out of the 10 products I ordered. I was so mad. If they thought I wouldn't notice that they must've thought I was stupid. I then tried to call the number and it sent me straight to "please email us instead"... Ughhhhh. So then I went and sent them an email and they didn't even respond. I sent them an individual email and filled out the contact form online. I couldn't believe this happened to me. I thought this was a good brand but I was wrong. This was the first time I ordered from them and I will never go back.

E. L. f. Already makes amazing products for pennies compared to their competitors. No complaints there, and if there's a problem, their customer service takes care of it for me in a jiffy. (I've had a few cases of an item being incorrect or not included, and they were swift to correct it.)

My only complaint is that they can't seem to keep up with demand on some of their more popular items. These will sell out in days and can take months to become available again. And while the site layout has been improved as of today, it seems to have removed some of my favorite tools like the wishlist option and the ability to be notified once an item is back in stock.

I love ELF. I have 1 teenage and 1 pre-teen daughter who love makeup. ELF is definitely worth it. We have so many items of all types and I don't have to freak out if they drop the eye shadow or lose a mascara at school because it's cheap. The quality is as good as if not better than most drug store make-up. When they get older and make their own money they can choose to buy expensive, over priced make-up. I rarely wear make-up myself, but most of my make-up is now ELF.

Yes the products are cheap and my order came just fine. However, a month later, I received a subscription for Vogue Magazine that I never signed up for. Turns out, ELF sold my personal information (and possibly credit card) to a company called ValueMags.com. Other customers have had the same problem with ELF. Please do not order here. Your information might end up with a third party and your credit card could get charged for something you never even ordered.