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Equipmentfacts is an American company that gives auctioneers a simple, cost-effective platform for simulcasting live, on-site equipment auctions to an international audience of bidders. Backed by Machinery Trader, TractorHouse, Truck Paper, and other leading marketplaces, the Equipmentfacts online auction solution offers an industry-specific bidding system that reaches customers actively seeking to bid online for new and used heavy machinery, agricultural equipment, trucks, trailers, attachments, and similar assets.
How Equipmentfacts Works
Auction listings appear on the Equipmentfacts.com website with photos, specifications, descriptions, and videos. The searchable, user-friendly site lets potential bidders contact sellers via phone, email, video chat, and popular apps such as WhatsApp and Facebook Messenger. Equipmentfacts staff will handle many of the most time-consuming aspects of bidder management on auction day, including uploading the sales day catalog, managing bidder registra...
Equipmentfacts Reviews Summary
The company generally enjoys a positive reputation for its user-friendly online auction platform and efficient customer service, with many customers expressing satisfaction with their bidding experiences and prompt assistance when issues arise. However, several concerns have emerged, including frustrations with bid discrepancies, lack of acknowledgment for pre-bids, and occasional technical difficulties that hinder the bidding process. Customers also noted issues with communication and billing accuracy, particularly regarding buyer premiums. Overall, while the company demonstrates strengths in customer support and auction execution, addressing these recurring concerns could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The auction itself went well, but to be charged 10% on a $95,000 piece of an equipment is nothing short of criminal. Without a buyer, nothing sells, yet we are penalized with outrageous buyer's fees. Unless you are willing to negotiate down this unacceptable percentage rate, needless to say we will NEVER use your on line auction services again.
Fool me once, shame on you
Fool me twice, shame on me
I bid on a mini excavator, the description said hydraulic thumb was included. It didn't come with it, and it was badly damaged which was not listed in the auction description.
Thank you for your feedback!
I bid on a mini excavator, the description said hydraulic thumb was included. It didn't come with it, and it was badly damaged which was not listed in the auction description.
The people there are great. Bidding not so good 1 they have a time and I had 3 bids I wanted too make had 12 minutes went and grabbed a glass of water and my things I wanted to bid on were gone. 2i bid on another a plow hit the button and then it ws sold too someone else even tho I wa the highest bidder.all and all I had about 20 hours in research and left empty handed. Better luck next time..
Thanks for the feedback, Mark!
I was bidding on a tractor and it was going fine. Moving up and i was in and the auctioneer was calling for final and someone bid again, i think off another bidfing platform. The Auctioneer was calling for me to bid again saying "Equipment Facts" calling for $21,500 over and over. But the only option i had available was to bid $22,000. He was counting down so I bid thinking he would certainly recognize that i wanted to bid $21,500. And thinking that is how it would go through because he was clearly calling for $21,500 AND as I had been listening for some time and had already bought one tractor (without problems)... But they had to stop several times earlier in the sale to either wait for Equipment Facts to catch up or get straightened out...
However much to my disappointment he sounded surprised and took the $22,000 bid! And sold it to me for that. I feel quite confident the $21,500 bid would have gotten the tractor purchased and so am very disappointed with Equipment Facts.
I have been using this for some time and made several purchases over the years but if you do not resolve this I will try to find other platforms to use instead.
Bob Hennen *******619 (do not call before 11 AM this week)
Thanks for the feedback! Someone will follow-up with you.
I've always wanted to figure out the auction process at my local auction. I drive by all the time and admire all the trucks and equipment. This experience started with my boss down sizing his fleet. I drove all the equipment to the auction. One of the trucks he got rid of I really needed and tried to buy. He wouldn't accept my offer so I was going to try one more time through the auction since I wanted to learn about it anyway. It was so simple. I just downloaded the app, set up an account with a pass word and attached a credit card to it. They didn't charge the card anything. Within minutes I found the truck I was looking for and got the lot number. The auction was already going on at this point and hit the live button and in real time I was sitting in my driveway yet I was at the auction on my phone. The lot numbers came in order and you could see pictures of the lot as people were bidding, but it happens fast. It worked out for me cause I got the truck. After the bid, a percentage for the auction house and a smaller percentage for the ability to sit in my driveway on my phone I still got the truck for less than I offered him.
Great for you!
