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Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
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The process to order was easy but the shipping was much longer than anticipated and there was no notification of the delay.
EpicSports is definitely my new go to for sports items. I order caps for my students and the quality was superb! I received my merchandise very quickly.
I ordered two Custom All Sport Jerseys. These items were completely made based on my designs. The quality is great.
Once one of the designs is decided, we plan to place a large order within the year.
The order was placed and within the hour I realized I made a mistake in the order. It has been a challenge to remail the box back at this point.
I purchased these same shirts years ago. They were great then and still are!
Order arrived incorrectly and with a little back and forth it was corrected. I was a little disheartened with the amount I had paid for shipping and the order did not arrive as expected.
This was the first time ordering with Epic. The description of the item was exactly what we received. The shipping was quick and the communication has been great.
Order a decent amount of shirts. They arrived in great condition and in a timely manner!
Sporadic communication on locating order then in dealing with the tracking
Delivery was ahead of schedule and we had a good experience working with you.
Seemed like a very slow delivery process but other than that, great experience
Every time I order more than 4 shirts, my order is messed up. I get wrong sizes or the have slits from box cutter in them.
Everything we ordered came in and in a reasonable amount of time and quality has been good so far.
The beginning price was what I was looking for. The day the package was supposed to be delivered I got a notification that the design had an issue and NOTHING was shipped. The order went out late and the order was not done correctly, All shirts were supposed to have a design on them and 2 shirts were shipped blank. I am STILL waiting on my 2 shirts to give to the team and I have had to tell the director and parents this shirt for the kids is still MIA. I was looking forward to more items with you site but now I am really on the fence about buying anything or even speaking your website to others.
I always find great buys to fill my shoe boxes.
Epicsports.com, thank you for your closeout deals!
I needed some cheer gear and received exactly what I needed at a great price and quick delivery. Sizes were perfect.
So far the product is good for replacing my Nike baselayer. Fits a bit small but overall great value.
Epic Sports always has amazing products for amazing prices. I'm constantly impressed with every order!
Ordered my caps and was very pleased with the quality of them. Fast and prompt shipping, looking forward to doing more business with you in near future.
They were smaller than I thought they would be but they fit my son in law so I gave them to him.
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!