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eToroReviews 119

1.4

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eToro Reviews Summary

eToro has a rating of 1.4 stars from 119 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eToro most frequently mention customer service and bank account. eToro ranks 57th among Centralized Exchange sites.

service
61
value
56
quality
48

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New York
1 review
0 helpful votes
Follow Syed A.
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Worst platform
May 21, 2021

EToro is the worst platform. They lure the costumers in buying and copying trading and when the crypto market falls they trigger stop loss and sell all your assets. I lost my all assets. I was trying to copy 3 traders and trying to average down and putting more money but when market dropped they sold all my assets without asking me. I was working at that time and could not see that sold all my assets and by the time I realized market was up 20 percent and had to rebuy at much higher prices. So instead of loosing 15 to 20 percent I lost 50 percent ( lost during the dip and by rebuying at higher price. This is the worst platform that they automatically trigger stop loss and made mandatory. I would leave my money what ever is there and would never add any money again. Coin base, coin base pro and Binance.US are much better. They don't have hidden agenda. I hope I recover the money i lost with them if crypto rebounds then I would take all my money and put in other brokers. Trust me Coinbase is expensive but they have no hidden agenda. EToro is the worst. Somebody recommended meso that I could loose all my money.,

Date of experience: May 21, 2021
California
1 review
0 helpful votes
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Hello! I started investing with eToro a few months ago. I probably sent around 30k to eToro in several transfers. Few weeks ago, for reasons out of my control, one of the transfers I sent was returned to my bank. I asked eToro about what should be done, and right after that they limited my account. They said I should proceed with the transfer once again, but the support manager probably was in a huge confusion as my account was still limited for both... deposits and withdrawals.
By the way, I'm a Platinum member and I'm supposed to get priority support assistance, but that's just a huge lie. It's just a marketing trick. No priority and actually no Support at all.
Although my account was fully verified and I provided them with every document they asked for, I'm waiting for around 3 weeks for some assistance in this matter, with no success.
My account is limited, with over $19,000 in balance, with no option to withdraw my money in any way. Not even to trade.
You'll probably ask me about support assistance? Or even about Support Manager and Priority (as advertised)?
That will be a good question, as I can say that even if I asked to close my account or to leave me to cash out my money in some way, there is SILENCE. I only receive some template messages asking me to wait and to thank me for understanding. WHAT? Are you kidding with me?
Is there any reason for them to hold my money for that long? I owe them anything? The funds are just in my Dollars balance. They are using my money to make profit and there is no sign about getting my money back.
INCREDIBLE! Right?
STAY AWAY from eToro if you want to use your money. Is easy to send them the money in the first place but it becomes impossible to get your money back.
I'm begging them for my money. That's not "cool" AT ALL.

Date of experience: May 7, 2021
Spain
1 review
1 helpful vote
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I am not sure if they are the worst broker on the market, but they can't be far from it. There are always issues with their platform and their client attention service is appauling. They are not even trying to hide it anymore. If you have a problem they will answer after 2-3 months with an answer that has nothing to do with your original problem. I just hope i get my money out without having to pay a laywer.

Date of experience: May 3, 2021
Ukraine
1 review
11 helpful votes
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Stay away
March 31, 2021

For the love of your mental health, kindly stay away from this company. They'll take your money & withdrawal becomes impossible.

There's no reliable customer service, so contacting them is impossible.

Took my money and almost drove me mad!
But since it was all my savings, I couldn't give up and let them win

Kept looking for means to recover till I got recommendations from a lady on Quora to contact Phoenix Souls

I was skeptical at first but had no choice.
They were able to recover my money back
Surprisingly! Best day of my life!

You can look the website up at Phoenixsouls dot com for help

Good luck

Date of experience: March 31, 2021
California
1 review
2 helpful votes
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I DEPOSITED WELL OVER 8K INTO ETORO AND WHEN I TRIED TO TAKE IT OUT IS WHEN THE PROBLEMS STARTED. THE ACCOUNT HAS GROWN TO OVER 11K AND NOW ALL OF A SUDDEN IT IS LOST IN TRANSIT! WHEN I GET MY MONEY BACK I WOULD NOT EVER, EVER, EVER TRUST THEM AGAIN. TRYING TO OPEN A CLASS ACTION LAWSUIT WITH ALL THE PEOPLE THAT HAS GOTTEN SCREW BY THIS COMPANY. HOPEFULLY WE CAN GET THE STOCK TO TANK WHEN PEOPLE KNOW HOW MUCH OF A SCAM THEY ARE. I ATTACHED AN EMAIL BELOW THEY SENT 2 WEEKS AFTER MY MISSIN WITHDRAWAL!

Date of experience: March 31, 2021
Sweden
2 reviews
0 helpful votes
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What Happens with Your Money?

Both Unregulated and regulated brokers promise you that they deposit your btc/funds in a segregated bank account. They like to think that they will prove their integrity and convince you that they guarantee your access to your funds. However, no such personal account exists. That also is fiction. Your money went straight into their own bank account instead. Sure, they promised that you could withdraw your money whenever you want. But you will soon find out that's easier said than done. Some firms will ignore your requests to access your funds outright.

Others will bounce you back and forth between different departments in order to exasperate you. To the point when you'll just give up. And then there are those that will point to the small print on the Terms & Conditions page. Squint eyes and you will see that you agreed to first reach an unattainable amount of trades. Or repay that huge bonus they gave you before you even apply to withdraw your money. Or both.

