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ELF CosmeticsReviews 237

3.0

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ELF Cosmetics Reviews Summary

ELF Cosmetics enjoys a mixed reputation among customers, with many praising the affordability and quality of their products, particularly for beginners. Positive experiences frequently highlight effective shipping and packaging, as well as the brand's commitment to cruelty-free and vegan options. However, significant concerns arise regarding customer service, with reports of unresponsive support, order inaccuracies, and delays in reward redemption overshadowing positive interactions. Overall, while ELF's product offerings attract loyal customers, the company must address its customer service challenges to enhance satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
35
value
38
shipping
34
returns
17
quality
39

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New Jersey
1 review
0 helpful votes
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Primer
January 13, 2023

Very disappointed in the primer. It did absolutely nothing. I was hoping for a little coverage but got none

Date of experience: January 13, 2023
Canada
1 review
1 helpful vote
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Worst service
January 3, 2023

Omg.the worst customer service I have ever seen.They should hire a decent staff for customer service atleast.

Date of experience: January 3, 2023
Kansas
1 review
3 helpful votes
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Placing order/canceling it
December 30, 2022

I am not impressed with the process of completing my order on elfs website. I had a $25 gift card I was going to use and an additional $5 off the website offered me. Although, to my surprise, It was not easy to find where to put this information in since I don't shop with gift cards or promo codes often. It was the ONLY drop down that wasn't extended fully in the payment part of the process, leaving it to not be seen, what's so ever! Once I realized there wasn't going to be another menu to put my codes in, it was too late. My order had already been placed. So, I look up how to cancel my order, email, and they tell me cancels cannot be made. What?!? I've seen this problem with so many brands and it is just infuriating. I love elf products but I am salty my whole order had to be payed for by me when originally it was going to be "free".

Date of experience: December 30, 2022
Oregon
1 review
0 helpful votes
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Discontinued product
December 19, 2022

My wife uses the E.l.f. Cosmetics highlighter and concealer duo, she uses it all the time now she can't find it anywhere. Please please bring the product back. She loves that thing

Date of experience: December 17, 2022
Washington
2 reviews
0 helpful votes
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I use this product everyday, and everyone I know uses it too. E.l.f. Discontinued the product, I don't know why but everyone I know would really appreciate it, including me. Please e.l.f. Bring it back.

Date of experience: December 17, 2022
Nebraska
1 review
0 helpful votes
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Forever Fan
December 15, 2022

Vegan, cruelty free and paraben free, check. Fast shipping (usually ships within the day I order), check. Get my items within a few days of ordering, check. Amazing and beautiful products, check. Oh and insanely affordable. I can't even believe this company is real. It's so so good.

Date of experience: December 15, 2022
Connecticut
1 review
2 helpful votes
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Just bought from them the Black Friday deal and it was supposed to be forty percent off. They overcharged me and didn't send all the products. In total I got 6 lip products and was charged 50.00 dollars. I should've just gone to the store! Have sent three emails and I get nothing but promos for discounts on prods. No customer service response. They better fix this or I am going to post this everywhere beginning with my 7k followers.

Date of experience: December 3, 2022
Washington
2 reviews
0 helpful votes
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Not bad
November 2, 2022

Very cheap brand, I bought it once and it feels good. But won't buy it again maybe. Because I already have a lot of similar items

Date of experience: November 2, 2022
Georgia
9 reviews
11 helpful votes
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Good Fragrance Free Pure Skin Toner!
August 30, 2022
Updated review

I went on Elf.com to search for a new toner to use in my skincare routine. My previous toner wasn't as effective as I wanted it to be in terms of removing excess oil and makeup. As I was browsing, I came across the Pure Skin collection. That's when I realized that Elf has a Pure Skin Toner made with niacinamide, oat milk and aloe juice for all skin types. I decided to purchase the product and the results have been amazing. The toner leaves my face smooth, refreshed, glowing, soft and light. It doesn't irritate my skin and it's fragrance free. It is definitely my "must-have" product.

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Date of experience: August 30, 2022

Their Pure Skin Toner is incredible!
March 31, 2022
Previous review

I went on Elf.com to search for a new toner to use in my skincare routine. My previous toner wasn't as effective as I wanted it to be in terms of removing excess oil and makeup. As I was browsing, I came across the Pure Skin collection. That's when I realized that Elf has a Pure Skin Toner made with niacinamide, oat milk and aloe juice for all skin types. I decided to purchase the product and the results have been amazing. The toner leaves my face smooth, refreshed, glowing, soft and light. It doesn't irritate my skin and it's fragrance free. It is definitely my "must-have" product.

