eReplacementPartsReviews 4,467

I ordered a new crock for my slow cooker. It arrived broken, not just cracked, broken into multiple pieces. There was no packing material in the box at all. The process to get refunded was terrible. It took weeks to get a response that my claim had been received. When I called, the customer service rep wasn't very helpful. I was asked to send very specific photos weeks after submitting my return request. Luckily, I had kept the item in the original packaging so was able to take additional photos. Based on this experience, I would not recommend Ereplacmentparts.

Its like a black hole. You place an order, a day later says its processing, you call them two weeks later and they tell you to wait a week. Ask, is the part out of stock or backordered? No thats just normal. I guess its also normal they charge your credit card immediatly. Great way to avoid getting loans but use the customers money to float their business.

I ordered a replacement part for my Mr. Coffee Expresso Machine. We received the part one year later- I had long given up, threw out the machine & purchased a new Expresso coffee machine from another company.

Had what we needed at good price. Fit good and got in mail in a timely manner, good company. Thanks again

This is a part that I ordered years ago, yes, years ago. Have replaced with another company. I would return it if I had the original packaging.

Great service on all parts,some cheap slow delivery but great in all I use them all times for what I looking for

No complaints. Parts were a cinch to find, they were delivered very quickly without special shipping, and they were OEM so they fit perfectly. Worth the slight premium I paid for the convenience and perfect fit.

I found parts i could not find anywhere else on the internet. I would recommend this company to anyone else.

Ordered one part for like $18, charged over $70 plus on debit card. No way of returning product and after many attempts to contact they will not respond. Never use this company.

Needed some belts for a tiller and they had a picture of my tiller with all the parts numbered. I just clicked the number from the picture and it took me to the part to order. So easy to read and order.

Everything arrived as promised, shipping took a couple weeks but worth the wait. I would order again from this company. They have hard to find parts. Great find for me!

I have an old (25+ years) Snapper lawnmower which i needed some replacement parts for and after trawling the internet I found ereplacementparts.com. The site usefully had a smart parts diagram so all I had to do was to put the model number in and click on the diagram to get the prices. The parts arrived by courier from the US to my home in the UK. The delivery time was several months which wasnt a problem as I ordered them in November before the onset of winter. The only issue was that apart form the initial email order confirmations I received no communication from ereplacementparts until the order was about to be shipped. This did make me wonder whether I was ever going to get the parts. However, the lawnmower is now working and I've saved myself the cost a of buying a new one. So overall very happy and would recommend others to use this supplier.

I was expecting the piece I order to come with a smaller piece that connects to the bottom and redirects the coffee into the pot, but this did not. It only came with the brew basket which is not the piece I need. So just beware! Especially frustrated after having to pay $11 for shipping and after the Mr. Coffee website people gave me the part number for this piece. Which again is not even the right piece.

16 days after ordering and 2 complaints filed with customer service, my crock pot replacement liner is still not here. And they won't cancel my order. I will never order from this company again.

I was needing a new base for my makita skill saw I came across ereplacemant parts I put in the make and model and come up with the parts I needed very quickly and easy payment was very easy I got my part in 4 days was the right part saw works great

I have not received my purchase in over 3 months or my refund sent and emailed regarding the delay and no response.

1 time ordering after 45 days had to cancel order
2 time the parts was lost by usps still waiting on my money to be returned. After 10 days

I have had a solid experience with this company. Whether it be for odd parts for machines by Dad has passed down to me or a simple blade for a late model lawnmower, I always get what I need. One example, I have a big 1983 Toro snowblower that my Dad bought new. I refurbished it with new belts, spark plug, gas line and carburetor. That saves a TON of money and is also satisfying in general. Brick and mortar stores just don't have the inventory given all the products on the market. Save yourself the hassle and shop with these folks.

The first representative spent close to an hour trying to figure out which parts I needed for a 20-year-old lawn mower motor. The schematics were not a lot of help.
Unfortunately, when the parts arrived, one was wrong. So I called and explained my problem. The agent said there was only one other part that could be it (an oil seal - about 1 1/4" in diameter). She then refunded the wrong one before charging me for the right one - and did not charge postage. This was a lot of effort and expense for a purchase that in total amounted to less than $40.
Yes, I would recommend this company!