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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews

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Australia
1 review
17 helpful votes
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No longer exists
December 21, 2025
Updated review

Do not order, this retailer is no longer in business. Orders will not be received.
Bought from them for years and loved them. I'm devastated.

Date of experience: December 22, 2025

Currently terrible
March 9, 2023
Previous review

I've been ordering for years and I love their clothes.
But I ordered late December they said delivery by 17th January. It's now February 8 th and I have no clothes and they're not responding to any of my attempts to contact them.
For now I have to strongly recommend against them. I hope they sort this out soon so I can go back to telling everyone they should buy from them.

Date of experience: February 7, 2023
Canada
1 review
3 helpful votes
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Scam and fraud
June 29, 2025
Updated review

Ordered a dress 7 /14/ 2024. Writing this review on 6/29/ 2025. After waiting for almost a year. Never receive my dress, Order number - #*******, tired emailing them, no response, phone line does not even work. There is no way you can contact them once you paid your money. I do not know where can i report these scammers.

Date of experience: June 29, 2025

Very disorganized.
March 6, 2024
Previous review

So I order three dresses from this website and my delivery time was showing to be in 2 weeks.
Then two of my dresses were delivered after a month. In one dress which I did not received at all
It was marked as delivered as well.
I cannot call them
No point of emailing them
Nobody will get back to you
I don't know how to resolve this issue now.
And out of the two dresses that I received I returned one. And still has not received any refund yet.
So basically I paid for three dresses and get only one and there is no way you can contact them or get a response from them.

Date of experience: February 25, 2024
Delaware
1 review
2 helpful votes
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Do not order
May 2, 2025

I was excited about the dress I ordered, but it's been over a year and I never received it. I reached out via email and they stopped responding. I then called and the number on their website is out of service, and has been since at least Jan '25. They should shut down their website and stop taking people's orders/money.

Date of experience: April 2, 2024
North Carolina
1 review
1 helpful vote
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I had shopped here multiple times with no problems. Then placed a significant order, paying partially with a return credit that I had (of about $150) and the balance on my credit card. Months went by... nothing shipped. I reached out multiple times... no response. I finally had to file a claim wit my credit card, but was only able to recover the portion paid on the card; I got nothing for my return credit. This company flat-out stole from me. They clearly had zero intention of ever shipping product, or they would have responded to my multiple messages. AVOID AT ALL COSTS.

Date of experience: June 15, 2024
District of Columbia
1 review
3 helpful votes
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Eshakti No Longer in Business
April 4, 2025

I have been shopping with Eshakti since 2017 and had great experiences with them until recently. I ordered several dresses from them in June 2024. After several months I hadn'treceived them and hadn't heard back from customer service. After doing a search on Reddit, I learned that the store is not longer opearional and the owner owes several vendors over $5 million dollars. I am very sad because this was one of my favorite store s to shop at. I am 4'10 and plus sized so it is hard for me to find dresses that are the appropriate fit and length,

Date of experience: June 28, 2024
Oklahoma
1 review
5 helpful votes
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A devastating breakup...
March 20, 2025
Updated review

I have been a devout Eshakti customer for over a decade. I own dozens of dresses and have recommended their site to so many people. However, their actions (or lack thereof) have given me no choice but to end my relationship with my favorite dress supplier. I placed an order in August 2023 and it showed up in a bag 3 months later. Although the dresses were accounted for, there was no communication and no receipt. Usually, Eshakti had the dresses folded neatly in a box with receipt and return sheets. This was the first sign... In February 2024, I placed an order for 3 dresses for a trip in May. I have sent an email every month since then, and have not heard back from them since June 2024 (the only response.) I have never received my dresses. The only response they gave me is that they were waiting on fabric and would be in touch. This was 7 months ago. No responses to any email, order request, or call (their phone number doesn't work). A year later, no dresses, no refund, no response, no excuse. I absolutely hate breaking up with Eshakti. Their dresses have been my favorite clothing for over a decade, and I can't imagine finding another company that matches what USED to be their attention to detail and customer service. If it wasn't for an updated and useable site, I would assume they've closed up shop and left town. I don't want anyone else to be scammed by whatever excuse for Eshakti is currently using this site.

Date of experience: February 14, 2024

I've always loved Eshakti!
April 6, 2024
Previous review

I've always loved Eshakti! Great dresses, great tailoring, and great attention to detail. However, the last 3 orders I have places have been different. The dresses are still lovely and seem well made, but customer service has been lacking. The orders have been late, packaged roughly, and there has been no responses to emails or inquiries by representatives. I will continue to shop with Eshakti because of their lovely merchandise, but I miss the days of customer support.

