On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.
Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...















eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Do not order, this retailer is no longer in business. Orders will not be received.
Bought from them for years and loved them. I'm devastated.
I've been ordering for years and I love their clothes.
But I ordered late December they said delivery by 17th January. It's now February 8 th and I have no clothes and they're not responding to any of my attempts to contact them.
For now I have to strongly recommend against them. I hope they sort this out soon so I can go back to telling everyone they should buy from them.
Ordered a dress 7 /14/ 2024. Writing this review on 6/29/ 2025. After waiting for almost a year. Never receive my dress, Order number - #*******, tired emailing them, no response, phone line does not even work. There is no way you can contact them once you paid your money. I do not know where can i report these scammers.
So I order three dresses from this website and my delivery time was showing to be in 2 weeks.
Then two of my dresses were delivered after a month. In one dress which I did not received at all
It was marked as delivered as well.
I cannot call them
No point of emailing them
Nobody will get back to you
I don't know how to resolve this issue now.
And out of the two dresses that I received I returned one. And still has not received any refund yet.
So basically I paid for three dresses and get only one and there is no way you can contact them or get a response from them.
I was excited about the dress I ordered, but it's been over a year and I never received it. I reached out via email and they stopped responding. I then called and the number on their website is out of service, and has been since at least Jan '25. They should shut down their website and stop taking people's orders/money.
I had shopped here multiple times with no problems. Then placed a significant order, paying partially with a return credit that I had (of about $150) and the balance on my credit card. Months went by... nothing shipped. I reached out multiple times... no response. I finally had to file a claim wit my credit card, but was only able to recover the portion paid on the card; I got nothing for my return credit. This company flat-out stole from me. They clearly had zero intention of ever shipping product, or they would have responded to my multiple messages. AVOID AT ALL COSTS.
I have been shopping with Eshakti since 2017 and had great experiences with them until recently. I ordered several dresses from them in June 2024. After several months I hadn'treceived them and hadn't heard back from customer service. After doing a search on Reddit, I learned that the store is not longer opearional and the owner owes several vendors over $5 million dollars. I am very sad because this was one of my favorite store s to shop at. I am 4'10 and plus sized so it is hard for me to find dresses that are the appropriate fit and length,
I have been a devout Eshakti customer for over a decade. I own dozens of dresses and have recommended their site to so many people. However, their actions (or lack thereof) have given me no choice but to end my relationship with my favorite dress supplier. I placed an order in August 2023 and it showed up in a bag 3 months later. Although the dresses were accounted for, there was no communication and no receipt. Usually, Eshakti had the dresses folded neatly in a box with receipt and return sheets. This was the first sign... In February 2024, I placed an order for 3 dresses for a trip in May. I have sent an email every month since then, and have not heard back from them since June 2024 (the only response.) I have never received my dresses. The only response they gave me is that they were waiting on fabric and would be in touch. This was 7 months ago. No responses to any email, order request, or call (their phone number doesn't work). A year later, no dresses, no refund, no response, no excuse. I absolutely hate breaking up with Eshakti. Their dresses have been my favorite clothing for over a decade, and I can't imagine finding another company that matches what USED to be their attention to detail and customer service. If it wasn't for an updated and useable site, I would assume they've closed up shop and left town. I don't want anyone else to be scammed by whatever excuse for Eshakti is currently using this site.
I've always loved Eshakti! Great dresses, great tailoring, and great attention to detail. However, the last 3 orders I have places have been different. The dresses are still lovely and seem well made, but customer service has been lacking. The orders have been late, packaged roughly, and there has been no responses to emails or inquiries by representatives. I will continue to shop with Eshakti because of their lovely merchandise, but I miss the days of customer support.
Eshakti makes the best dresses ever! I don't like navigating the website - it always loads slow and opens new windows everytime i look at a dress. It's worth it, though, for the fine craftsmanship and the cost!
