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Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
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I've already talked with customer service, I've received this question before. Yes, I recieved the order, logo was wrong, new shipment is supposed to be on it's way soon.
Very happy with the ball that arrived. 1st time customer, so I was slightly worried about getting such a good deal, but justified it because it was the outdated model. So it was awesome when the package arrived early and was the new 2023-2027 version of the ball. I will be shopping here again!
Great buying experience! Lots of awesome products to choose from. Excellent communication throughout the buying and shipping process. Will absolutely purchase from EpicSports again. Love my 'Roy F'in Kent' tee shirt! :) Thank you!
I purchased these for all the members of our family to make personalized Christmas shirts. They came quickly and are perfect for my project
Easy to find what we needed. The order came much sooner than expected and everything was correct and accounted for. Thank you for being there!
We were having a budget issue with our program and my husband and I wanted to contribute. When I saw the ad, I didn't believe it. I ordered 36 pairs of pants between $. 49 to.$. 99 per pair. I spent more on shipping than for the order. When we received the pants, they were not only a good deal, they were quality and THAT is the best part of the entire process. We received them in a very timely manner. Thank you Epic Sports!
Communication was good the item looks like the picture however it is very thin and lightweight I thought it would be a thicker material the logo came out nice!
The items I ordered on the website were listed as youth large. When I received the items, they could fit me as a 5'5" adult. When I reached out to return the items, I would have had to pay $85 to ship the items back. The whole situation was awful and due to poor item description I am now out $85.
I purchased an Alabama outdoor tv cover. We haven't opened it yet because it's a Christmas gift. Purchase and delivery was easy.
The experience was great. I will definitely shop with you all again.
Prior to ordering, I verified that the item I wanted was showing a older model on the website. Even though my previous order was fulfilled with an updated model. I placed the order hoping that it would be the new model that I received. Thankfully, it was.
Had a huge selection of closeouts and was able to find everything I was needing.
It seems %90 images i choose. Download, & submit to epic for customization all get rejected or need to be modified, enhanced, reviewed, approved.
Compare this to other on line stores which almost never rejected or require modification. Plus purchased & customization products arrive at my door step much quicker.
These epic sports issues are constant & on going every time. Some improvements & availability need to be done by epic sports.
P.S. Epic sports enough already with the pop in ads while I'm visiting other sites like YouTube, Facebook, etc. It only annoys & discourages me from using your store for purchases.
Thank you
Ordering easy unfortunately it is a close out item and not
returnable
Easy website to use with a ton of options and styles. My order was on my doorstep 2 days later with evething that I ordered. Great quality as well.
Hi, I just received my package, but it's missing what I requested. The hat and the backpack did not come with the logo I ordered.
Can you please help me fix this issue or let me know the next steps to get the correct items?
Thank you.
This is the second time I used Epic Sports for my teams jerseys. This year we kept it a little more simple and we got or jerseys in record time. Glad we used them and the price was right. Thanks Epic
Great service. Within 24 hours sent a more defined version of the custom picture I used. Items came out great and the shipping was fast for custom shirt. Already placed two more orders.
My experience was great, I ordered and it was delivered successfully. Truly appreciate this business checking in on my satisfaction.
Thank you for processing my school's order so quickly. My only question is if the tax exempt form I sent in ensured that our school card was not taxed. If there is a way to let me know, I'd greatly appreciate it.
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!