If you are a victim of a fraudulent online company which presents itself as a broker or a reliable company but is in fact a scam. Getting your money back isn't a big deal if you get the right person to help you out but with the rate at which a lot of scammers come online to rip people off, it becomes difficult to get the right person. This is why I'm going to recommend to you a legitimate Cyber Investigation Firm and recovery expert team. It's time to recover the money you lost with Binary Options! If the company does not return your money, you should approach your credit card company or issuing bank and fill out the paperwork for a chargeback, citing fraud, misrepresentation and breach of contract as the reasons or you can seek the assistance of a private investigator and asset recovery expert, former industry insiders said. (Israeli binary options salespeople routinely lie about their identity, location and financial experience.).

That is why I will recommend a cyber investigation firm Activebonorum.com a scam protection organization/body that can help you sort out any issues you might have with your broker. It's important to contact the authority for your broker's specific region.
CONTACT@ ACTIVEBONORUM COM

Date of experience: March 28, 2021
Denmark
2 reviews
0 helpful votes
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Etoro asked me for documents I already sent them to verify my account, and then closed the case when I reminded them they had them. Then they suspended my account. It's been three months and they just keep writing to say thanks for my patience, they will get back to me. They are so bad at customer service it's hilarious

Date of experience: March 27, 2021
Ukraine
1 review
0 helpful votes
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I lost my savings...
March 24, 2021

I lost my savings in a couple of days, they just disappeared. I was very angry and looked for ways to get my savings back. I was helped by funds-recovery(club). They did everything well. They can be trusted

Date of experience: March 23, 2021
Nigeria
1 review
0 helpful votes
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Binary trading
March 9, 2021

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Date of experience: March 9, 2021
Washington
1 review
1 helpful vote
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Seem to always have technical issues during times of extreme volatility in the markets, don't take my word, check it out for yourself. Criminal

Date of experience: February 23, 2021
France
3 reviews
3 helpful votes
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Avoid by all means!
February 23, 2021

I am losing alot of money due to:
- The site and APP crashing regularly and during critical market times= Loss
- Leverage removed when the market is going up= Loss
- Buttons of buy and sell not always working properly= Loss
- They sometimes close your trades without you even knowing= loss
- Calculation of my profit/loss is incorrect and i have raised more than 5 tickets explaining this fact and no one is solving it.
- They send you deadline alerts 24 hours or less before the deadline dates.
Basically this trading platform is not recommended. It is low quality. It is unreliable and you end up losing money instead of making it due to their several hickups.
The site was down for 7 hours today. Money tied up and I dont know what is happening with it.
I am leaving the site. What a terrible experience and loss!

Date of experience: February 23, 2021
GB
1 review
1 helpful vote
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Not profitional
February 23, 2021

The website go off and you can't stop your trade or open new trade.
If you do it twise because its not working its makes 2 orders.

Date of experience: February 23, 2021
Texas
2 reviews
5 helpful votes
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I've been trying to withdraw money from eToro for 2 weeks. Always end up with "We are unable to submit your request. Please contact out customer support for help". I've contacted customer support a dozen+ time. It's always the same line, "a few more days to resolve". EToro is looking more and more like a scam

Date of experience: February 18, 2021
Ireland
1 review
1 helpful vote
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They took my initial investment. Then stoppped me trading until they validated my profile. They wouldnt accept my drivers licence as ID although their own emails say a drivers licence is accepted. So I was stuck. Generic replies to my emails and complaints and then they mark them as solved, this is more than incompetance., its intentional. Dont give them your data or your money. They stole my money and my stocks, liquidated them but now apparently my profile is 95 percent complete so it looks like they eventually accpeted the Id, but my investment is gone and my account is at zero. Avoid this crown. It's a scam.

Date of experience: February 17, 2021
Australia
1 review
2 helpful votes
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My account is not usable as it is still pending verification after a month and an email exchange with support. I withdrew my funds over a week ago and still no sign of them in my bank account. And of course the fees for putting money in or taking it out have me out of pocket for the experience. Look for other trading apps.

Date of experience: February 15, 2021
Ireland
1 review
1 helpful vote
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Keep away
February 4, 2021

I'm 5 working days waiting for a reply to an urgent query. One of the worst companies I've ever dealt with.

Date of experience: February 4, 2021
District of Columbia
1 review
4 helpful votes
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Importantly, see attached undisputed pictures from eToro account. Furthermore, eToro will respond to a negative review you post but not doing anything about it.

I deposited $5k with eToro and bought and sold Bitcoin. After contacting eToro customer service via the website, linkedin, facebook and twitter, I am still waiting for return of approximately $683 and a $500 promotion. I have filed complaints with the SEC and the FTC.

Date of experience: January 24, 2021
Norway
1 review
0 helpful votes
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I lost over 358k in an investment trading company last year; I was down because the company refused to let me make withdrawals and kept asking for more money…. My friend in the military introduced me to a recovery agent "ethical360@ cyberservices com or WhatsApp No *******573/Text *******129" and he's being really helpful, he made a successful recovery of 95% of my investment in 2 weeks, and I am really grateful to him. If you are a victim of binary scam and needs to get your money back, please don't hesitate to contact him. If you have been scammed he can restore your hope of getting your money back

Date of experience: January 19, 2021
AE
1 review
7 helpful votes
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EToro is a fraud
January 13, 2021

EToro is a fraud. They take your money and never credit your account. Their customer service does not respond. Avoid at all cost

Date of experience: January 13, 2021
Hong Kong
1 review
2 helpful votes
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They closed all my margin transaction without any notification. Upon I questioned them, they says the policy has changed hence service no longer available. I was get to know trade closed 1 week after when I login to the account.

Date of experience: November 19, 2020