ELF CosmeticsReviews 237

I own a lot of Elf products and i am constantly looking for new releases and items sold in stores. But, recently the site is soo slow that it makes it very frustrating to make an order. I understand that the deals and low prices means that there is constant traffic on the site, but they really need to figure out a solution. It took me over 3 days of constantly trying to place an order for it to finally go through. I was very frustrated and annoyed and i do not plan on going through that much trouble again. If they do not fix this problem soon, I will switch brands and shop somewhere else.

May 19: Signed up on ELF website and placed an order (with international shipping to Montreal, Canada).

May 20 early morning: Confirmation email from ELF: order is shipped.

May 21: "FedEx Delivery Exception" due to "Improper or missing paperwork - Missing Commercial Invoice". "Shipper requested shipment to be returned - Unable to deliver shipment returned to the shipper." (tracking information from FedEx website)

May 21: In the evening I send an email to ELF customer service (it was past their business hours to call) inquiring about my order. ELF immediately replied with an automated email apologizing for the package being "lost in transit" and asked whether I would like a refund on my card or have my order reshipped, if the latter, to confirm my shipping address. I wrote back that I'd like my order to be reshipped and I provided my shipping address once more.

May 22: Confirmation email from ELF: order is shipped.

May 23 to 28: Nothing, and no tracking record on FedEx website (ELF does advise that the tracking record will only update once the package has crossed the Canadian border which could take up to ten days).

May 29 - 6:30 am: FedEx tracking update: Package has "Left FedEx origin facility" on the 28 and is "On FedEx vehicle for delivery". Estimated delivery: Thursday May 29.

May 29 - 2:30 pm: DELIVERED.

I am satisfied with the products and service I got.

However, due to the issues they seem to be having with shipping and customer service (based on myriad complaints I've seen from other customers), I am not ordering online from ELF again; the anxiety of not knowing whether or not you're gonna get your package is not worth it.

Buying their products in-store, if you can, in your best bet.

I love elf their products are very good quality and so affordable That you dońt hesitate to be beautiful... The accessories are incredible especially the brushes are soooo soft and the nail polish is perfect. I'd like to buy à lot of thèse but they increase the price from 1euro to 2,50 euros and the only thing That makes me hesitate to order is the shipping price at home it is 6,95€ In France it is huge ( most of cosmetics sites In France offer the shipping from 15 or 20€)

This site offers makeup for the thrifty person... I have ordered from here several times and have only had one problem... they didn't send me an item that I had ordered... a quick email to customer service and the money was deposited back into my account... The makeup from the site is just as good as any drugstore brand (cover girl, maybelline, revlon, etc). The site offers promos all the time and many times shipping will be as much as your order so you may want to order with a friend. Arrival time for your purchase is usually about 7-10 business days. Read the reviews of the items you select and order based on these reviews as some of the products don't always get good ratings... For the price of the makeup, it's worth a shot to see if you like their products or not... if you do, you have found a great site, if you don't, you aren't out alot of money.

I wish ALL women knew about ELF (eyeslipsface)! Almost everything on that website is under $5, and most of the time they do specials (right now it's free shipping on orders over $25!)

My co-worker introduced me to this- she's bought over $30 in supplies- says all of them work fabulously and the shipping was fast! She's addicted to this site and I have to admit, I'm addicted too!

The makeup on this website isn't "fake" makeup either (you know, where it looks pretty in the case but not on your face) - it's high quality stuff!

I'm so sorry to get you addicted too... :)

I've ordered here several different times. The make up is really inexpensive without having to sacrifice quality. I especially love the studio brushes. They're just as soft as the ones my friends by from Estee Lauder or some other expensive brand, and they're 75% cheaper!

The only problem I have with them is that it takes about 2 or 3 weeks before I it arrives. I don't even get a confirmation from shipping until about 5 days after I've ordered it. Other than that though, the make up is very worth it to buy and i will continue to buy it. Just don't expect it any time soon.

One for the ladies a company worth using and honest - I have brought quite a few item from this company, they are reliable, good value, and the speed of delivery is second to none. My last order was ordered in the afternoon and arrived the next morning now if thats not quick I don't know what is.

I just thought that instead of my moaning about the other company that I'm having trouble with I thought that I would let everyone know about a truly excellent company that really stands out in my book. Sandranewp