Date of experience: March 27, 2024

Eshakti makes the best dresses ever!
November 30, 2021
Previous review

Eshakti makes the best dresses ever! I don't like navigating the website - it always loads slow and opens new windows everytime i look at a dress. It's worth it, though, for the fine craftsmanship and the cost!

Date of experience: November 30, 2021

Absolutely obsessed with Eshakti!
May 5, 2018
Previous review

I first discovered Eshakti.com in 2014. I can't remember how I found them, but I bought a cute 50's style dress and I have been hooked ever since. Seriously... I have started carrying cards with their site on it because so many people ask me about my clothes. Not only do they look amazing and fit perfectly, but they all have POCKETS! Believe me, they have absolutely ruined normal clothes for me... why settle for less when you can have a perfect dress customized to your liking for such an affordable price? The only complaint I have is lack of elastic waist options on dresses. It's not a deal breaker, for sure, but my fluctuating waistline is disappointed. I have 3 or 4 dresses that I look longingly at, hoping my next diet is enough to wear them again. ;) I've never returned a dress yet, as I've always loved everything I've received. However, the last dress I received looks different up close, so i'm returning it for an exchange. As I've never had a return experience before, we'll see how this goes. :)

Date of experience: May 3, 2018
Ohio
1 review
3 helpful votes
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Thieves!
March 6, 2025

I was once a huge fan but eShakti has changed entirely and appears to be managed by scam artists. After several unanswered attempts to find out the status of my order 3/22/2024 order, I realized I'd never see my dresses or a refund. So it was on a whim that I decided to check my eShakti account today and, to my surprise, I see that my order's status has been updated to 'Delivered 1/4/2024.' Please note, the delivery date they posted is 2+ months before I actually placed my order. Not only was the order never delivered, I have never received a call, e-mail or refund from this band of thieves. All potential shoppers BEWARE, if you place an order with eShakti, you'll be donating your money to rip-off artists.

Date of experience: March 6, 2025
Washington
6 reviews
7 helpful votes
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It is official that these people are out of business but the website is still up. Most of the time, you cannot finish a transaction but if you do manage to, you will not get your item or your money back. Any outstanding orders not received by now are just money gone so do yourself a favor and don't even shop the website. From what I understand, the owners just took off and locked they doors without a word to anyone. They owe their staff and many customers lots of money.

Date of experience: March 4, 2025

Great for the first three items
July 4, 2022
Previous review

Well, I loved these guys for the first three items. Everything is super well made (with pockets!) and they guarantee it will fit you. You send your measurements in and if the thing doesn't fit, they will remake it twice. After the third purchase however, there is no way of knowing if they'll do that again or what. I purchased 2 items and both were pretty close with only minor adjustments on the one so I was happy enough and felt they were worth the average 50-70.00 for dresses (you pay that at the mall for off the rack). However, they had a contest and I won a third dress for free. They applied my third fit guarantee to that dress so when I went to actually PAY for a third, there was no guarantee. The theory is that by the third item, they have you sized and it all will work in future but that was not the case. The fourth dress was a disaster. It didn't fit in any way and was made weirdly. With no choice but to return it, I sadly did (because I really wanted it). Then the choices in returns are meh: if you want money back, you only get refunded on the cost of the garment, not the tax or shipping. To get all your money back, you must roll it into a gift card on the site. I did that and went shopping for something they couldn't get wrong. Even though the final dress was 5.00 less than the one I'd returned, with tax and now increased shipping, I ended up paying an ADDITIONAL 16.36 for the final dress. So while I love my first three dresses and they fit perfectly, I warn everyone that once you've hit three, it's no longer worth the price. Oh and I emailed at least six times, both on their site and to their email and never got a single answer of any kind in regard to my questions. So I guess there is no fit guarantee after three items. Sorry then. I'm not paying 70.00 or more for something that probably won't fit and will lose me money if I have to return it.

Date of experience: June 4, 2022

Site made paypal error first time but otherwise okay
April 16, 2022
Previous review

Site made paypal error first time but otherwise okay. Also didn't see the 10% off from the email but free customization was very appreciated.

Date of experience: April 16, 2022

I absolutely adore the customization images
November 24, 2021
Previous review

I absolutely adore the customization images. It makes it so easy to see what the dress will look like.

