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ELF CosmeticsReviews 237

3.0

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ELF Cosmetics Reviews Summary

ELF Cosmetics enjoys a mixed reputation among customers, with many praising the affordability and quality of their products, particularly for beginners. Positive experiences frequently highlight effective shipping and packaging, as well as the brand's commitment to cruelty-free and vegan options. However, significant concerns arise regarding customer service, with reports of unresponsive support, order inaccuracies, and delays in reward redemption overshadowing positive interactions. Overall, while ELF's product offerings attract loyal customers, the company must address its customer service challenges to enhance satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
35
value
38
shipping
34
returns
17
quality
39

We monitor reviews for authenticity

North Carolina
1 review
3 helpful votes
Follow Robyn G.
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I bought the Ride or Die lip balm (cheeky cherry) and can honestly say it tastes like old lady perfume. So I hit up Elf customer support to find out if I got a bad tube or something else was messed up because there is no way they meant for it to taste like this! They answered my first inquiry with a few vague paragraphs BUT they never addressed the lip gloss taste in question. I sent 2 more inquiries and have heard nothing from the company. Leads me to believe the company is $#*!e and I won't spend money with them again.

Date of experience: January 12, 2022
Massachusetts
2 reviews
0 helpful votes
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ELF products are my love
January 11, 2022

I'm in love with the ELF products! I look gorgeous with all of them: my skin glows and my lips are nourished! Recommended to all my friends!

Date of experience: January 11, 2022
Washington
1 review
1 helpful vote
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Good and Healthy
November 4, 2021

Good and Healthy products with fair prices, all my make up collection are from e. L. f, and the service is great too

Date of experience: November 3, 2021
Ohio
5 reviews
5 helpful votes
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Happy to shopping with you guys. The quality of the makeup is very good. The blusher and concealer have great pigmentation.

Date of experience: October 26, 2021
Australia
4 reviews
1 helpful vote
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Questo è un dispositivo di raffreddamento con molte cose utili per la tua pelle. Mi piace. Molte grazie

Date of experience: October 23, 2021
New York
1 review
0 helpful votes
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Thank you
October 17, 2021

Elysha was extremely helpful with assistance in handling a minor issue that arose. She was quick to act and followed through to completion.

Date of experience: October 16, 2021
RU
1 review
0 helpful votes
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Beauty
October 15, 2021

Very good product thank you very much I will take it here on this site I like it I will advise my friends

Date of experience: October 13, 2021
Washington
2 reviews
1 helpful vote
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The best cosmetics
September 16, 2021

I love your products. Everything you do is phenomenal. I love the formulations and packaging. Everything is always delivered on time. I am satisfied.

Date of experience: September 16, 2021
Pakistan
2 reviews
0 helpful votes
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Chewy offers incredible customer service and their prices are really hard to beat. In terms of price comparisons on items selling on chewy vs amazon, petco, or petsmart, chewy usually offers the lowest prices. I placed an order for terramycin (pres. Eye drops) which was around $28 on amazon but i was able to get for significantly less on chewy, around $20.

Date of experience: September 9, 2021
New York
106 reviews
432 helpful votes
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Keep in mind that e. L. f cosmetics is very inexpensive so don't have high expectations. With that being said, I believe for the price point, consumers are getting decent quality goods for the price. I've used their eyeliners, some of their eyeshadows, lipstick and accessories. Some of them match the quality of mid-tier brands from Sephora. You really have to try them out and see what products work for you.

I love that their website is easy to browse, they're in-stock in retail stores and online. You could get a lot of promotional discounts, offers and their shipping minimum is only $25+ to get free shipping. Anything that doesn't work out, I don't even bother returning. It's not worth it. E. l. F cosmetics run on affordability, so personally, I don't bother returning cosmetics less than $30 in any store. I just try to use it up a different way or give it away to someone I trust.

Date of experience: September 4, 2021
Ukraine
1 review
0 helpful votes
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I just like shopping here. Thanks a lot for this service. Most of all I like on-time delivery and free shipping.

Date of experience: July 11, 2021
Ukraine
1 review
0 helpful votes
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Cool brand
June 24, 2021

Some of my friends adore this brand and have got a lot of its products. I tried it too. I found several suitable products for my skin and used them. I can say it is good for its money.

Date of experience: June 24, 2021
New Jersey
2 reviews
0 helpful votes
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Quality products
May 22, 2021

Cheap beuty products but quality. I often buy eyeliners here. They are the best for me. Wanna try a foundation.

Date of experience: May 22, 2021
New Jersey
1 review
0 helpful votes
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Nice
April 29, 2021

I also used this cosmetic brand. Can tell you that I'm very satisfied with their products. Keep on doing it and I will be your regular customer.

Date of experience: April 29, 2021
Ukraine
1 review
0 helpful votes
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Cool brand
April 13, 2021

This is a cooler with lots of useful things for your skin. I have found this brand recently but I really like it because of its quality and variety. I think that's a great place for choosing a present for your friends.

Date of experience: April 12, 2021
India
6 reviews
1 helpful vote
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Nice, Love this elf cosmetics brand. Affordable makeup with high quality formulation. I like their face and lip cosmetic range. Great collections and amazing packaging. Foundation is Super light weight on the skin also the lip balm makes lips feels hydrated as well as soft and moisturized.

Date of experience: April 1, 2021
Arizona
4 reviews
3 helpful votes
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Have tried several of their products so far, most of which was not terrible, but not that good. No special effect, no unique items. But for such price, I guess it is one of the best you can have. Otherwise if you're looking more for quality than a price, better try different brands.

Date of experience: March 26, 2021
Colorado
3 reviews
2 helpful votes
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Great present for my wife. Quick delivery and quality products keep me coming back holiday after holiday.

Date of experience: March 25, 2021
New York
4 reviews
12 helpful votes
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What?
March 2, 2021

Uhhhh im just a kid can some one be kind and tell me what e. L. f is? I mean I know it is make up, but I wright reviews for how bad iready is so can some one help me out?

Date of experience: March 2, 2021
Arizona
4 reviews
27 helpful votes
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I have placed 3 orders so far with Elf. First and foremost I love almost everything I have gotten. The couple of items I didn't care for were preference issues, not quality. I wish they would expand their lines to include hair care! I wish they had more fragrance-free and sensitive skin items... I wish I could buy more from them! Second, the packaging is hands down BEST I have seen from a beauty/skin care company. Everything arrives in perfect condition. Sturdy boxes, appropriate packing material, etc. Finally, good value: affordable items in hand sizes. I can't say enough about how pleased I am to be an ELF customer.

Date of experience: March 1, 2021