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Date of experience: March 30, 2022
Canada
2 reviews
1 helpful vote
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Delays on shipping
August 14, 2022

I am from Canada and did my research before ordering online knowing that it can take 3-4 weeks for my order to arrive. The day before my order was supposed to arrive, they emailed me saying it had a delay in shipping and will take another week! I waited 1 week for my order to ship and after it was said to be "shipped", for another week it did not notify me of ANYTHING or maybe it just didn't move at all. Now they're saying there was a delay. Absolutely disappointing. 3-4 weeks already takes enough considering the fact that I paid an extra $14 for shipping for it to come faster but all that gone to waste! Will not be ordering again.

Date of experience: August 14, 2022
Texas
3 reviews
3 helpful votes
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Highly recommend!
August 9, 2022

ELF Cosmetics is amazing! I had gotten an unfortunate haircut from another establishment and she spent the time fixing every detail of my hair until it was perfect. She's so skilled and so sweet. Highly recommend!

Date of experience: August 9, 2022
South Africa
3 reviews
0 helpful votes
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Ordering is fast, all information about the product is available, I make the second order in this online store, and both purchases please, delivery on time, on the agreed date.

Date of experience: July 25, 2022
Wisconsin
1 review
0 helpful votes
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Favorite Makeup and GREAT Customer Service
May 20, 2022

This is my all time favorite make up and (silly me) always bought it at Target because it was convenient. Little did I know you could just order direct AND it saves you money; I'm all in on always ordering direct now. The package came relatively fast but it was missing an item. I reached out to customer service a couple of days later to let them know and they got the missing item in the mail immediately, I mean WOW. There was no arguments, no making me feel like I was trying to scam them, nothing; just an honest apology and made it right. Hands down 10 out of 10 great experience.

Date of experience: May 20, 2022
Canada
1 review
1 helpful vote
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The site is hard to navigate. I never received emails until I lodged a complaint. I bought quite a few products, two separate times and the service was the worst ever.

After many emails back and forth, they totally ignored my complaints.
Staying away from this company. There are other drug store cosmetics companies that appreciate you as a customer and offer better products.

Date of experience: May 16, 2022
Nevada
1 review
2 helpful votes
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Great makeup website!
May 2, 2022

This website is a great choice if you're looking for good quality makeup at a low price. Awesome deals and rewards program! Earn points and redeem them for money off your order, free products, etc.

Date of experience: May 2, 2022
New York
2 reviews
7 helpful votes
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Fantastic Cosmetics
March 23, 2022

Love this site - very trustworthy and quick shipping.
I have ordered several times and they always get the order correct and sent on time.

Date of experience: March 23, 2022
Missouri
1 review
1 helpful vote
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Great experience
March 6, 2022

Ordered a few products in the past and so far has a pleasant experience with them. I would highly recommend trying the face masks the coconut one. Shipping was super fast and professional. Overall great experience

Date of experience: March 5, 2022
New York
1 review
1 helpful vote
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AMAZING CUSTOMER SERVICE
February 9, 2022

Customer Service rep Tanya is an absolute ROCKSTAR. SO SWEET, SO HELPFUL, SO AMAZING. MADE MY ENTIRE DAY SPEAKING WITH HER!

Date of experience: February 7, 2022
District of Columbia
3 reviews
1 helpful vote
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Affordable!
February 7, 2022

Elf offers affordable, high quality products that often rival some prestige products! What does Elf stand for? Eyes, Lips & Face! And has a huge range of products that are vegan and cruelty-free from complexion-perfecting foundations and concealers to ultra-pigmented liquid and powder eye shadows to cult-favorite face and eye primers to achieve a glam or natural look. The one product I love is the poreless putty primer. It includes squalane, which helps prevent moisture loss during wear, perfect for my dry skin. It has a velvety texture, so when I apply my foundation afterwards, it goes on smoothly.

Date of experience: February 6, 2022
Indiana
2 reviews
4 helpful votes
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Great Products!
February 1, 2022

E. L. f. Cosmetics is my go to place for makeup! Wonderful prices, lots to choose from and great service! There are sales and perks from being a member as well!

Date of experience: February 1, 2022