Date of experience: November 24, 2021

Spent a lot of time over a second dress only to have...
November 22, 2021
Previous review

Spent a lot of time over a second dress only to have it come up out of stock at the last second which sucked. This dress was fine to shop for and fill in. I look forward to seeing how it fits.

Date of experience: October 23, 2021
Alabama
1 review
2 helpful votes
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Heartbroken
March 4, 2025

I have ordered from Eshakti for years. All of my favorite and most complimented dresses have come from them.However, last year I ordered a couple of things and was told there was a fabric issue and I could get a refund. I opted for the refund, which I never received. Calls and emails have gone unanswered. The app is no longer available in the App Store. I love this company so much that if they had a major overhaul, I would try them again. In the meantime, stay away.

Date of experience: March 4, 2024
Nevada
1 review
0 helpful votes
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Used Eshakti for few years. Past yr cancelled order since never got delivery date. Reached out couple times before cancellation. Finally got email stating I would receive refund via mail in 15-17 business days…yet to receive any response or my dress nor my money back as of today 2/11/25. Last week attempted to leave another VM and found that business phone number listed in website is not in service. I had left numerous messages and emails to representatives Maria and Gina however, no one seems to have any interest in addressing my concerns. Definitely sad to experience this situation with Eshakti being they had provided such a good product previously. I hope they return my money.

Date of experience: February 11, 2025
Canada
1 review
2 helpful votes
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Do not order from here
February 8, 2025

I ordered a year ago, paid, still no order with numerous emails, web forms to try and contact someone can't reach by phone either. 😡

Date of experience: February 8, 2024
Georgia
1 review
2 helpful votes
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Scam website
February 7, 2025

Scam. Don't buy anything here. No one picked up the call. I hope they refund me or send me my order its been more than 6 months

Date of experience: February 7, 2025
Washington
1 review
0 helpful votes
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Stay Away
February 5, 2025

EShakti used to be my go to for dresses. They were well made, customizable, and fit to order. It's so sad what eShakti has become because it was truly one of a kind. For those considering ordering, DON'T! EShakti is all but dead, you're money and your order will wind up in a black hole. Google eShakti on Reddit and you'll find additional information/rumors on what happened to the company.

Date of experience: February 5, 2025
Colorado
1 review
5 helpful votes
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Can you give negative?
January 31, 2025

Spent $1300 last may and still have not received product and they will not respond to me about it. It's awful and I am so angry.

Date of experience: January 31, 2025
Japan
1 review
4 helpful votes
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In August 2024 I received an email stating my order was delayed due to fabric issue. Its now almost one year and still no order or feedback.

Date of experience: January 13, 2025
Michigan
1 review
0 helpful votes
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I never received the dress I ordered for a Sorority ceremony in June 2024. I have tried to contact the company but the phone number on the website is no longer in service.

Date of experience: June 4, 2024
New York
1 review
0 helpful votes
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No Reponses or Items
December 25, 2024
Updated review

There has been no response on orders purchased after waiting on them due to fabric delays since March. After varies attempts there has been no response nor a refund.

Date of experience: September 18, 2024

I appreciate the service and quality of the product...
May 28, 2024
Previous review

I appreciate the service and quality of the product and the turn around time for orders.

Date of experience: May 18, 2024

Always a pleasure
March 9, 2024
Previous review

Always a pleasure.

Date of experience: March 9, 2024
Washington
1 review
4 helpful votes
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EShakti is no longer in operations, but they will still accept your money and claim to be fulfilling orders. It is no longer a business but a regular scam operation. They accepted my order in mid February, and six months later were still promising that they were about to make the dress. It is now right before Christmas and they still have my money, but no dress.

They claim to have an A+ rating with the BBB but according to the BBB their accreditation has been revoked.

Date of experience: February 14, 2024

Shopping the sales, I can get customized, high quality...
July 27, 2022
Previous review

Shopping the sales, I can get customized, high quality dresses for a price I would pay for cheap, wrongly sized dresses elsewhere.

Date of experience: July 27, 2022
Utah
1 review
0 helpful votes
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Can I give ZERO stars?
December 9, 2024

Ordered a dress in April. Still haven't received it. No shipping info ever sent. I emailed them in July for a status update and all they said was "problem with the fabric." No other info or status updates. I emailed again in September to check - no response. This place is a scam.

Date of experience: April 16, 2024
California
2 reviews
4 helpful votes
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Don't do it.
December 9, 2024

My last order just never came. It's been a year, and my refund has still never happened. Do not do business with eShakti--you're better off setting your money on fire; at least then you'll get a warm glow.

Date of experience: November 15, 2023