Overall my experience was poor.
My order said it was delivered; however, it wasn't and it took 6 business days to rectify and delivered. In general I found the quality and sizing poor. I returned everything.
Return process was easy; however, it did approx 3 weeks to have my order returned/ processed. Additionally, I'm Canadian aka International shopper. My original order was $400.22 USD. I was charged $20 x 2 for shipping (which I was aware of an okay with) and $58.11 in duties for which they have told me is not refundable. That's $98.11 USD = $135 CDN for trying a new retailer. I purchase from the USA all of the time and I've never had an issue with a refund return of duties. Buyer beware!
Eloquii be assured you will never see my $ again.

I want to share with the public a message I sent to the Eloquii customer service team:

Dear Eloquii team,

I wanted to write and say THANK YOU for a favor your Returns Department did for me lately. When I received my recent order and knew I had to return the clothes, I put a bunch of things in the return box to take down to the garage with me on the way to my car. Unfortunately, I had some tools in the box that I forgot to take out, and accidentally shipped back to you with my return!

Having attempted to contact warehouses and returns departments with other companies before and been told there was nothing they could do, I gave up the tools as a lost cause. My husband was particularly disappointed because they were part of our only consistent set of tools, and he's adamant about not loosing any. Oops!

So imagine my surprise and relief to get a package in the mail from Eloquii, with the missing tools in it! It was so kind and considerate of you all to recognize the mistake and send the tools back to me without me even having to say anything. THAT'S customer service!

Thank you again!:-)

I never shop online for clothing. I dont even have nice dresses because when I go to AS or LB, I never really like their styles. I have seen ads for Eloquii, but I just couldnt afford their clothing. This Christmas I have taken advantage of their sale. I ordered 2 coats, a dress 2 skirts and 2 blouses. I must tell you I was prepared to return all of it. I didnt think it would fit or look good on me. Im smaller up top and hippy. I LOVED EVERYTHING I PURCHASED! EVVV-ERRRYYY THING! I felt pretty in each item. I went back to the site the next day and some other things I wanted were marked down even more so I got them. I especially like the fabric blend for the skirts. They have give and the patterns are so lively and vibrant. Not bland or just black! I loved all of it. Believe me, when there is a sale, Im buying all I can from them.

First of all, I had been eyeing this blazer I had seen online and was really excited about. For the price (over $100.00), I thought, "this quality must be really good" and the pictures made it look like it would be a high quality piece. I waited until the item went on sale to purchase it. When it arrived, I couldn't wait to open the package and try it on. Unfortunately, when I opened the item, I was appalled at the quality. I kid you not, I have purchased better quality items from JC Penney and Forever 21. It was a thin, polyester-like material that wrinkled. The fit alone was terrible and I don't know if they just cut the piece blind or the dress forms or whatever they use is super skewed. In the chest area, there was fabric for the chest, but it was going "outwards" and looked very, very strange. I was even more annoyed when I went to set up a return of the item, that they did not have free returns... For the price of their items, I thought for sure returns would be free. So many of the most basic sites with cheap clothes allow for free shipping and returns.

Not worth your time or money. Trust me, the site looks fancy and quality, but if you're going to pay that much, go to EShakti or Navabi or literally anywhere else...

Like others here, I find the return process frustrating. I sent back some clothes on 9/21, they didn't acknowledge receipt until 10/4, and did not process my refund until 10/18 (which meant I didn't get it posted to my credit card until 10/20). It's pretty frustrating to have a lag of over 3 weeks between receiving the return and posting a refund, especially when their own return timeframe is really tight - postmark within 30 days of receipt. I had no luck contacting customer service on the phone (very long hold time and I eventually had to give up to do something else), but I did have a quick response and clear information from the online chat, so that was good.

I've liked some of their clothes, though, and it's nice to have a place that takes a few fashion risks for plus size clothing.

I order from Eloquii at least once a month and I have never had a bad experience. Merchandise takes a few days longer then most places, but nothing crazy. My returns have always been handled quickly. One customer service rep gave me her direct # if I had any issues with my return. The only issue I have is that their system will automatically charge you a $7 return fee even if you've paid your own return shipping cost. But, every time I call them there is never an issue with crediting my account for the fee. I do hope that they fix this problem at some point; it gets a little annoying to have to call every time this happens. Overall, I would recommend them to others, actually I have. Love the style, quality and sales. Give them a shot you won't be disappointed.

I bout a lot from eloquii. I used their sizing charts but nothing fit, it was all too big in the chest. I returned everything. I emailed customer service and I called, they are very slow to respond to emails, and their phone hours are horrible because they are only available when people work. They do charge 7.00 to send anything back, for the shipping costs. They are so slow to process any returns! It takes almost 3 weeks for them to email that they received the package, and I can't imagine that the mail takes that long. Then it takes them another week to tell you how much your refund is. Then it takes 2-5 days to show back up in your account. The quality of their clothing is very good. If anything fit I would keep it, but they don't make anything for woman who aren't curvy up too. Their are just so slow, unresponsive and don't have realistic hours for their customers.

I ordered a dress and it was to big. I had to return it. I called customer service 3 time at different times of the day, the 3 time after 10 minutes a customer service representative answered the phone and stated that she did see the return in the warehouse system, however it would take 3 additional days to see in the main system. In their return and exchange instructions it states I will be charged the $7.00 return shipping fee which is understandable, but the additional $6.99 it never states that in the instructions. I won't ever buy from this company again. Very Poor Return Policy. Be ware