I first discovered Eshakti.com in 2014. I can't remember how I found them, but I bought a cute 50's style dress and I have been hooked ever since. Seriously... I have started carrying cards with their site on it because so many people ask me about my clothes. Not only do they look amazing and fit perfectly, but they all have POCKETS! Believe me, they have absolutely ruined normal clothes for me... why settle for less when you can have a perfect dress customized to your liking for such an affordable price? The only complaint I have is lack of elastic waist options on dresses. It's not a deal breaker, for sure, but my fluctuating waistline is disappointed. I have 3 or 4 dresses that I look longingly at, hoping my next diet is enough to wear them again. ;) I've never returned a dress yet, as I've always loved everything I've received. However, the last dress I received looks different up close, so i'm returning it for an exchange. As I've never had a return experience before, we'll see how this goes. :)
I was once a huge fan but eShakti has changed entirely and appears to be managed by scam artists. After several unanswered attempts to find out the status of my order 3/22/2024 order, I realized I'd never see my dresses or a refund. So it was on a whim that I decided to check my eShakti account today and, to my surprise, I see that my order's status has been updated to 'Delivered 1/4/2024.' Please note, the delivery date they posted is 2+ months before I actually placed my order. Not only was the order never delivered, I have never received a call, e-mail or refund from this band of thieves. All potential shoppers BEWARE, if you place an order with eShakti, you'll be donating your money to rip-off artists.
It is official that these people are out of business but the website is still up. Most of the time, you cannot finish a transaction but if you do manage to, you will not get your item or your money back. Any outstanding orders not received by now are just money gone so do yourself a favor and don't even shop the website. From what I understand, the owners just took off and locked they doors without a word to anyone. They owe their staff and many customers lots of money.
Well, I loved these guys for the first three items. Everything is super well made (with pockets!) and they guarantee it will fit you. You send your measurements in and if the thing doesn't fit, they will remake it twice. After the third purchase however, there is no way of knowing if they'll do that again or what. I purchased 2 items and both were pretty close with only minor adjustments on the one so I was happy enough and felt they were worth the average 50-70.00 for dresses (you pay that at the mall for off the rack). However, they had a contest and I won a third dress for free. They applied my third fit guarantee to that dress so when I went to actually PAY for a third, there was no guarantee. The theory is that by the third item, they have you sized and it all will work in future but that was not the case. The fourth dress was a disaster. It didn't fit in any way and was made weirdly. With no choice but to return it, I sadly did (because I really wanted it). Then the choices in returns are meh: if you want money back, you only get refunded on the cost of the garment, not the tax or shipping. To get all your money back, you must roll it into a gift card on the site. I did that and went shopping for something they couldn't get wrong. Even though the final dress was 5.00 less than the one I'd returned, with tax and now increased shipping, I ended up paying an ADDITIONAL 16.36 for the final dress. So while I love my first three dresses and they fit perfectly, I warn everyone that once you've hit three, it's no longer worth the price. Oh and I emailed at least six times, both on their site and to their email and never got a single answer of any kind in regard to my questions. So I guess there is no fit guarantee after three items. Sorry then. I'm not paying 70.00 or more for something that probably won't fit and will lose me money if I have to return it.
Site made paypal error first time but otherwise okay. Also didn't see the 10% off from the email but free customization was very appreciated.
I absolutely adore the customization images. It makes it so easy to see what the dress will look like.
Spent a lot of time over a second dress only to have it come up out of stock at the last second which sucked. This dress was fine to shop for and fill in. I look forward to seeing how it fits.
I have ordered from Eshakti for years. All of my favorite and most complimented dresses have come from them.However, last year I ordered a couple of things and was told there was a fabric issue and I could get a refund. I opted for the refund, which I never received. Calls and emails have gone unanswered. The app is no longer available in the App Store. I love this company so much that if they had a major overhaul, I would try them again. In the meantime, stay away.
Used Eshakti for few years. Past yr cancelled order since never got delivery date. Reached out couple times before cancellation. Finally got email stating I would receive refund via mail in 15-17 business days…yet to receive any response or my dress nor my money back as of today 2/11/25. Last week attempted to leave another VM and found that business phone number listed in website is not in service. I had left numerous messages and emails to representatives Maria and Gina however, no one seems to have any interest in addressing my concerns. Definitely sad to experience this situation with Eshakti being they had provided such a good product previously. I hope they return my money.