I bid on and purchased 2 items from the auction. My invoice showed that I had 2 items to pay for and pick up. When I got there, there was only one Tractor at that auction site to pay for and pick up. The other one was there, but I was informed that someone at the auction had purchased it. I was then told I needed to pick 1 up at a different auction site that I know nothing about and that site was closed. That Tractor was $1000 more than the one that I thought that I had purchased. Screwy experience
Thanks for the feedback, we'll let the seller know.
It's so easy for us to bid online and watch the auction live while continuing with our work and not having to physically be at the site where it's held.
Another Easy Button activated!
It went well. No glitches, no issues. The only complaint I have is the godforsaken buyer's premiums with additional premium for internet! The entire reason for buyers shopping auctions is because we are trying to avoid high prices of retail
Thanks for the feedback! I think most buyer's appreciate the convenience and ability to buy trucks otherwise not available to them.
The audio quality was terrible and not any audio during most of the vehicle sales. There was a message that popped up saying they were having audio issues, but it didn't come back for quite some time. Tried leaving and coming back 2 or 3 times. I didn't really bid on vehicles because not being able to hear the auctioneer. Also, several items were already under auction before the image and item showed correctly on screen. I also don't know why the bidder button would not be available when multiple items were sold and the auctioneer asked the in person crowd ifanyone else would like that item at xxx price to buy it now. This bidding platform always seems to have a bunch of bugs/issues.
Thank you for the feedback, Bill!
Feels like the website kept crashing and I had to keep refreshing on my iPhone. Very unpleasant and missed a couple lots I wished to win
You verified me prior to the auction. I bought 2 items and you disabled my bidding for NO reason. Do you realize you are in the auction business. There is no going back no do overs what YOU made me miss out on can never be corrected. The voice mail and phone call both said this is normal. It is NOT normal and believe me I will tell everyone who will listen how bad you suck.
Thank for the feedback, Jeff. Because we have an automated registration process, accounts that are approved are subject to reverification. Account will be frozen after approximately bidding on five items. Bidders are notified and contacted to confirm the account isn't a bot or malicious account, once confirmed, the account is reinstated. Account are typically reinstate within 30 to 60 minutes, though exceptions can occur. We appreciate your understanding!
Easy to use and convenient. The only thing I don't like is when you are scrolling down through the catalog and the current auction ends everything jumps back up to the next item up for bid.
Thank you for the feedback, Alyce!
Went pretty good. I use my iPhone while i was harvesting. I had good cell service but the navigation to get more info on the item coming up for auction the actual action is slow and little frustrating. Iphone kept going dark, I was a little frustrated with that also but sure its just as phone setting. Tried to messgae someone from the auction throught the sale and it said no one was available. Thats frustrating too
Thanks for the feedback! Unfortunately, data connections can fade in and out just like audio.
Difficult to navigate. Difficult to return to the auction when viewing a lot and I could see my bidding history but clarifying lots "won was uncertain. This was frustrating throughout. Also I'm not sure it it was on you or them but it was very low volume, could barely here anything.
I have been trying to get an invoice and get it paid for 24 hours, so our hauler can pick up the tractor. Wired money at 8 am, still nothing. This will probably be my last dealings with Equipment Facts and Brinkley Auctions, and I have spent $50,000 there in the past few years. I
Thank you for the feedback! Someone will reach out to you.
Won the bid, wasn't aware of any reserve. The auction was later denied. I was later informed about "if lots". I will now be more aware in bidding and appreciate equipment facts for reaching out and letting me know.
Thanks for the feedback! Some sellers have in their terms and conditions that items may have reserves or are sold as IF lots. Thank you for your understanding!
Everything was good until I bid on some gates and there was ten of them I won the bid for $80 and then something poped up asking how many i wanted for $80 a piece… that was not clear at the beginning or I definitely wouldn't have bid on one gate when they said there was ten in the bundle. Now I have to dive two hours to get one $80 gate… not worth it. But over all I had a good experience besides that deal..
Thanks for the feedback!
Si excelente bonita experiencia para ser mi primera vez en la subasta
Excellent!
Loved the virtual auction, the guys at the site for pick up were extremely helpful and nice, Thanks!
Thank you, Mark!
Equipment Facts makes the registration and bidding process super easy. Being able to do multiple auctions in one place is very helpful and you don't have to learn to navigate several different websites.
Glad you like the centralization!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the feedback, Dan. We have no control over buyer premiums, the seller controls every penny of that. Each seller is different so I wouldn't lump them all together, as they charge many different rates.