I opened a credit card to save on a top I saw at the store in Longmeadow Ma- when the bill came in I paid it and was given a confirmation number- about 3 weeks later I received a bill for the top and 35 dollars in late fees citing " returned payment " I called customer service and they said they were missing a number from my checking account- I said why wasn't I notified and after a lot of arguing I was only offered 15 dollars off - after complaining to management- they sent an email saying " thanks for the info! 😡never going back

You can no longer read reviews, the quality of the clothing has gone down hill, no free returns, sizing is completely off

I ordered a few sale items two weeks ago and have still not received. When I use their tracking system, all it says is "not shipped," and indicates that it's made its way through their system and has been "delivered to carrier" (it has said this for almost the entire 2 weeks). I've received no answer to email inquiries. Starting to think the sale was a scam.

Third time in past six months with online ordering. When I call to correct their issues, get bad attitude. Rudeness and lack of accountability. Excuses for J Jill lack of professionalism and honesty. Consistently overcharge, will not honor their sales promotions., will not refund promptly, the lists of their incompetence is too long for this review.

Went to return an online item. #1 saleswoman told me she was involved with a sale, sent me to #2 saleswoman. #1 continued to talk with me (loudly) suggesting that I shop the sale while #2 worked on my return. #1 never shut up. She was waiting on 2 middle aged sisters and mom. While they paid, they continued shopping and trying on clothes. Very chaotic! #1 continued talking loudly, even when they wern't paying attention. Meanwhile #2 asked for my telephone number 4x's and put my card through 3x's. #1 had to come over and help. Should have stayed to help, but her customers were spending. My return took 15 minutes and I left right after. #2 finally addressed me and apologized when she heard my irritation. Couldn't wait to get out.
Mayfair shopping center 11:30am 4/26 Friday Wilmington NC

I have loved Jjill for years. While the styles were awful during the Talbot years, they recovered and had very appealing styles and good fit. In the past 2-3 years they have completely gone back to big, frumpy and unstylish. I haven't bought anything there in more than an year and likely won't. I'm all for size-inclusive, but styles that work on plus sizes don't work on petites. Their whole store is frumpy, sloppy and gross. Even the XS petites are too big.

Sizes in knit tops have become totally unreliable. This season Medium has become the new Large...JJill has been my source for these tops for years...every thing from shoulder-to-
Hip length, sleeves, neckline is now larger and looser The rounded hems
are long and clingy. So disappointing. I give up.

I have been a loyal J Jill customer for over 25 years. A couple of months ago, I was unable to pay my bill over the phone - which I is how I always pay it - because the message I received said my account had been closed by the bank. I immediately emailed customer service but was given the exact same phone number. I emailed again to let the company know I wasn't able to pay my bill using the phone number provided. I received an email response that a customer service representative would contact me. That never happened. I mailed in my payment with an explanation of what happened.
I recently received a new bill with late payment fees. Apparently no one read my note or my emails. It's a mystery to me to why the phone number I've always used to pay my bill still informs me my account was closed. So I'm done with J Jill. They had more than enough opportunities to rectify the problem but failed.

My best friend sent me a whole outfit from J. Jill and I looked like a homeless person with the whole set. So I returned it and requested a gift card and figured I could buy earrings and purses from the site in the future. Because their clothing is not my style at all. Instead they gave the refund to my friends credit card. I called them and after 2 days of researching they called and apologized because they admitted that it was their mistake. They promised to send me a gift card and they never did. So now I am out of a birthday present. I refuse to ask my friend about the refund so at this point I do not even trust she actually did get a refund.

I have shopped here for 20 years. My secret for great looks and fit it go into the store and try on the item. That is the only way you will know if it fits and looks great on you. I walk through the store, sit in the outfit, bend over and check all the fabric details. I certainly can't tell any of this by looking at a picture. There is a reason why pictures are labeled "fashion porn".

If you go in and on the clothes you will have a great outfit that suits you to a "T:

I opened a card and bought $200 worth of clothing. I then received a $25 off coupon thanking me for opening the card. It has an expiration date and can't use the coupon. They will do nothing to adjust this for me! Poor public relations!

I was a customer in the Orange Ct. Store 9/27/*******@10:30 a.m. I am a frequent shopper to this location. I was very disappointed in the person behind the counter. Typically the staff would greet you with a hello, may I help you. This person kept her back to the shopping area, never acknowledged that a customer had entered the store. The beginning of September I had a very positive experience with the African American women behind the register, very personable and inviting, and the petite sales women with long hair on the floor was very helpful coordinating outfits. I am very disappointed in this experience.

JJill pants used to fit me like a glove. For years. Through weight losses and weight gains, I could always find great pants that would fit. New designer and/ or manufacturer has changed the quality and style of these clothes. The staff is disinterested. Maybe overworked. I am not going to shop there again.

I've been a Jjill shopper for about 30 years. I've always thought their clothes are stylish and well fitting, as well as well made. The staff at the stores I've shopped in are always very pleasant and helpful. Their sizing is pretty inconsistent, even when ordering by their measurement chart. My biggest complaint is with the credit card. I don't do any online banking. I pay my bill the day I receive it, always in full. The last two times, they claimed not to have received my payment in time, and charged me a past due fee of $30. When I called them, they offered a one time forgiveness of that fee. The second time this happened, I was told that my payment was not received, so I went into the store, paid it in person, and then had my son look up on his computer, and he found that the payment had been received twice. I still enjoy shopping there, but don't go there much because I don't always have the funds to buy without credit. I will no longer charge anything there.

I normally buy online from JJill. I recently had to return a purchase because of the wrong fit. I was not greeted with a smile. In fact, the person that did my return was rude as if she didn't want to take my return at all. I worked in retail. So, I know how things are done. Her rudeness cost JJill my business. Please teach your sales reps to do better with giving the best customer service.

Was one of my go to stores but for the last year the clothes have been boring and frumpy - but still expensive.

Used to live j Jill clothes are boring, boring colors, same year after year and don't listen to their customers. Shame a good company that has gone downhill. Hope they revamp and get better and more with times!

I've used this company for many years. The clothing is stylish and comfortable. Somtimes beautiful feminine details (like embroidery) help to lift an otherwise ordinary top into a different sphere. Colors tend to be soft and lovely. Customer care excellent. Highly recommend.

Very disappointed in my J.Jill purchases and their policies. Their prices are over the top and not inline with the quality.

I spent quite a bit on clothes for late spring/ summer, and sweaters for fall. The sizes are inconsistent. I wear an 8P/PM. XS tops were too large, and sweaters were extremely BOXY and awkward fitting! Their QUALITY is embarassing. The sweaters were "thick felt-like fabric", very itchy materials. I had to return my purchases. I tried to purchase different items hoping for a better outcome, no such luck.

The pictures portray attractive clothing, but this is not what I found. I would have tried to exchange if the merchandise was better quality and sized correctly, but they are not the standard.

The free shipping policy states you have to spend a$150 for free shipping, tax not included. Easy to do when their clothing is pricey. However, If you return any item, they deduct $9.95 from your return credits to reimburse themselves for shipping!

That just tells you they have no confidence that the customers will be happy with their products.

Very disappointed in this store never had been in Jjill to shop first time, the store manger was on the phone being very loud to a customer about a return the other employees was apologizing for her being so loud an rude, I heard her say her name was Lisa, I felt very uncomfortable so I left want be back this manager Lisa is very disrespectful to her employees an don't know how to deal with customers issues!
Store # 3649