I ordered a year ago, paid, still no order with numerous emails, web forms to try and contact someone can't reach by phone either. 😡
Scam. Don't buy anything here. No one picked up the call. I hope they refund me or send me my order its been more than 6 months
EShakti used to be my go to for dresses. They were well made, customizable, and fit to order. It's so sad what eShakti has become because it was truly one of a kind. For those considering ordering, DON'T! EShakti is all but dead, you're money and your order will wind up in a black hole. Google eShakti on Reddit and you'll find additional information/rumors on what happened to the company.
Spent $1300 last may and still have not received product and they will not respond to me about it. It's awful and I am so angry.
In August 2024 I received an email stating my order was delayed due to fabric issue. Its now almost one year and still no order or feedback.
I never received the dress I ordered for a Sorority ceremony in June 2024. I have tried to contact the company but the phone number on the website is no longer in service.
There has been no response on orders purchased after waiting on them due to fabric delays since March. After varies attempts there has been no response nor a refund.
I appreciate the service and quality of the product and the turn around time for orders.
EShakti is no longer in operations, but they will still accept your money and claim to be fulfilling orders. It is no longer a business but a regular scam operation. They accepted my order in mid February, and six months later were still promising that they were about to make the dress. It is now right before Christmas and they still have my money, but no dress.
They claim to have an A+ rating with the BBB but according to the BBB their accreditation has been revoked.
Shopping the sales, I can get customized, high quality dresses for a price I would pay for cheap, wrongly sized dresses elsewhere.
Ordered a dress in April. Still haven't received it. No shipping info ever sent. I emailed them in July for a status update and all they said was "problem with the fabric." No other info or status updates. I emailed again in September to check - no response. This place is a scam.
My last order just never came. It's been a year, and my refund has still never happened. Do not do business with eShakti--you're better off setting your money on fire; at least then you'll get a warm glow.
Answer: Delight, Please order based on the eShakti sizing/measurement information. The measurements are in inches, and are body measurements. Do not go by other brand size charts. Thank you.
Answer: Sorry, Debapriya, we have stopped our India operations and there are no plans to resume the services any time soon. We will let you know if we do resume our operations in the future!
Answer: I have been ordering the standard sizes and they are true to the measurements posted. No matter what you put in your height, so the length is always spot on.
Answer: Purchase a dress that is made with the knit fabric. It is flexible and much more loose feeling than the other fabrics. If you do decide to add inches to the measurement, I recommend only adding 1-2 inches AND only add those inches where you like it loser. For example, measure your arms true to size unless you like it a bit lose. Measure your waist true to size unless that is where you like it a bit lose. But honestly, I think you will find the knit dresses to be the best if you dislike tight fitting clothing! I also am not a fan and those are the dresses I wear most often! I have bought other styles, so I have other fabrics to compare it to.
Answer: I have been ordering from eShakti for over 12 months ( something like 25 dresses). I have never had a problem. Customer Service has always been great. Quick to respond and very accomodating. Even adding a deisgn I requested to Fabric Customisation. Winning! I have only had to return 1 dress and it was easy and I got a full refund. I am in Sydney, Australia and my orders always arive in 10-14 days without fail. You can track the progress of your order online.
Answer: From my experience, In most cases the products are made in the featured color and fabric. There are some items that are offered in different colors on the site. As for the daughter, I suggest using the measurement chart and submitting it to see if it can be accomplished.
Answer: You can refer to our Brand Size chart here - http://www.eshakti.com/SizeChart.aspx Do note that we offer standard sizes from 0-36W or you can get it made as per your exact size measurements (Custom sizing). Bust). We request you to choose your size & height combination carefully from our size chart to get a perfect fit.
Answer: Yes, it will be delivered within 4 weeks. In fact, delivery timelines are 17 days, but it makes sense given unexpected customs delays we are seeing, to plan for an additional week or two.
Answer: Yolanda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.
Answer: Miranda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.