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From the business
The world's largest provider of online escrow services. Removing the risk from online transactions with our government licensed service since 1999.
Escrow.com Reviews Summary
Escrow.com garners mixed feedback from customers, highlighting both commendable service and significant concerns. Positive experiences often emphasize the professionalism and helpfulness of customer support, particularly during complex transactions, which many users found reassuring. However, a recurring theme in negative reviews points to frustrating delays in fund transfers and a lack of transparency regarding fees and processes. Customers have expressed dissatisfaction with the handling of refunds and the perceived incompetence in managing transactions. Overall, while some users appreciate the service for its protective measures, others warn of potential complications and inefficiencies.
This summary is generated by AI, based on text from customer reviews
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Thank you for the assistance. I appreciate the information.
Horrible experience. A quick and simple domain transfer became a time consuming disaster. Poor communication, badly set up backend, which is asking for document types, that don't exist, which leads to rejections of the verification over and over again. Avoid this company if you can!
You're very straight forward, helpful and very knowledgeable compared to other support that I spoke with the other company.
Very good phone support service. I appreciate the assistance
Attentive with my needs and communicative with me regarding my concern.
Karl called to assist me with the action that was needed.
Escrow.com is the worst to use for a middle man payment. Escrow does not follow anything in their policies. Just be aware it is easy for any buyer to steal Your assets. Even if the buyer does not return anything back to you. Escrow will not do anything and their return period is false. The buyer can easily take your assets and escrow will not release the funds to you no matter what their policies say. They are liars and they do not do their job correctly. You're better off using PayPal or a different money transfer service. I sold a business and domain to a buyer and he disappeared. I no longer have the business and escrow never paid me. It has been over 4 months and still nothing and they just keep ignoring my emails. Escrow needs to be shut down at this point. They are a waste to use and they are no help if you have a problem. I will continue to pursue legal action against them.
Thank you for walking me though. You have been super helpful.
Got to me quick and got my answer to my questions immediately
Thanks for the heads up, I appreciate the assistance.
Thank you for following up with me. You guys are awesome.
You were very quick in handling my concern and very knowledgeable, I appreciate you calling me back and help me understand and walked thru the process, you are a 10/5, thank you.
Answered all my questions, you put my mind at ease and helped me with my concern.
The way you handle my frustrations is very professional and that is amazing
I appreciate your help with the verification. Thank you for taking care of it!
You moved very quickly on confirming the transaction and reaching out.
You've been very helpful, very patient with a senior citizen.
Karl is very patience, very helpful and courteous. I just wished that all the customer support representative is just like Karl. I want his supervisor know it.
You are very helpful and patient with me considering I am not very fast with a computer and following instructions. You were marvelous.
That you are very pleasant and very very helpful
You're very helpful and you're and you're more than happy to help me.
You were able to all my questions and I felt good doing the call with you
Perfect, the best! I have not experienced this very friendly and professional customer support anywhere else.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members